New Hire Foundations
Wireless World
start
UKE Walk Through
Understanding UKG
Next
Back
WW Card
Set Up Your WW Card
Next
Back
Wireless WOrld Mission Statement
Do whats right to be number one while improving lives.
Look at WHo Is WW
Next
Back
Documentation
Owners
Core Values
2018
2019
2021
2024
2025
Next
Back
Documentation
OFFICE MAP
Feature Room
Inventory Room
Meeting Room
WIIFM Room
Open Room
Complete each room to collect the numbers of the code and gain access to the Meeting Room
WIIFM Room
Documentation
Sales Rep Compensation
Next
Back
Earnings Calculator
WIIFM Room
Documentation
Other Ways to make money
Next
Back
- Read books
- Max of $500 payout a year
- Chatterspot
- Volunteering
- Profit Sharing
- Rewards programs
- Otter reward
- Samsung Elite
- Protection Hub
- Other device rewards
- Sales Maker
Feature Room
Documentation
Plans
Next
Back
Wireless World Plans
Unlimited Welcome
Unlimited Plus
Unlimited Ultimate
Feature Room
Documentation
Next
Back
Tablet Plans
Watch Plans
- Welcome ($20/mo with phone line)
- Premium data will be 2GB on Welcome (then speeds reduced to up to 1 Mbps),
- Unlimited ($40/mo with phone line)
- Unlimited Plus ($50/mo with phone line)
- 100GB
- 100GB of hotspot data
- Unlimited
- Cost: $15
- 15GB then slower speed
- Unlimited Plus
- $25
- 100GB then slower speed
Feature Room
Documentation
Perks
Next
Back
Feature Room
Documentation
Activity plans & perks
Next
Back
Back
Next
Cracked Screen - WAS $29 now $0
Everything is covered
Call Filter
Pricing
Single Line Protection $19 High Tier $16 Low TierMulti-Device $57 (3 Lines) $68 for (4-20 lines)
Battery Replacement
Tech Coach
Digital Security
Damaged Repair $99
Overnight Shipping
Extended Warrenty
No Cost Today
Feature Room
Documentation
Open Room
Next
Back
WIIFM Room
Documentation
Wireless World Portal Walk through
Next
Back
- Wireless World News Feed
- Calendar Events
- Sales & Training Hub
- Around the World Podcast
- P1 Trainings
- V Team Central
- Wireless World University
- WW Help Center
- Promos By Day
WIIFM Room
Documentation
Plans Discounts
Next
Back
- Auto Pay
- $10 discount per a line.
- Only checking account or Verizon Visa Card can be used to get discount.
- Military, Veteran, Teacher, Nurse, First Responder, and Student Discount
- 1 line: $10 discount
- 2 lines: $25 discount
- 3 lines: $25 discount
- 4 lines: $20 discount
Student discout can apply to an accout with a max of 2 lines.
Next
Back
Open Room
Documentation
DBs Walk Through
Next
Back
- Why do we use the DBS?
- Warm Up (Quick Scenario) Compare Option 1 and Option 2
- Option 1: Put 2 Phones on Plus and 1 Phone Welcome
- Option 2: Put 2 Phones on Plus and 2 on Welcome
Compare the price difference between the two plans.
- The 2 most important things to focus on are the benefits and difference!
Open Room
Documentation
Omni Scavenger Hunt
Next
Back
- Click to Call
- Viki
- Smartlink
- Employee Discounts
- VZ Engage
- Order search
- Fraud
- Omni in account
- Offers
- HPU
- Plan Change
- Upgrade
- Features in Bills
Next
5G Home Internet
- Download Speeds: 100 Mbps
- Typical speeds: 25-85 Mbps
- 1080p HD video streaming
- 3-year price guarantee
- Cost: $35
5G Home Plus Internet
- Download Speeds: 150 Mbps
- Typical speeds: 50-100 Mbps
- 1080p HD video streaming
- 4-year price guarantee
- Cost: $45
5G Home Internet Ultimate
- Download Speeds:300 Mbps
- Typical speeds: 85-250 Mbps
- Ultra HD 4k Streaming
- 5-year price guarantee
- The guest will be eligible for a Perk on us. The guest would receive a $10 credit on their account to pay for the Perk. Discount is automatically applied to the bill.
- Cost: $60
Back
Inventory Room
Documentation
Actitivity Internet
Next
Back
Accessories
Documentation
What We carry
Next
Back
- What Accessories do we carry?
- Audio
- Bluetooth Headphones
- Bluetooth Speakers
- Cases
- Screen Protectors
- Popsockets
Documentation
continue
Sales Process
Wireless World
Connect
Discover
Recommend
Close
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
Here you can find key information about our company to help you complete the challenges 😊 But first, you need to find it!
documentation
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
Here you can find key information about our company to help you complete the challenges 😊 But first, you need to find it!
documentation
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
Greet From Your Feet
Good Body Language
- Smile
- Tone sounds upbeat, positive, and ready to help
Bad Body Language
- Not smiling
- Tone sounds upset, annoyed apathetic
- Leaning, arms crossed and closed off
- staying behind a guest
Check the guest in
- Take the guest back and get into their account
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
Creating Your Own Script In this activity you will be creating call scripts for your everyday calls, and important sales events. Once you have created your call scripts you will then practice your script with a partner until it starts to feel natural.
How to structure your calls
Greet: This is________________________ with____________________.
Reason: The reason I am calling is______________________________. Qualify: To be sure I am not wasting your time let me ask you? ________________________________. Appointment: When would be a good time to stop in the store so I can show you _________________________________. Lets Practice!
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
Here you can find key information about our company to help you complete the challenges 😊 But first, you need to find it!
documentation
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
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Transcript
New Hire Foundations
Wireless World
start
UKE Walk Through
Understanding UKG
Next
Back
WW Card
Set Up Your WW Card
Next
Back
Wireless WOrld Mission Statement
Do whats right to be number one while improving lives.
Look at WHo Is WW
Next
Back
Documentation
Owners
Core Values
2018
2019
2021
2024
2025
Next
Back
Documentation
OFFICE MAP
Feature Room
Inventory Room
Meeting Room
WIIFM Room
Open Room
Complete each room to collect the numbers of the code and gain access to the Meeting Room
WIIFM Room
Documentation
Sales Rep Compensation
Next
Back
Earnings Calculator
WIIFM Room
Documentation
Other Ways to make money
Next
Back
Feature Room
Documentation
Plans
Next
Back
Wireless World Plans
Unlimited Welcome
Unlimited Plus
Unlimited Ultimate
Feature Room
Documentation
Next
Back
Tablet Plans
Watch Plans
Feature Room
Documentation
Perks
Next
Back
Feature Room
Documentation
Activity plans & perks
Next
Back
Back
Next
Cracked Screen - WAS $29 now $0
Everything is covered
Call Filter
Pricing
Single Line Protection $19 High Tier $16 Low TierMulti-Device $57 (3 Lines) $68 for (4-20 lines)
Battery Replacement
Tech Coach
Digital Security
Damaged Repair $99
Overnight Shipping
Extended Warrenty
No Cost Today
Feature Room
Documentation
Open Room
Next
Back
WIIFM Room
Documentation
Wireless World Portal Walk through
Next
Back
WIIFM Room
Documentation
Plans Discounts
Next
Back
- Auto Pay
- $10 discount per a line.
- Only checking account or Verizon Visa Card can be used to get discount.
- Military, Veteran, Teacher, Nurse, First Responder, and Student Discount
- 1 line: $10 discount
- 2 lines: $25 discount
- 3 lines: $25 discount
- 4 lines: $20 discount
Student discout can apply to an accout with a max of 2 lines.Next
Back
Open Room
Documentation
DBs Walk Through
Next
Back
- Why do we use the DBS?
- Warm Up (Quick Scenario) Compare Option 1 and Option 2
- Option 1: Put 2 Phones on Plus and 1 Phone Welcome
- Option 2: Put 2 Phones on Plus and 2 on Welcome
Compare the price difference between the two plans.Open Room
Documentation
Omni Scavenger Hunt
Next
Back
Next
5G Home Internet
- Download Speeds: 100 Mbps
- Typical speeds: 25-85 Mbps
- 1080p HD video streaming
- 3-year price guarantee
- Cost: $35
5G Home Plus Internet- Download Speeds: 150 Mbps
- Typical speeds: 50-100 Mbps
- 1080p HD video streaming
- 4-year price guarantee
- Cost: $45
5G Home Internet UltimateBack
Inventory Room
Documentation
Actitivity Internet
Next
Back
Accessories
Documentation
What We carry
Next
Back
Documentation
continue
Sales Process
Wireless World
Connect
Discover
Recommend
Close
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
Here you can find key information about our company to help you complete the challenges 😊 But first, you need to find it!
documentation
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
Here you can find key information about our company to help you complete the challenges 😊 But first, you need to find it!
documentation
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
Greet From Your Feet
- 5 sec rule
Good Body Language- Smile
- Tone sounds upbeat, positive, and ready to help
Bad Body Language- Not smiling
- Tone sounds upset, annoyed apathetic
- Leaning, arms crossed and closed off
- staying behind a guest
Check the guest inEXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
Creating Your Own Script In this activity you will be creating call scripts for your everyday calls, and important sales events. Once you have created your call scripts you will then practice your script with a partner until it starts to feel natural. How to structure your calls Greet: This is________________________ with____________________. Reason: The reason I am calling is______________________________. Qualify: To be sure I am not wasting your time let me ask you? ________________________________. Appointment: When would be a good time to stop in the store so I can show you _________________________________. Lets Practice!
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
Here you can find key information about our company to help you complete the challenges 😊 But first, you need to find it!
documentation
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit