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Customer Script

Andrew Black

Created on September 9, 2025

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Transcript

Welcome! How can I help you today?

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Hi! Can I ask if I can use my SNAP Card here?

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Is this your first time using SNAP/EBT card here in this market?
NO
YES
Great! You can swipe SNAP card on any market day to receive SNAP tokens to use for shopping at the market.

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SNAP tokens can be used on anything you would regularly buy with SNAP at the grocery store like meat, bread, honey, etc.

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Hot and ready-to-eat foods are not SNAP eligible.

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Are you familiar with the Double Up Oklahoma or DUO program?
YES
NO
Duo is a program that allows us to double the amount of money you take off your SNAP/EBT card up to $20 per day.

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So, if you take $20 off your SNAP card, we would give you $20 DUO tokens.

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DUO can only be used for fruits and vegetables without added salt, sugar, oil, or fat. DUO can also be used to purchase plants that grow food.

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How much would you like to take off your SNAP/EBT Card?
Less than $20
More than $20

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Great! So, if we take $(amount requested) off your card, you will receive $(same amount) in DUO tokens

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You can take off as much as you'd like from your SNAP/EBT card. Just to confirm the most I can double for you today is $20.

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These tokens can be used year-round at this market. The vendors will round up or down to the nearest dollar for SNAP and DUO purchases.

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The SNAP tokens are specific to our market. but the DUO tokens can be used at any participating farmers market. Would you like a receipt? Have a great day!

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