Want to create interactive content? It’s easy in Genially!

Get started free

Introduction to Bugs

Education Team CEX

Created on September 3, 2025

Start designing with a free template

Discover more than 1500 professional designs like these:

Visual Presentation

Terrazzo Presentation

Colorful Presentation

Modular Structure Presentation

Chromatic Presentation

City Presentation

News Presentation

Explore all templates

Transcript

Introduction to Bugs

This course will introduce you to the fundamental concept of a bug, its technical definition, and the basic steps of a bug reporting and investigation flow

Pop Quiz

HINT

What is a bug?

  • A software bug is an error that causes a program to act unexpectedly
  • Bugs often appear after a new feature is released.
  • The bug may not seem related to the new feature, but it shares an altered component
  • Finding the bug's cause is often the hardest part of fixing it

Read more

Bug Reporting Flow

Agent troubleshoots issue in member's account

Agent collects all pertinent information

Member reports issue to Customer Care

Bug is investigated and any fixes communicated via the Bug Update Report.

Agent submits bug in Salesforce

Knowledge Check

Up Next: Troubleshooting Member Issues