I want to...
Report a safeguarding concern
Report a serious accident or death
Report witnessing or experiencing bullying or harassment
Make a whistleblowing report
Report witnessing or experiencing discrimination
Report a concern or complaint about something in local guiding
Complain about a matter that is being or has already been investigated by Girlguiding HQ
Make a complaint about a parent or carer
Feedback about Girlguiding which doesn't relate to a specific situation, volunteer or staff member
Make a complaint about a Girlguiding HQ staff member
Back
Report a safeguarding concern
Follow the arrows and select yes or no for advice
Is it an emergency? Is there an immediate risk of harm?
No
Yes
Back
Make a whistleblowing report
whistleblow@girlguiding.org.uk Girlguiding HQ, 17-19 Buckingham Palace Road, London, SW1W 0PT CEO@girlguiding.org.uk
Email or send a letter to Email the chief executive on to report any concern about the HR team or senior Girlguiding HQ staff Find out more in the whistleblowing procedure
Back
Make a complaint about a Girlguiding HQ staff member
Report your concern or complaint to This may be referred to the Girlguiding HQ human resources team or the relevant manager as needed. Find out more in the complaints procedure
complaints@girlguiding.org.uk
Back
Make a complaint about a parent or carer
Speak to your local commissioner who can support you and help you decide how best to move forward. You can find their contact information on GO. Find out more in the young members procedure
Back
Report witnessing or experiencing bullying or harassment
Follow the arrows and select yes or no for advice
Does it fit the examples of relational conflict as outlined in the anti-bullying and harassent policy and procedure?
Yes
No
Is the bullying or harassment happening to a young member?
No
Yes
This can usually be resolved locally, with active listening and honest conversation. Have attempts to raise or resolve this locally been sucessful or satisfactory?
No
Yes
Back
Report witnessing or experiencing discrimination
Contact the complaints team on complaints@girlguiding.org.uk Find out more in the equality and diversity procedure
Back
Report a concern or complaint about something in local guiding
Follow the arrows and select yes or no for advice
Do you feel comfortable trying to resolve this locally with the support of your local leader or commissioner?
Yes
No
Have attempts to raise or resolve this locally been successful or satisfactory?
No
Yes
Back
Feedback about Girlguiding which doesn't relate to a specific situation, volunteer or staff member
Get in touch with volunteer support on volunteersupport@girlguiding.org.uk The team will confirm receipt and forward this to the relevant team to review for feedback.
Back
Report a serious accident or death
Call the emergency safety line within 1 hour on +44 (0) 207 592 1828 This line is available 24/7. Find out more about what to do in an emergency
Back
Complain about a matter that is being or has already been investigated by Girlguiding HQ
Follow the arrows and select the relevant answer for advice
Is the matter currently being investigated?
Yes
I don't know
No, the investigation is complete
You don't need to report this to Girlguiding HQ.Senior volunteers looking in to the concern do not need to write an investigation report, but must still speak to all parties and send a written notice confirming the concern as resolved. If the concern was originally reported to HQ, the senior volunteer must send a copy of the written notive detailing the informal resolution to the safe practice team.
Inform the emergency services i.e. the police. Then contact the Girlguiding HQ safeguarding team as soon as possible. Get in touch during office hours on +44 (0) 207 834 6242ext. 3037 or email safeguarding@girlguiding.org.uk For out of hours emergencies, call +44 (0) 750 803 2997 (5-10pm Monday to Friday, 9am-10pm Saturday, Sunday and bank holidays).
Complete a written report, including names, membership number and details of any actions taken ane email to safeguarding@girlguiding.org.uk Find out more in the safeguarding procedure.
You must report to the Girlguiding HQ safeguarding team during office hours on +44 (0) 207 834 6242 ext. 3037 or email safeguarding@girlguiding.org.uk
We'll ask you to complete a written report, including names, membership number and details of any actions taken. Find out more in the safeguarding procedure
You must report this to complaints@girlguiding.org.uk
Find out more in the anti-bullying and harassment procedure
Contact the team investigating the concern to raise your complaint.
Get in touch with the Girlguiding HQ safeguarding team within 24 hours on +44 (0) 207 834 6242 ext. 3037 or email safeguarding@girlguiding.org.uk
Complete a written report, including names, membership number and details of any actions taken. Find out more in the safeguarding procedure.
You don't need to report this to Girlguiding HQ.Senior volunteers looking in to the concern do not need to write an investigation report, but must still speak to all parties and send a written notice confirming the concern as resolved. If the concern was originally reported to HQ, the senior volunteer must send a copy of the written notive detailing the informal resolution to the safe practice team.
Contact the complaints team on complaints@girlguiding.org.uk
We won't investigate the same concern twice. If there's new information or evidence which may need to be considered, you can request an appeal.
Find out more in the appeals procedure
Report your concern or complaint to complaints@girlguiding.org.uk or by filling in our online form Find out more in the complaints procedure.
Report your concern or complaint to complaints@girlguiding.org.uk or by filling in our online form Find out more in the complaints procedure.
Report this to complaints@girlguiding.org.uk Find out more in the complaints procedure.
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Transcript
I want to...
Report a safeguarding concern
Report a serious accident or death
Report witnessing or experiencing bullying or harassment
Make a whistleblowing report
Report witnessing or experiencing discrimination
Report a concern or complaint about something in local guiding
Complain about a matter that is being or has already been investigated by Girlguiding HQ
Make a complaint about a parent or carer
Feedback about Girlguiding which doesn't relate to a specific situation, volunteer or staff member
Make a complaint about a Girlguiding HQ staff member
Back
Report a safeguarding concern
Follow the arrows and select yes or no for advice
Is it an emergency? Is there an immediate risk of harm?
No
Yes
Back
Make a whistleblowing report
whistleblow@girlguiding.org.uk Girlguiding HQ, 17-19 Buckingham Palace Road, London, SW1W 0PT CEO@girlguiding.org.uk
Email or send a letter to Email the chief executive on to report any concern about the HR team or senior Girlguiding HQ staff Find out more in the whistleblowing procedure
Back
Make a complaint about a Girlguiding HQ staff member
Report your concern or complaint to This may be referred to the Girlguiding HQ human resources team or the relevant manager as needed. Find out more in the complaints procedure
complaints@girlguiding.org.uk
Back
Make a complaint about a parent or carer
Speak to your local commissioner who can support you and help you decide how best to move forward. You can find their contact information on GO. Find out more in the young members procedure
Back
Report witnessing or experiencing bullying or harassment
Follow the arrows and select yes or no for advice
Does it fit the examples of relational conflict as outlined in the anti-bullying and harassent policy and procedure?
Yes
No
Is the bullying or harassment happening to a young member?
No
Yes
This can usually be resolved locally, with active listening and honest conversation. Have attempts to raise or resolve this locally been sucessful or satisfactory?
No
Yes
Back
Report witnessing or experiencing discrimination
Contact the complaints team on complaints@girlguiding.org.uk Find out more in the equality and diversity procedure
Back
Report a concern or complaint about something in local guiding
Follow the arrows and select yes or no for advice
Do you feel comfortable trying to resolve this locally with the support of your local leader or commissioner?
Yes
No
Have attempts to raise or resolve this locally been successful or satisfactory?
No
Yes
Back
Feedback about Girlguiding which doesn't relate to a specific situation, volunteer or staff member
Get in touch with volunteer support on volunteersupport@girlguiding.org.uk The team will confirm receipt and forward this to the relevant team to review for feedback.
Back
Report a serious accident or death
Call the emergency safety line within 1 hour on +44 (0) 207 592 1828 This line is available 24/7. Find out more about what to do in an emergency
Back
Complain about a matter that is being or has already been investigated by Girlguiding HQ
Follow the arrows and select the relevant answer for advice
Is the matter currently being investigated?
Yes
I don't know
No, the investigation is complete
You don't need to report this to Girlguiding HQ.Senior volunteers looking in to the concern do not need to write an investigation report, but must still speak to all parties and send a written notice confirming the concern as resolved. If the concern was originally reported to HQ, the senior volunteer must send a copy of the written notive detailing the informal resolution to the safe practice team.
Inform the emergency services i.e. the police. Then contact the Girlguiding HQ safeguarding team as soon as possible. Get in touch during office hours on +44 (0) 207 834 6242ext. 3037 or email safeguarding@girlguiding.org.uk For out of hours emergencies, call +44 (0) 750 803 2997 (5-10pm Monday to Friday, 9am-10pm Saturday, Sunday and bank holidays).
Complete a written report, including names, membership number and details of any actions taken ane email to safeguarding@girlguiding.org.uk Find out more in the safeguarding procedure.
You must report to the Girlguiding HQ safeguarding team during office hours on +44 (0) 207 834 6242 ext. 3037 or email safeguarding@girlguiding.org.uk
We'll ask you to complete a written report, including names, membership number and details of any actions taken. Find out more in the safeguarding procedure
You must report this to complaints@girlguiding.org.uk
Find out more in the anti-bullying and harassment procedure
Contact the team investigating the concern to raise your complaint.
Get in touch with the Girlguiding HQ safeguarding team within 24 hours on +44 (0) 207 834 6242 ext. 3037 or email safeguarding@girlguiding.org.uk
Complete a written report, including names, membership number and details of any actions taken. Find out more in the safeguarding procedure.
You don't need to report this to Girlguiding HQ.Senior volunteers looking in to the concern do not need to write an investigation report, but must still speak to all parties and send a written notice confirming the concern as resolved. If the concern was originally reported to HQ, the senior volunteer must send a copy of the written notive detailing the informal resolution to the safe practice team.
Contact the complaints team on complaints@girlguiding.org.uk
We won't investigate the same concern twice. If there's new information or evidence which may need to be considered, you can request an appeal.
Find out more in the appeals procedure
Report your concern or complaint to complaints@girlguiding.org.uk or by filling in our online form Find out more in the complaints procedure.
Report your concern or complaint to complaints@girlguiding.org.uk or by filling in our online form Find out more in the complaints procedure.
Report this to complaints@girlguiding.org.uk Find out more in the complaints procedure.