NEW MISSION: RECOVER THE EVIDENCE
Secrets lurk in this abandoned spy base. can you use your sharp focus and resources to find the missing files?
START
Mission Briefing
A critical case file has gone missing, and only your skills can recover it. Navigate through this old spy safehouse, uncover hidden tools, answer the challenge questions that appear, and recover the evidence to complete your mission. Along the way, you’ll need sharp observation, precise recall, and attention to detail — just like handling real customer interactions. Keep your spy toolkit ready, stay alert, and remember: every detail counts.
ENTER THE HOUSE
Explore the house.
The missing case file documents must be around here somewhere...
Spy Toolkit
01 Intel Challenge
When a customer shares a concern, what is the best first step?
Redirect to another department
Offer a solution immediately
Listen carefully
02 Intel Challenge
What is the best way to proceed when the customer asks about something you're unsure of?
Rely on what you remember from when a teammate encountered this question
Offer what you think is correct and hope for the best
Use your tools and reference materials to find the solution
03 Intel Challenge
A customer provides partial information about an issue. What should you do?
Ask specific, clarifying questions
Move on to the next step
Guess the rest
This is not correct...
Among the clutter in this desk upstairs, locate the hidden key— just like when you sift through the customer’s story to find the crucial detail that unlocks the solution.
Continue exploring the house.
Spy Toolkit
It's locked...Do you have anything in your spy toolkit that could open it? A customer service agent should always know how to use their resources.
Spy Toolkit
01 Intel Challenge
What is a key skill when investigating a customer’s problem?
Avoiding asking too many questions
Attention to detail
Assuming you know the answer
Speed over accuracy
02 Intel Challenge
What should you do if you discover an error in your work while assisting a customer?
Correct it and notify the customer
Ignore it; it's fine
Blame the system or process
Wait for a manager to notice
03 Intel Challenge
Why is recapping customer information important?
To fill time on the call
To show off your memory
Because your supervisor says so
To ensure understanding
You found a secret message to add to your spy toolkit:
♪♬ø
Remember these notes and play them on the piano in the correct order. Precision ensures no intel is lost— just like when you recap the details back to a customer.
01
...Keep playing
02
...One more
03
What you played didn’t match the intel... Reset and try again.
(Hint: A top agent uses their resources...)
Nicely done! Listening closely and repeating back what you heard helped you illuminate this next clue— a new item to add to your spy toolkit!
Continue exploring the house
It's so dark down there...Do you have anything in your spy toolkit that could allow you to explore it?
This dark cellar has a safe! This could be where the missing case files are. You're so close, Agent! Can you use your flashlight to find the hidden code to open the safe?
224
Enter the secret code to the safe.
Enter the 3-digit code.
Congratulations!
Your use of your resources and keen attention to detail paid off! You have recovered all the missing case files! Mission accomplished, Agent!
LAST STEP! Click here to let us know you completed your mission!
Are you sure you want to exit?
You will lose all progress made so far...
Back to Mission
Exit
Spy Toolkit
♪♬ø
Spy Toolkit
Spy Toolkit
Spy Toolkit
♪♬ø
Spy Toolkit
♪♬ø
Spy Toolkit
♪♬ø
Spy Toolkit
Spy Toolkit
Spy Toolkit
♪♬ø
Spy Toolkit
Spy Toolkit
Spy Toolkit
Spy Toolkit
Spy Toolkit
♪♬ø
Spy Toolkit
Spy Toolkit
Spy Toolkit
♪♬ø
NEW MISSION: RECOVER THE EVIDENCE
AJ
Created on August 14, 2025
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Transcript
NEW MISSION: RECOVER THE EVIDENCE
Secrets lurk in this abandoned spy base. can you use your sharp focus and resources to find the missing files?
START
Mission Briefing
A critical case file has gone missing, and only your skills can recover it. Navigate through this old spy safehouse, uncover hidden tools, answer the challenge questions that appear, and recover the evidence to complete your mission. Along the way, you’ll need sharp observation, precise recall, and attention to detail — just like handling real customer interactions. Keep your spy toolkit ready, stay alert, and remember: every detail counts.
ENTER THE HOUSE
Explore the house.
The missing case file documents must be around here somewhere...
Spy Toolkit
01 Intel Challenge
When a customer shares a concern, what is the best first step?
Redirect to another department
Offer a solution immediately
Listen carefully
02 Intel Challenge
What is the best way to proceed when the customer asks about something you're unsure of?
Rely on what you remember from when a teammate encountered this question
Offer what you think is correct and hope for the best
Use your tools and reference materials to find the solution
03 Intel Challenge
A customer provides partial information about an issue. What should you do?
Ask specific, clarifying questions
Move on to the next step
Guess the rest
This is not correct...
Among the clutter in this desk upstairs, locate the hidden key— just like when you sift through the customer’s story to find the crucial detail that unlocks the solution.
Continue exploring the house.
Spy Toolkit
It's locked...Do you have anything in your spy toolkit that could open it? A customer service agent should always know how to use their resources.
Spy Toolkit
01 Intel Challenge
What is a key skill when investigating a customer’s problem?
Avoiding asking too many questions
Attention to detail
Assuming you know the answer
Speed over accuracy
02 Intel Challenge
What should you do if you discover an error in your work while assisting a customer?
Correct it and notify the customer
Ignore it; it's fine
Blame the system or process
Wait for a manager to notice
03 Intel Challenge
Why is recapping customer information important?
To fill time on the call
To show off your memory
Because your supervisor says so
To ensure understanding
You found a secret message to add to your spy toolkit:
♪♬ø
Remember these notes and play them on the piano in the correct order. Precision ensures no intel is lost— just like when you recap the details back to a customer.
01
...Keep playing
02
...One more
03
What you played didn’t match the intel... Reset and try again.
(Hint: A top agent uses their resources...)
Nicely done! Listening closely and repeating back what you heard helped you illuminate this next clue— a new item to add to your spy toolkit!
Continue exploring the house
It's so dark down there...Do you have anything in your spy toolkit that could allow you to explore it?
This dark cellar has a safe! This could be where the missing case files are. You're so close, Agent! Can you use your flashlight to find the hidden code to open the safe?
224
Enter the secret code to the safe.
Enter the 3-digit code.
Congratulations!
Your use of your resources and keen attention to detail paid off! You have recovered all the missing case files! Mission accomplished, Agent!
LAST STEP! Click here to let us know you completed your mission!
Are you sure you want to exit?
You will lose all progress made so far...
Back to Mission
Exit
Spy Toolkit
♪♬ø
Spy Toolkit
Spy Toolkit
Spy Toolkit
♪♬ø
Spy Toolkit
♪♬ø
Spy Toolkit
♪♬ø
Spy Toolkit
Spy Toolkit
Spy Toolkit
♪♬ø
Spy Toolkit
Spy Toolkit
Spy Toolkit
Spy Toolkit
Spy Toolkit
♪♬ø
Spy Toolkit
Spy Toolkit
Spy Toolkit
♪♬ø