SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Support Factors
Appendices
Powerful Cybersecurity Packages
Business Protection Package
Peak Performance Packages
Advancement Releases
Marketing Plan Packages
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SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
System Stability Levels
Support Factors
Business Criticality Levels
Support Need Levels
Code Complexity Levels
Scale of Changes (SITW Plans Only)
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Basic Level
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Powerful Cybersecurity Packages
Standard Level
Plus Level
Premium Level
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Basic Level
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Peak Performance Packages
Standard Level
Plus Level
Premium Level
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Small Release
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Advancement Release Services
Medium Release
Large/Extra Large Release
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Brand Amplifier
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Marketing Plan Services
Market Share Accelerator
Market Share Dominator
Back To Marketing Plans
Insight Reports
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Brand Amplifier
Brand Watch
Google Business Profile Management
Social Media Posts, Monitoring, & Responses
Onsite SEO Audit & Remediation
Website Security + Image & Text Updates
Back To Marketing Plans
Insight Reports
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Insight Meetings
Market Share Accelerator
Brand Watch
Google Business Profile Management
Social Media Posts, Monitoring, & Responses
Onsite SEO Audit & Remediation
Link Building
Website Security + Image & Text Updates
Email Marketing
Advertising Management
Conversion Rate Optimization
Asset Creation
Back To Marketing Plans
Insight Reports
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Insight Meetings
Market Share Dominator
Brand Watch
Google Business Profile Management
Social Media Posts, Monitoring, & Responses
Onsite SEO Audit & Remediation
Link Building
Website Security + Image & Text Updates
Email Marketing
Advertising Management
Conversion Rate Optimization
Asset Creation
Automation & CRM Management
Social Media Posts, Monitoring, & Responses
- Monthly creation of editorial calendars containing 1 post per week for Social Media to all applicable platforms
- Posting will take place from one account on each platform, either the company profile or an individual from the company
- Includes responses to comments on posts within 60 day period
- Reporting on activity metrics for organic social media posts will be created and reviewed monthly
Basic Level
Service | Description
Based on areas of the website that you report are slow or under-performing, we will determine possible underlying causes and provide recommendations for potential improvement.
Responsive Analysis
Based on our analysis, we will optimize poor-performing areas of the website where simple adjustments are possible (without major re-architecture or platform changes). More advanced optimization recommendations will be provided along with the estimated budget for the updates.
Responsive Optimization
Google Business Profile Management
- Creating & claiming Google Business Profile
- Updating all company info, including name, address, phone number, & business hours to ensure accuracy
- Adding new customer supplied photos on monthly basis
- Posting to Google Business Profile listing on weekly basis
Insight Reports
Miles IT create and send up to 3 emails per month under one campaign designed to generate interest and response from your contacts.
- Utilization of email marketing or CRM software to send emails
- Copywriting for emails or revision and formatting of customer-provided content
- Identification of opportunities for improvement based on performance such as optimization of subject lines, ad copy, and calls-to-action
Google Business Profile Management
- Creating & claiming Google Business Profile
- Updating all company info, including name, address, phone number, & business hours to ensure accuracy
- Adding new customer supplied photos on monthly basis
- Posting to Google Business Profile listing on weekly basis
Brand Watch
- Monthly health check of the page showing the top Google search results for your company’s brand nameSources of that traffic (organic, paid, social, etc)
- Confirm your website and online profiles appear in search results, are impressive to visitors, and reflect your current branding along with presenting up-to-date information
- Address any concerns identified with your brand’s visibility and consistency in search results
Large/Extra Large Releases
Tier | Description
Strategic Consulting Sessions (Systems/Technology-Related) at least Quarterly. Includes recommendations for updates or ways to leverage technology to improve your websites’ value to your organization.
Strategic Consultation
Your assigned Project Manager will collaborate with you to confirm Wish List Items, Fixes, and Optimizations to be included in the upcoming Release based on your Requests and our Recommendations. They collaborate with you and your primary Support Specialist to organize, coordinate, schedule, and communicate with you throughout the update process.
Project Management
Your assigned Development Lead performs solution architecture and design work for the features & functionality to be added to your website. Collaborative review by your Lead and assigned Developer(s) includes integration analysis for how changes will fit into your existing workflows and processes.
Architecture/ Design
Functional Testing: Single Feature, Related Feature, Basic Compatibility Testing AND
- Regression Testing - We work with you to create and use a list of key features and processes within your webiste and test all of them from start to finish to ensure that recent updates do not break critical existing functionality.
Non-Functional Testing:
- Usability Testing - We step through the main features of the website from the end-user’s perspective to check the ease of use (intuitive flow) of the website.
User Acceptance Testing: Basic UAT AND
- Regression UAT - Collaboration with your team to align our Regression Test Plan to advanced UAT scenarios.
Quality Assurance/ Testing
Demo & Customer Testing
We demonstrate the key release items in a live screen sharing meeting with you ahead of the release date. Your team will have access to a Test/Staging environment to work through realistic scenarios and provide feedback for optimizing the solutions before the release. We address critical feedback and review the updates and your readiness for the update with you in a live screen sharing meeting.
Standard Level Release Management ANDLive and/or Video demonstration of the list of updates and other key website features/functionality after updates are published.
Release Management
Website Security + Image & Text Updates
- Update the version of WordPress, PHP and Plugins as those updates become available
- Utilize the top 3 WordPress security solutions to proactively scan and protect your website
- Weekly offsite incremental backups of your website's files and database
- Implement customer-provided image and text updates to existing pages on your website
- If your website goes down, Miles IT jumps into action to identify the cause
- of the problem and to remedy the problem as soon as possible
Small Releases
Tier | Description
Opportunity Consultation. Upon request, you can set up a discussion with one of our business consultants to provide consultation related to a specific to help devise solutions that will unlock potential & drive real value for your business.
Strategic Consultation
Your primary Support Specialist works with you to confirm the Wish List Items, Fixes and Optimizations to be included and confirms the list and planned release date & time via email. They organize, coordinate, and communicate with you throughout the update process.
Project Management
Features are designed to fit into your current application and workflows by your primary assigned Developer, with escalated assistance by a Development Lead as needed.
Architecture/ Design
Functional Testing:
- Single Feature - We directly test the individual features that are part of the update being made.
- Related Feature - We test the immediate surrounding areas and processes of the system for updates being made to confirm the successful integration of the updates into the website.
- Basic Compatibility - We test all websites with Google Chrome on a laptop-sized screen
Quality Assurance/ Testing
Your Support Specialist provides a recorded video demonstrating the key release items ahead of the release date. You will have access to a Test/Staging environment to confirm the updates.
Demo & Customer Testing
Our team publishes the updates to your production website, logs in and confirms the success of updates, and notifies you via email upon completion.
Release Management
Premium Level
Service | Description
Includes advanced code scanning. May attempt to actually perform malicious activities on the website, and so requires a copy of the website upon which to run the scan to prevent issues on the production website. Identifies known vulnerabilities, potential remediation recommendations, and customized analysis of results & recommendations from Miles IT security analysts in a compiled report. This service helps identify actual vulnerabilities that malicious hackers could use to exploit your website (i.e. how they “get in the door”).
Monthly Advanced Scans
Once an initial Penetration Test has been conducted on your website(s), an annual re-test can be included in your Premium Cybersecurity package upon request.
Annual Software Penetration Testing
Customized Cybersecurity Services are available to include in your Premium level package. Details of included services will be added into this section when they are included in your plan and could include services such as 3rd-party security analysis and patching.
Custom Security Services
Medium Releases
Tier | Description
Strategic Consulting Sessions (Systems/Technology-Related) at least Bi-Annually. Includes recommendations for updates or ways to leverage technology to improve your systems’ value to your organization.
Strategic Consultation
Your assigned Project Manager will collaborate with you to confirm Wish List Items, Fixes, and Optimizations to be included in the upcoming Release based on your Requests and our Recommendations. They collaborate with you and your primary Support Specialist to organize, coordinate, schedule, and communicate with you throughout the update process.
Project Management
Features are designed to fit into your current website and workflows by your primary assigned Developer in collaboration with your assigned Development Lead.
Architecture/ Design
Functional Testing:
- Single Feature - We directly test the individual features that are part of the update being made.
- Related Feature - We test the immediate surrounding areas and processes of the website for updates being made to confirm the successful integration of the updates into the website.
- Basic Compatibility - We test all websites with Google Chrome on a laptop-sized screen
User Acceptance Testing
- Basic UAT - Collaboration with your teams for test scenarios and validation criteria
Quality Assurance/ Testing
Demo & Customer Testing
We demonstrate the key release items in a live screen sharing meeting with you ahead of the release date. Your team will have access to a Test/Staging environment to work through realistic scenarios and provide feedback for optimizing the solutions before the release. We address critical feedback and provide a recorded video demonstrating the updates to you prior to the release date.
Standard Level Release Management includes: Our team publishes the updates to your production website and updates configurations as appropriate, ensures synchronization across development, staging, and production websites, performs production website regression testing to ensure key functionality, and notifies you via email upon completion.
Release Management
Insight Reports
Miles IT will conduct 1 performance review meeting per month with your team
- Review your performance report, lead quality, initiatives completed, future initiatives & upcoming opportunities for your business
- Your Marketing Strategist will proactively update your Marketing Roadmap and review it with you to ensure clarity in how we plan to continue to improve performance and add value
Automation & CRM Management
Miles IT will manage and support your CRM to best-align with your business needs, continuously identifying and implementing automation and growth opportunities for marketing success.
- Optimize software to streamline processes, ensuring end-users have access to only the most relevant data and tools to make daily operations more efficient and impactful.
- Leverage analytics and reporting to assess campaign performance and optimize lead funnels.
- Design landing pages, forms and call to actions (CTAs) that capture lead data, triggering complex automated email campaigns.
- Develop automated email workflows to nurture opted-in MQLs and converted customers.
Insight Reports
Miles IT will create and update a dashboard report that will be sent to you monthly. Reporting will focus on:
- Website traffic volume, by device, by location
- Sources of that traffic (organic, paid, social, etc)
- Website engagement metrics (time on site, pages viewed, etc)
- Conversions (i.e. form submissions, phone calls)
- Social media performance
Asset Creation
Miles IT will create marketing assets that are aligned with your marketing strategy and designed to improve SEO performance.
- Marketing assets can consist of anything that will add value to a marketing strategy, such as new website pages, infographics, case studies, gallery of work, blogs, and guides.
- One day’s worth of work will be allocated each month towards creating marketing assets.
- Your Marketing Strategist will work with you to budget the work each month.
- A maximum of 1 month of unused work can be rolled over to a subsequent month.
Link Building
- The intent of our outreach efforts is to obtain inbound links to content on your website.
- We will identify relevant contacts and publications based on the nature of the content to promote.
- We will submit to 2 new publications or directories per month.
- We will perform follow up and provide requested info from the contacts & publications in order to improve probability of securing inbound links.
Brand Watch
- Monthly health check of the page showing the top Google search results for your company’s brand nameSources of that traffic (organic, paid, social, etc)
- Confirm your website and online profiles appear in search results, are impressive to visitors, and reflect your current branding along with presenting up-to-date information
- Address any concerns identified with your brand’s visibility and consistency in search results
Premium Level
Service | Description
Our Load Testing service is designed to give you confidence that your system can handle the traffic you're expecting, minimizing costly slowdowns and frustrated users. We work with you to pinpoint and test your most critical business processes—from the interface to databases and integrations—to ensure we're focusing on what truly matters to your business. Over a period of 5-7 days, we run comprehensive load, stress, and spike tests, with at least two runs for each load level, to ensure the results are reliable. After execution, you'll receive a detailed report with key performance metrics, identified bottlenecks, and clear, actionable recommendations. We'll review these findings with you, and once updates are implemented, we'll perform one retest to confirm their effectiveness and give you complete peace of mind.
Custom Peak Performance Services
Twice yearly, a Miles IT quality assurance engineer will spend up to 2 hours stepping through processes in your website that you have identified as key to your operations from the perspective of an end-user (employee, customer, etc.) in order to identify potential performance issues and areas for improving the user experience. The test will be performed on 2 separate days & times (one “high-utilization” time and one “low-utilization” time). A summary report including findings and performance monitoring data will be provided along with recommendations for any potential next steps to improve your website's end-user experience in regard to performance. Our team will review the findings and next steps with you to confirm any potential action items and budget for follow-up work
“End User Perspective” Performance Testing
Customized Peak Performance Services are available to include in your Premium level package.
Custom Peak Performance Services
Code Complexity Levels
Tier | Description
Minimal, self-explanatory code with consistent style and simple architecture. Well-managed dependencies, minimal code duplication, and highly modular design. The system's structure is clear. Trivial to understand, maintain, and update.
Very Low
Simple, well-documented code with mostly consistent style and straightforward architecture. Well-managed dependencies, minimal code duplication, and reasonably modular design. A consistent foundation, style, and methodology throughout the code. Easy to understand, maintain, and update.
Low
Well-structured code with some logical complexity, and a modular architecture. There may be some dependency complexities and/or code duplication. Maintainable with reasonable effort.
Standard
Complex code with diverse styles, and/or an intricate architecture. Dependencies may be interconnected, with some repeated code sections, or a design that is less modular. Multiple coding styles, methodologies, or approaches may have been utilized across different development teams or phases to implement features or modifications. Significant effort may be required to understand and modify.
High
Very High
Exceptionally complex code with highly varied styles, and/or a deeply interwoven architecture. Dependencies may be separated or layered with code duplication and/or functional overlap. Distinct historical solutions and approaches are deeply embedded within the architecture, reflecting numerous development teams or phases. This complexity makes it very challenging to maintain and enhance.
Insight Reports
Miles IT create and send emails per month under up to 6 campaigns designed to generate interest and response from your contacts.
- Utilization of email marketing or CRM software to send emails
- Copywriting for emails or revision and formatting of customer-provided content
- Identification of opportunities for improvement based on performance such as optimization of subject lines, ad copy, and calls-to-action
Onsite SEO Audit & Remediation
Miles IT will keep your website up-to-date with SEO best practices to make it more likely you appear in search results for your services. Our SEO audits and subsequent updates cover the following areas:
- Running audit tools to verify that all technical aspects of website follow SEO best practices that enable search engines to easily index content of website
- Updating meta titles and descriptions
- Internal link analysis and resolving 404 errors and 301 redirects
- Page speed analysis and performance updates
- Keyword research and analysis
Standard Level
Service | Description
Miles IT will configure performance monitoring for your website environment to track the availability, performance, errors, and user load times. Alerts will be set up that immediately notify your support team when availability, response time, or performance fall below a specified threshold & we will proactively address the situation. Detailed performance logs will be used to help streamline performance troubleshooting and design effective optimizations.
Tech Stacks Supported: Go, Java, .NET core, .NET framework, Node.js, PHP, Python, Ruby
Active Performance Monitoring
Transaction Log Shrinking, Quarterly review of database performance based on actual utilization metrics, and performing targeted database index cleanup (removal, re-indexing, and/or creation of new indexes) where appropriate to improve performance.
Database Performance Optimization for SQL
Monthly reports are provided that identify performance levels and trends for your website(s), key bottlenecks and/or pain points. These are used to identify potential critical areas in need of immediate improvement and in our Optimization Analysis service.
System Performance Report
Quarterly Analysis and Recommendations for code updates to improve performance in the most used and/or most in need of optimization areas of your website (especially helpful as website utilization grows or changes over time). Optimization of Miles-created components of the system that do not meet our high standards of performance is included. Estimates for additional optimization recommendations will be provided and can be handled as part of your Advancement budget or as a separate project.
Optimization Analysis & Recommendations
Standard Level
Service | Description
Our team will keep your website up to date with the latest security-related patches for the core platforms (codebase, database) used by your website at least twice per year. Includes basic regression testing of the website after the patches. Plugins, integrated 3rd-party tools, and other secondary website can also be covered by choosing one of our higher-tier security packages.
Security Patches
Security scan of core platform(s) and hosting environment components to identify potential known vulnerabilities which can be identified without actually performing activities that could maliciously impact the website. This service mirrors the type of scans that malicious hackers may use to quickly identify potential targets (i.e. “low-hanging fruit”).
Quarterly Surface Scans (Platform + Environment)
Includes advanced code scanning. May attempt to actually perform malicious activities on the system, and so requires a copy of the website upon which to run the scan to prevent issues on the production website. Identifies known vulnerabilities, potential remediation recommendations, and customized analysis of results & recommendations from Miles IT security analysts in a compiled report. This service helps identify actual vulnerabilities that malicious hackers could use to exploit your website (i.e. how they “get in the door”).
Yearly Advanced Vulnerability Scan & Report
Even with the best cybersecurity protection, it is possible for security events to occur that affect your website(s). If your covered website(s) experience a security event, a Miles IT security consultant will conduct an initial analysis and provide you with an assessment of the situation. The primary focus of the initial assessment is on the current situation and potential plans for its remediation. Once we gather the information, Miles will assess the data collected and provide a report on our findings and recommendations for the next steps. These may include more in-depth analysis, steps for remediation, and/or recommendations for the prevention of similar events in the future. Our security consultant will review the findings and next steps with you to confirm the action plan and any potential cost for follow-up work.
Security Incident Response
Insight Reports
Miles IT will create and update a dashboard report that will be sent to you monthly. Reporting will focus on:
- Website traffic volume, by device, by location
- Sources of that traffic (organic, paid, social, etc)
- Website engagement metrics (time on site, pages viewed, etc)
- Conversions (i.e. form submissions, phone calls)
- Social media performance
Business Criticality Levels
Tier | Description
Low (Non Business-Critical Systems) - Rapid Response Support provided by our group of Tier 1 support specialists, with escalation to Tier 2 as needed.
Low
Standard (Typical Business Systems) - Rapid Response Support provided through combined Tier 1 and Tier 2 support specialists trained on your systems.
Standard
High (Business-Critical and Highly Time-Sensitive Systems) - Escalated Priority Support provided primarily through Tier 2 and Tier 3 support specialists with focus on high-availability service delivery
High
Brand Watch
- Monthly health check of the page showing the top Google search results for your company’s brand nameSources of that traffic (organic, paid, social, etc)
- Confirm your website and online profiles appear in search results, are impressive to visitors, and reflect your current branding along with presenting up-to-date information
- Address any concerns identified with your brand’s visibility and consistency in search results
Support Need Levels
Tier | Description
The volume & frequency of requests and the level of effort required to provide support and enhancement services for your system and users is extremely low relative to expected levels for system state and complexity. Users are experts in system use and workarounds. There is an internal support structure that triages, investigates, and handles the vast majority of requests before escalating to Miles IT Support.
Very Low
Ongoing volume of requests and level of effort required to provide support and enhancement services for your system and users is significantly lower than expected levels for system state and complexity. Users are well-trained and know how to use the system. There is an internal support structure that triages, investigates, and handles requests before escalating to Miles IT Support.
Low
Ongoing volume of requests and level of effort required to to provide support and enhancement services for your system and users aligns with the expected levels for system state and complexity.
Standard
Ongoing volume of requests and level of effort required to to provide support and enhancement services for your system and users is significantly higher than the expected levels for system state and complexity.
Users need significant help, clarification, and/or investigation from Miles IT Support on how to use the system properly and/or how the system works. User error often requires Miles IT intervention to resolve. May require more triage from support because we are working with multiple contacts.
High
Google Business Profile Management
- Creating & claiming Google Business Profile
- Updating all company info, including name, address, phone number, & business hours to ensure accuracy
- Adding new customer supplied photos on monthly basis
- Posting to Google Business Profile listing on weekly basis
Onsite SEO Audit & Remediation
Miles IT will keep your website up-to-date with SEO best practices to make it more likely you appear in search results for your services. Our SEO audits and subsequent updates cover the following areas:
- Running audit tools to verify that all technical aspects of website follow SEO best practices that enable search engines to easily index content of website
- Updating meta titles and descriptions
- Internal link analysis and resolving 404 errors and 301 redirects
- Page speed analysis and performance updates
- Keyword research and analysis
System Stability Levels
Tier | Description
It runs great. System does what it is designed to do with no existing bugs and rare features being added. User errors causing system issues are extremely rare. When issues arise, they are typically low priority with simple resolutions.
Extremely Stable
It just works. System does what it is designed to do with few bugs and or questions. Users understand how the system works and how it is used. When issues arise, they are typically lower priority because there are workarounds.
Stable
Typical system where core functionality works the majority of the time with occasional issues, problems, or questions about the logic of the system. Some issues may be high priority due to the critical nature of the functionality.
Standard
Core functionality generally works but there are often challenges, questions, problems, and issues related to the core logic on a weekly basis. Most issues are higher priority because there are no workarounds to continue the daily operations of the application.
Work In Progress
Fundamental issues with core functionality. Regular challenges, problems, questions arise on a daily basis. Most issues are higher priority that need immediate resolution because there are no workarounds to continue the daily operations of the application.
Unstable
Onsite SEO Audit & Remediation
Miles IT will keep your website up-to-date with SEO best practices to make it more likely you appear in search results for your services. Our SEO audits and subsequent updates cover the following areas:
- Running audit tools to verify that all technical aspects of website follow SEO best practices that enable search engines to easily index content of website
- Updating meta titles and descriptions
- Internal link analysis and resolving 404 errors and 301 redirects
- Page speed analysis and performance updates
- Keyword research and analysis
Advertising Management
Miles IT will create and manage advertising campaigns with all settings such as demographic & geographic targeting, ad schedule, and budget
- Keyword & competitive research to understand competition bidding on similar terms
- Weekly optimization efforts such as reviewing search terms, refining keyword targeting, adding to negative keywords, split-testing ad copy, modifying bid strategies
- Monthly reporting on advertising performance with focus on total conversions, conversion rate and cost-per-conversion
Plus Level
Service | Description
Every 2 months, Miles IT will perform an analysis of key low-performance events/incidents/trends within the past 2 months & provide recommendations for code updates to improve performance and/or prevent similar events or spikes in the future.
Low Performance Trend Analysis
Asset Creation
Miles IT will create marketing assets that are aligned with your marketing strategy and designed to improve SEO performance.
- Marketing assets can consist of anything that will add value to a marketing strategy, such as new website pages, infographics, case studies, gallery of work, blogs, and guides.
- Each month, 2 to 4 new assets will be created.
- Your Marketing Strategist will work with you to budget the work each month.
- A maximum of 1 month of unused work can be rolled over to a subsequent month.
Basic Level
Service | Description
Miles IT performs daily scans on your website to identify outdated plugin and platform versions. Based on the findings, we will notify you of any available updates and recommend next steps. Updates will be handled as outlined below.
Daily Platform & Plugin Risk Scanning
Miles IT will keep your website up to date with the latest security-related patches for the core platforms (codebase, database) used by your website. These updates will be automatically applied to to your website.
- Security Patches: This type of update is considered a Minor Version Release of the framework/platform as determined by the framework/platform provider. The update is security-related and is not introducing any breaking changes and/or new functionality and/or architecture to the framework/platform.
Plugin & Platform Security Patches
Miles IT will proactively monitor your website's platform for updates inorder to maintain your website security and stable for future growth. We will notify you of the updates and recommend next steps.
- Upgrades: This type of update is considered a Major Version Release of the Framework/Platform as determined by the framework/platform provider. The update introduces breaking changes and/or new functionality and/or architecture to the framework/platform.
Platform Upgrades
Miles IT will monitor your SSL to make sure it is active (not expired) and functioning correctly on your website. If there are any issues, we will take proactive measures to restore your SSL to an active and functioning state.
SSL Management
Insight Reports
Miles IT will conduct 1 performance review meeting per month with your team
- Review your performance report, lead quality, initiatives completed, future initiatives & upcoming opportunities for your business
- Your Marketing Strategist will proactively update your Marketing Roadmap and review it with you to ensure clarity in how we plan to continue to improve performance and add value
Conversion Rate Optimization
Miles IT will analyze advertising performance and optimize landing pages and assets monthly to improve conversion rates.
- Analyze advertising data to pinpoint areas for improvement.
- Experiment with landing pages and marketing assets to find what works best.
- Implement changes aimed at increasing user engagement and conversions.
- Regularly review and refine strategies to ensure ongoing success.
Plus Level
Service | Description
Security scan of core platform and hosting environment components to identify potential known vulnerabilities that can be identified without performing activities that could maliciously impact the website. This service mirrors the type of scans that malicious hackers may use to quickly identify potential targets (i.e. “low-hanging fruit”).
Monthly Surface Scans (Platform + Environment)
Includes advanced code scanning. May attempt to actually perform malicious activities on the website, and so requires a copy of the website upon which to run the scan to prevent issues on the production website. Identifies known vulnerabilities, potential remediation recommendations, and customized analysis of results & recommendations from Miles IT security analysts in a compiled report. This service helps identify actual vulnerabilities that malicious hackers could use to exploit your system (i.e. how they “get in the door”).
Quarterly Advanced Vulnerability Scan & Report
A Miles IT security consultant will spend up to ½ day to review your systems and processes, and provide a report regarding their security posture. Areas to be covered include: website update status, security best practice conformation, sensitivity level of data handled by your website, and how your users access and manage sensitive data in the normal course of business. We we also review key aspects of your website that should not change over time, any changes to these aspects will result in further investigation to the cause. A summary report will be provided along with recommendations for any potential next steps to improve your security posture. Our security consultant will review the findings and next steps with you to confirm any potential action items and cost for follow-up work.
Semi-Annual Security Posture Consultation
Website Security + Image & Text Updates
- Update the version of WordPress, PHP and Plugins as those updates become available
- Utilize the top 3 WordPress security solutions to proactively scan and protect your website
- Weekly offsite incremental backups of your website's files and database
- Implement customer-provided image and text updates to existing pages on your website
- If your website goes down, Miles IT jumps into action to identify the cause
- of the problem and to remedy the problem as soon as possible
Conversion Rate Optimization
Miles IT will analyze advertising performance and optimize landing pages and assets monthly to improve conversion rates.
- Analyze advertising data to pinpoint areas for improvement.
- Experiment with landing pages and marketing assets to find what works best.
- Implement changes aimed at increasing user engagement and conversions.
- Regularly review and refine strategies to ensure ongoing success.
Advertising Management
Miles IT will create and manage advertising campaigns with all settings such as demographic & geographic targeting, ad schedule, and budget
- Keyword & competitive research to understand competition bidding on similar terms
- Weekly optimization efforts such as reviewing search terms, refining keyword targeting, adding to negative keywords, split-testing ad copy, modifying bid strategies
- Monthly reporting on advertising performance with focus on total conversions, conversion rate and cost-per-conversion
Business Protection Package
Tier | Description
Miles IT monitors thousands of cybercrime channels across sources as diverse as Telegram, the traditional dark web (Tor) and I2P, finding instances of malware and/or compromised credentials. This monitoring allows action to be taken as early as possible, many times before a breach has occurred. As part of your plan, your primary domain is monitored and additional monitors can be added as desired for an additional fee.
Enhanced Dark Web Monitoring
Security Training
Miles IT highly recommended the inclusion of security training for your employees. This security training includes interactive modules, videos, and quizzes designed to teach employees how to recognize and avoid phishing attempts, malware, and other common cyber threats.
Website Security + Image & Text Updates
- Update the version of WordPress, PHP and Plugins as those updates become available
- Utilize the top 3 WordPress security solutions to proactively scan and protect your website
- Weekly offsite incremental backups of your website's files and database
- Implement customer-provided image and text updates to existing pages on your website
- If your website goes down, Miles IT jumps into action to identify the cause
- of the problem and to remedy the problem as soon as possible
Insight Reports
Miles IT will create and update a dashboard report that will be sent to you monthly. Reporting will focus on:
- Website traffic volume, by device, by location
- Sources of that traffic (organic, paid, social, etc)
- Website engagement metrics (time on site, pages viewed, etc)
- Conversions (i.e. form submissions, phone calls)
- Social media performance
Social Media Posts, Monitoring, & Responses
- Monthly creation of editorial calendars containing 1 post per week for Social Media to all applicable platforms
- Posting will take place from one account on each platform, either the company profile or an individual from the company
- Includes responses to comments on posts within 60 day period
- Reporting on activity metrics for organic social media posts will be created and reviewed monthly
Link Building
- The intent of our outreach efforts is to obtain inbound links to content on your website.
- We will identify relevant contacts and publications based on the nature of the content to promote.
- We will submit to 2 new publications or directories per month.
- We will perform follow up and provide requested info from the contacts & publications in order to improve probability of securing inbound links.
Scale of Changes (SITW Plans Only)
Tier | Description
Primarily cosmetic updates, minor bug fixes, or simple configuration adjustments.These changes have virtually no impact on core business logic or user workflows.
Very Low
Minor functional changes that do not significantly alter logic or workflows. No new applications or major services are added. Users might notice small improvements or changes in behavior, but their overall process remains the same.
Low
Moderate changes including new features or services are introduced. The overall technical architecture remains the same, but users have new tools or workflows available to them.
Standard
Major changes that have a significant impact on core logic and workflows, potentially including new modules or substantial architectural changes. The system functions in a fundamentally different or expanded way.
High
Very High
Fundamental re-architecture or a complete rewrite of core components of the system. Transformative changes, like migrating to a different service architecture. The original system is substantially redefined rather than just modified.
Social Media Posts, Monitoring, & Responses
- Monthly creation of editorial calendars containing 3-5 post per week for Social Media to all applicable platforms
- Posting will take place from one account on each platform, either the company profile or an individual from the company
- Includes responses to comments on posts within 60 day period
- Reporting on activity metrics for organic social media posts will be created and reviewed monthly
Miles IT Support, Advance & Promote
Miles IT
Created on August 12, 2025
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Transcript
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Support Factors
Appendices
Powerful Cybersecurity Packages
Business Protection Package
Peak Performance Packages
Advancement Releases
Marketing Plan Packages
Back To Appendices
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
System Stability Levels
Support Factors
Business Criticality Levels
Support Need Levels
Code Complexity Levels
Scale of Changes (SITW Plans Only)
Back To Appendices
Basic Level
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Powerful Cybersecurity Packages
Standard Level
Plus Level
Premium Level
Back To Appendices
Basic Level
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Peak Performance Packages
Standard Level
Plus Level
Premium Level
Back To Appendices
Small Release
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Advancement Release Services
Medium Release
Large/Extra Large Release
Back To Appendices
Brand Amplifier
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Marketing Plan Services
Market Share Accelerator
Market Share Dominator
Back To Marketing Plans
Insight Reports
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Brand Amplifier
Brand Watch
Google Business Profile Management
Social Media Posts, Monitoring, & Responses
Onsite SEO Audit & Remediation
Website Security + Image & Text Updates
Back To Marketing Plans
Insight Reports
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Insight Meetings
Market Share Accelerator
Brand Watch
Google Business Profile Management
Social Media Posts, Monitoring, & Responses
Onsite SEO Audit & Remediation
Link Building
Website Security + Image & Text Updates
Email Marketing
Advertising Management
Conversion Rate Optimization
Asset Creation
Back To Marketing Plans
Insight Reports
SUPPORT, ADVANCE & PROMOTE PLAN DETAILS
Insight Meetings
Market Share Dominator
Brand Watch
Google Business Profile Management
Social Media Posts, Monitoring, & Responses
Onsite SEO Audit & Remediation
Link Building
Website Security + Image & Text Updates
Email Marketing
Advertising Management
Conversion Rate Optimization
Asset Creation
Automation & CRM Management
Social Media Posts, Monitoring, & Responses
Basic Level
Service | Description
Based on areas of the website that you report are slow or under-performing, we will determine possible underlying causes and provide recommendations for potential improvement.
Responsive Analysis
Based on our analysis, we will optimize poor-performing areas of the website where simple adjustments are possible (without major re-architecture or platform changes). More advanced optimization recommendations will be provided along with the estimated budget for the updates.
Responsive Optimization
Google Business Profile Management
Insight Reports
Miles IT create and send up to 3 emails per month under one campaign designed to generate interest and response from your contacts.
Google Business Profile Management
Brand Watch
Large/Extra Large Releases
Tier | Description
Strategic Consulting Sessions (Systems/Technology-Related) at least Quarterly. Includes recommendations for updates or ways to leverage technology to improve your websites’ value to your organization.
Strategic Consultation
Your assigned Project Manager will collaborate with you to confirm Wish List Items, Fixes, and Optimizations to be included in the upcoming Release based on your Requests and our Recommendations. They collaborate with you and your primary Support Specialist to organize, coordinate, schedule, and communicate with you throughout the update process.
Project Management
Your assigned Development Lead performs solution architecture and design work for the features & functionality to be added to your website. Collaborative review by your Lead and assigned Developer(s) includes integration analysis for how changes will fit into your existing workflows and processes.
Architecture/ Design
Functional Testing: Single Feature, Related Feature, Basic Compatibility Testing AND
- Regression Testing - We work with you to create and use a list of key features and processes within your webiste and test all of them from start to finish to ensure that recent updates do not break critical existing functionality.
Non-Functional Testing:- Usability Testing - We step through the main features of the website from the end-user’s perspective to check the ease of use (intuitive flow) of the website.
User Acceptance Testing: Basic UAT ANDQuality Assurance/ Testing
Demo & Customer Testing
We demonstrate the key release items in a live screen sharing meeting with you ahead of the release date. Your team will have access to a Test/Staging environment to work through realistic scenarios and provide feedback for optimizing the solutions before the release. We address critical feedback and review the updates and your readiness for the update with you in a live screen sharing meeting.
Standard Level Release Management ANDLive and/or Video demonstration of the list of updates and other key website features/functionality after updates are published.
Release Management
Website Security + Image & Text Updates
Small Releases
Tier | Description
Opportunity Consultation. Upon request, you can set up a discussion with one of our business consultants to provide consultation related to a specific to help devise solutions that will unlock potential & drive real value for your business.
Strategic Consultation
Your primary Support Specialist works with you to confirm the Wish List Items, Fixes and Optimizations to be included and confirms the list and planned release date & time via email. They organize, coordinate, and communicate with you throughout the update process.
Project Management
Features are designed to fit into your current application and workflows by your primary assigned Developer, with escalated assistance by a Development Lead as needed.
Architecture/ Design
Functional Testing:
Quality Assurance/ Testing
Your Support Specialist provides a recorded video demonstrating the key release items ahead of the release date. You will have access to a Test/Staging environment to confirm the updates.
Demo & Customer Testing
Our team publishes the updates to your production website, logs in and confirms the success of updates, and notifies you via email upon completion.
Release Management
Premium Level
Service | Description
Includes advanced code scanning. May attempt to actually perform malicious activities on the website, and so requires a copy of the website upon which to run the scan to prevent issues on the production website. Identifies known vulnerabilities, potential remediation recommendations, and customized analysis of results & recommendations from Miles IT security analysts in a compiled report. This service helps identify actual vulnerabilities that malicious hackers could use to exploit your website (i.e. how they “get in the door”).
Monthly Advanced Scans
Once an initial Penetration Test has been conducted on your website(s), an annual re-test can be included in your Premium Cybersecurity package upon request.
Annual Software Penetration Testing
Customized Cybersecurity Services are available to include in your Premium level package. Details of included services will be added into this section when they are included in your plan and could include services such as 3rd-party security analysis and patching.
Custom Security Services
Medium Releases
Tier | Description
Strategic Consulting Sessions (Systems/Technology-Related) at least Bi-Annually. Includes recommendations for updates or ways to leverage technology to improve your systems’ value to your organization.
Strategic Consultation
Your assigned Project Manager will collaborate with you to confirm Wish List Items, Fixes, and Optimizations to be included in the upcoming Release based on your Requests and our Recommendations. They collaborate with you and your primary Support Specialist to organize, coordinate, schedule, and communicate with you throughout the update process.
Project Management
Features are designed to fit into your current website and workflows by your primary assigned Developer in collaboration with your assigned Development Lead.
Architecture/ Design
Functional Testing:
- Single Feature - We directly test the individual features that are part of the update being made.
- Related Feature - We test the immediate surrounding areas and processes of the website for updates being made to confirm the successful integration of the updates into the website.
- Basic Compatibility - We test all websites with Google Chrome on a laptop-sized screen
User Acceptance TestingQuality Assurance/ Testing
Demo & Customer Testing
We demonstrate the key release items in a live screen sharing meeting with you ahead of the release date. Your team will have access to a Test/Staging environment to work through realistic scenarios and provide feedback for optimizing the solutions before the release. We address critical feedback and provide a recorded video demonstrating the updates to you prior to the release date.
Standard Level Release Management includes: Our team publishes the updates to your production website and updates configurations as appropriate, ensures synchronization across development, staging, and production websites, performs production website regression testing to ensure key functionality, and notifies you via email upon completion.
Release Management
Insight Reports
Miles IT will conduct 1 performance review meeting per month with your team
Automation & CRM Management
Miles IT will manage and support your CRM to best-align with your business needs, continuously identifying and implementing automation and growth opportunities for marketing success.
Insight Reports
Miles IT will create and update a dashboard report that will be sent to you monthly. Reporting will focus on:
Asset Creation
Miles IT will create marketing assets that are aligned with your marketing strategy and designed to improve SEO performance.
Link Building
Brand Watch
Premium Level
Service | Description
Our Load Testing service is designed to give you confidence that your system can handle the traffic you're expecting, minimizing costly slowdowns and frustrated users. We work with you to pinpoint and test your most critical business processes—from the interface to databases and integrations—to ensure we're focusing on what truly matters to your business. Over a period of 5-7 days, we run comprehensive load, stress, and spike tests, with at least two runs for each load level, to ensure the results are reliable. After execution, you'll receive a detailed report with key performance metrics, identified bottlenecks, and clear, actionable recommendations. We'll review these findings with you, and once updates are implemented, we'll perform one retest to confirm their effectiveness and give you complete peace of mind.
Custom Peak Performance Services
Twice yearly, a Miles IT quality assurance engineer will spend up to 2 hours stepping through processes in your website that you have identified as key to your operations from the perspective of an end-user (employee, customer, etc.) in order to identify potential performance issues and areas for improving the user experience. The test will be performed on 2 separate days & times (one “high-utilization” time and one “low-utilization” time). A summary report including findings and performance monitoring data will be provided along with recommendations for any potential next steps to improve your website's end-user experience in regard to performance. Our team will review the findings and next steps with you to confirm any potential action items and budget for follow-up work
“End User Perspective” Performance Testing
Customized Peak Performance Services are available to include in your Premium level package.
Custom Peak Performance Services
Code Complexity Levels
Tier | Description
Minimal, self-explanatory code with consistent style and simple architecture. Well-managed dependencies, minimal code duplication, and highly modular design. The system's structure is clear. Trivial to understand, maintain, and update.
Very Low
Simple, well-documented code with mostly consistent style and straightforward architecture. Well-managed dependencies, minimal code duplication, and reasonably modular design. A consistent foundation, style, and methodology throughout the code. Easy to understand, maintain, and update.
Low
Well-structured code with some logical complexity, and a modular architecture. There may be some dependency complexities and/or code duplication. Maintainable with reasonable effort.
Standard
Complex code with diverse styles, and/or an intricate architecture. Dependencies may be interconnected, with some repeated code sections, or a design that is less modular. Multiple coding styles, methodologies, or approaches may have been utilized across different development teams or phases to implement features or modifications. Significant effort may be required to understand and modify.
High
Very High
Exceptionally complex code with highly varied styles, and/or a deeply interwoven architecture. Dependencies may be separated or layered with code duplication and/or functional overlap. Distinct historical solutions and approaches are deeply embedded within the architecture, reflecting numerous development teams or phases. This complexity makes it very challenging to maintain and enhance.
Insight Reports
Miles IT create and send emails per month under up to 6 campaigns designed to generate interest and response from your contacts.
Onsite SEO Audit & Remediation
Miles IT will keep your website up-to-date with SEO best practices to make it more likely you appear in search results for your services. Our SEO audits and subsequent updates cover the following areas:
Standard Level
Service | Description
Miles IT will configure performance monitoring for your website environment to track the availability, performance, errors, and user load times. Alerts will be set up that immediately notify your support team when availability, response time, or performance fall below a specified threshold & we will proactively address the situation. Detailed performance logs will be used to help streamline performance troubleshooting and design effective optimizations. Tech Stacks Supported: Go, Java, .NET core, .NET framework, Node.js, PHP, Python, Ruby
Active Performance Monitoring
Transaction Log Shrinking, Quarterly review of database performance based on actual utilization metrics, and performing targeted database index cleanup (removal, re-indexing, and/or creation of new indexes) where appropriate to improve performance.
Database Performance Optimization for SQL
Monthly reports are provided that identify performance levels and trends for your website(s), key bottlenecks and/or pain points. These are used to identify potential critical areas in need of immediate improvement and in our Optimization Analysis service.
System Performance Report
Quarterly Analysis and Recommendations for code updates to improve performance in the most used and/or most in need of optimization areas of your website (especially helpful as website utilization grows or changes over time). Optimization of Miles-created components of the system that do not meet our high standards of performance is included. Estimates for additional optimization recommendations will be provided and can be handled as part of your Advancement budget or as a separate project.
Optimization Analysis & Recommendations
Standard Level
Service | Description
Our team will keep your website up to date with the latest security-related patches for the core platforms (codebase, database) used by your website at least twice per year. Includes basic regression testing of the website after the patches. Plugins, integrated 3rd-party tools, and other secondary website can also be covered by choosing one of our higher-tier security packages.
Security Patches
Security scan of core platform(s) and hosting environment components to identify potential known vulnerabilities which can be identified without actually performing activities that could maliciously impact the website. This service mirrors the type of scans that malicious hackers may use to quickly identify potential targets (i.e. “low-hanging fruit”).
Quarterly Surface Scans (Platform + Environment)
Includes advanced code scanning. May attempt to actually perform malicious activities on the system, and so requires a copy of the website upon which to run the scan to prevent issues on the production website. Identifies known vulnerabilities, potential remediation recommendations, and customized analysis of results & recommendations from Miles IT security analysts in a compiled report. This service helps identify actual vulnerabilities that malicious hackers could use to exploit your website (i.e. how they “get in the door”).
Yearly Advanced Vulnerability Scan & Report
Even with the best cybersecurity protection, it is possible for security events to occur that affect your website(s). If your covered website(s) experience a security event, a Miles IT security consultant will conduct an initial analysis and provide you with an assessment of the situation. The primary focus of the initial assessment is on the current situation and potential plans for its remediation. Once we gather the information, Miles will assess the data collected and provide a report on our findings and recommendations for the next steps. These may include more in-depth analysis, steps for remediation, and/or recommendations for the prevention of similar events in the future. Our security consultant will review the findings and next steps with you to confirm the action plan and any potential cost for follow-up work.
Security Incident Response
Insight Reports
Miles IT will create and update a dashboard report that will be sent to you monthly. Reporting will focus on:
Business Criticality Levels
Tier | Description
Low (Non Business-Critical Systems) - Rapid Response Support provided by our group of Tier 1 support specialists, with escalation to Tier 2 as needed.
Low
Standard (Typical Business Systems) - Rapid Response Support provided through combined Tier 1 and Tier 2 support specialists trained on your systems.
Standard
High (Business-Critical and Highly Time-Sensitive Systems) - Escalated Priority Support provided primarily through Tier 2 and Tier 3 support specialists with focus on high-availability service delivery
High
Brand Watch
Support Need Levels
Tier | Description
The volume & frequency of requests and the level of effort required to provide support and enhancement services for your system and users is extremely low relative to expected levels for system state and complexity. Users are experts in system use and workarounds. There is an internal support structure that triages, investigates, and handles the vast majority of requests before escalating to Miles IT Support.
Very Low
Ongoing volume of requests and level of effort required to provide support and enhancement services for your system and users is significantly lower than expected levels for system state and complexity. Users are well-trained and know how to use the system. There is an internal support structure that triages, investigates, and handles requests before escalating to Miles IT Support.
Low
Ongoing volume of requests and level of effort required to to provide support and enhancement services for your system and users aligns with the expected levels for system state and complexity.
Standard
Ongoing volume of requests and level of effort required to to provide support and enhancement services for your system and users is significantly higher than the expected levels for system state and complexity. Users need significant help, clarification, and/or investigation from Miles IT Support on how to use the system properly and/or how the system works. User error often requires Miles IT intervention to resolve. May require more triage from support because we are working with multiple contacts.
High
Google Business Profile Management
Onsite SEO Audit & Remediation
Miles IT will keep your website up-to-date with SEO best practices to make it more likely you appear in search results for your services. Our SEO audits and subsequent updates cover the following areas:
System Stability Levels
Tier | Description
It runs great. System does what it is designed to do with no existing bugs and rare features being added. User errors causing system issues are extremely rare. When issues arise, they are typically low priority with simple resolutions.
Extremely Stable
It just works. System does what it is designed to do with few bugs and or questions. Users understand how the system works and how it is used. When issues arise, they are typically lower priority because there are workarounds.
Stable
Typical system where core functionality works the majority of the time with occasional issues, problems, or questions about the logic of the system. Some issues may be high priority due to the critical nature of the functionality.
Standard
Core functionality generally works but there are often challenges, questions, problems, and issues related to the core logic on a weekly basis. Most issues are higher priority because there are no workarounds to continue the daily operations of the application.
Work In Progress
Fundamental issues with core functionality. Regular challenges, problems, questions arise on a daily basis. Most issues are higher priority that need immediate resolution because there are no workarounds to continue the daily operations of the application.
Unstable
Onsite SEO Audit & Remediation
Miles IT will keep your website up-to-date with SEO best practices to make it more likely you appear in search results for your services. Our SEO audits and subsequent updates cover the following areas:
Advertising Management
Miles IT will create and manage advertising campaigns with all settings such as demographic & geographic targeting, ad schedule, and budget
Plus Level
Service | Description
Every 2 months, Miles IT will perform an analysis of key low-performance events/incidents/trends within the past 2 months & provide recommendations for code updates to improve performance and/or prevent similar events or spikes in the future.
Low Performance Trend Analysis
Asset Creation
Miles IT will create marketing assets that are aligned with your marketing strategy and designed to improve SEO performance.
Basic Level
Service | Description
Miles IT performs daily scans on your website to identify outdated plugin and platform versions. Based on the findings, we will notify you of any available updates and recommend next steps. Updates will be handled as outlined below.
Daily Platform & Plugin Risk Scanning
Miles IT will keep your website up to date with the latest security-related patches for the core platforms (codebase, database) used by your website. These updates will be automatically applied to to your website.
Plugin & Platform Security Patches
Miles IT will proactively monitor your website's platform for updates inorder to maintain your website security and stable for future growth. We will notify you of the updates and recommend next steps.
Platform Upgrades
Miles IT will monitor your SSL to make sure it is active (not expired) and functioning correctly on your website. If there are any issues, we will take proactive measures to restore your SSL to an active and functioning state.
SSL Management
Insight Reports
Miles IT will conduct 1 performance review meeting per month with your team
Conversion Rate Optimization
Miles IT will analyze advertising performance and optimize landing pages and assets monthly to improve conversion rates.
Plus Level
Service | Description
Security scan of core platform and hosting environment components to identify potential known vulnerabilities that can be identified without performing activities that could maliciously impact the website. This service mirrors the type of scans that malicious hackers may use to quickly identify potential targets (i.e. “low-hanging fruit”).
Monthly Surface Scans (Platform + Environment)
Includes advanced code scanning. May attempt to actually perform malicious activities on the website, and so requires a copy of the website upon which to run the scan to prevent issues on the production website. Identifies known vulnerabilities, potential remediation recommendations, and customized analysis of results & recommendations from Miles IT security analysts in a compiled report. This service helps identify actual vulnerabilities that malicious hackers could use to exploit your system (i.e. how they “get in the door”).
Quarterly Advanced Vulnerability Scan & Report
A Miles IT security consultant will spend up to ½ day to review your systems and processes, and provide a report regarding their security posture. Areas to be covered include: website update status, security best practice conformation, sensitivity level of data handled by your website, and how your users access and manage sensitive data in the normal course of business. We we also review key aspects of your website that should not change over time, any changes to these aspects will result in further investigation to the cause. A summary report will be provided along with recommendations for any potential next steps to improve your security posture. Our security consultant will review the findings and next steps with you to confirm any potential action items and cost for follow-up work.
Semi-Annual Security Posture Consultation
Website Security + Image & Text Updates
Conversion Rate Optimization
Miles IT will analyze advertising performance and optimize landing pages and assets monthly to improve conversion rates.
Advertising Management
Miles IT will create and manage advertising campaigns with all settings such as demographic & geographic targeting, ad schedule, and budget
Business Protection Package
Tier | Description
Miles IT monitors thousands of cybercrime channels across sources as diverse as Telegram, the traditional dark web (Tor) and I2P, finding instances of malware and/or compromised credentials. This monitoring allows action to be taken as early as possible, many times before a breach has occurred. As part of your plan, your primary domain is monitored and additional monitors can be added as desired for an additional fee.
Enhanced Dark Web Monitoring
Security Training
Miles IT highly recommended the inclusion of security training for your employees. This security training includes interactive modules, videos, and quizzes designed to teach employees how to recognize and avoid phishing attempts, malware, and other common cyber threats.
Website Security + Image & Text Updates
Insight Reports
Miles IT will create and update a dashboard report that will be sent to you monthly. Reporting will focus on:
Social Media Posts, Monitoring, & Responses
Link Building
Scale of Changes (SITW Plans Only)
Tier | Description
Primarily cosmetic updates, minor bug fixes, or simple configuration adjustments.These changes have virtually no impact on core business logic or user workflows.
Very Low
Minor functional changes that do not significantly alter logic or workflows. No new applications or major services are added. Users might notice small improvements or changes in behavior, but their overall process remains the same.
Low
Moderate changes including new features or services are introduced. The overall technical architecture remains the same, but users have new tools or workflows available to them.
Standard
Major changes that have a significant impact on core logic and workflows, potentially including new modules or substantial architectural changes. The system functions in a fundamentally different or expanded way.
High
Very High
Fundamental re-architecture or a complete rewrite of core components of the system. Transformative changes, like migrating to a different service architecture. The original system is substantially redefined rather than just modified.
Social Media Posts, Monitoring, & Responses