1.4.1 Se présenter au téléphone

Se présenter au téléphone 1/2

Commencer

Septembre 2025

Se présenter et saluer au téléphone

Answering or making a phone call in English can be stressful, but with the right expressions and good pronunciation, it becomes simple.

Let’s learn how to introduce yourself and manage a basic professional phone conversation.

Good morning, this is Christine from Domaine du Pré Vert. I’m the winemaker here.

Good morning, Christine. This is John Williams from Wine Select UK.

Se présenter et saluer au téléphone

Hello Ms Williams, how are you today?

I’m doing well, thank you. I was calling to follow up on our last conversation.

Se présenter et saluer au téléphone

Of course. We spoke last week about your interest in our organic wines, correct?

Exactly. I’d like to know if we could schedule a tasting session soon.

Se présenter et saluer au téléphone

That would be a pleasure. Would Friday at 10 a.m. work for you?

That’s wonderful. I’ll see you then. I look forward to our conversation.

Phrases-clés à retenir

Could I speak with Mr Curnonsky please?

I'm afraid he's not in.

This is Patrick from Domaine De Lecuyer.

May I help you?

Could you spell that, please?

Could I leave him a message?

Where did you say you were calling from?

Who’s calling please?

Could you hold a moment please?

I’m the winemaker / sales representative at Domaine...

Sorry I didn’t catch your name

May I speak to Ms Brown, please?

Phrases-clés à retenir

I'll make sure he gets the message straight away.

I’m sorry. I didn't quite catch that.

I’m calling about...

I'm afraid he's not in.

Could you give me your number please?

Could you repeat that, please?

I’d prefer to hold for just a minute or two

Who’s calling please?

That's OK. I'll call back later.

Yes, certainly. I'll just get a pen.

OK. Thanks once again. Bye for now.

I’m connecting you now to Ms Jack

You’re welcome, Goodbye

Les temps dans la communication téléphonique

In this lesson, we will learn how to use the appropriate verb tenses to communicate effectively on the phone in a professional context.

Les passés

Le passé simple (Past Simple) : Utilisé pour parler d’un fait ou d’un échange qui a déjà eu lieu.Il se construit avec : Sujet + verbe au passéExemple : We spoke last week /Nous avons parlé la semaine dernière.

Le passé continu (Past Continuous) : est utilisé pour exprimer une action en cours dans le passé ou bien une formule polie. Il se construit avec : Sujet + were / was à la 3ème personne du singulier + verb + ing Exemple : I was calling to follow up/ J’appelais pour faire suite (à notre conversation)

Grammaire : past simple vs. past continuous

Understand the differences between these two forms of the past.

Les temps dans la communication téléphonique

In this lesson, we will learn how to use the appropriate verb tenses to communicate effectively on the phone in a professional context.

Le futur

Le futur (Future Simple) : Utilisé pour parler d’une action à venir.Il se construit avec : Sujet + will + verbe de baseExemples : I will call you tomorrow / Je vous appellerai demain.

Le conditionnel

Le conditionnel (First Conditional / Conditional Present ) : Utilisé pour être poli, proposer, ou exprimer une possibilité ou une intention incertaine. Il se construit avec : Sujet + would + verbe de base Exemple : Would you be available? / Seriez-vous disponible ?

Grammaire : future simple and present conditional

Understand the Future Simple and the Present Conditional.

Quiz

n°1

Identifying verb tenses in the dialogue

Start

Dialogue 1/9

Dialogue 2/9

Dialogue 3/9

Dialogue 4/9

Dialogue 5/9

Dialogue 6/9

Dialogue 7/9

Dialogue 8/9

Dialogue 9/9

The end !

Congratulations! You can recognize the tenses used in professional telephone conversations.

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Se présenter au téléphone 1/2

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Septembre 2025

Past Simple

Sujet + verbe au passé

To Write

• I wrote.
• you wrote.
• he wrote.
• we wrote.
• you wrote.
• they wrote.

Conditional Present

Sujet + would + verbe de base

To Write

• I would write
• You would write
• He / She / It would write
• We would write
• You would write
• They would write

Future Simple

Sujet + will + verbe de base

To Write

• I will write
• You will write
• He / She / It will write
• We will write
• You will write
• They will write

Past Continuous

Sujet + were / was à la 3ème personne du singulier + verb+ ing

To Write

• I was writing
• You were writing
• He/she/it was writing
• We were writing
• You were writing
• They were writing