ENG - Hub tutorial

How to use your coach platform hub.omind.me

FAQ

Tutorial

Your path to learn and grow at your own pace

FAQ

Does Omind have access to my client's identity?

I can't log in

I haven't received the confirmation email to create my account

My client has not received an invitation to create their account.

I didn't get the password change email

Does my client receive automatic reminders?

Order additional seats

Reach out to support

Create your coach account

To create your account :

• Go to https://hub.omind.me/sign-up

• Enter your email address and choose a password. Please note that you must enter the email address you provided to Omind.

• You will then receive a confirmation email (check your spam folder!).

• Your account has been created! You can now log in.

I haven't received the confirmation email to create my account

Log in

To log in :

• Go to https://hub.omind.me

• Enter your e-mail address and password

• If necessary, click on "forgot password" to reset your password

I didn't get the password change email

I can't log in

Create a new client

To add a client :

• Log in to your hub space

• On the My Clients home page, click

• Enter their last name, first name, email address, and journey

• Your client is added to your space.

Here, you can not only create the client but also launch a journey

• Select the journey you want to launch
• At this point, your client has not yet been notified
• Notify them by clicking on the "Send invitation" button

Launch a client's journey

To launch a journey:

• In general, you will have launched the journey when you created the client's profile

If not:

• Click on your client's name
• Once on their profile, click on Add a journey
• Select the desired journey
• Notify your customer by sending them the e-mail shown opposite.

My client has not received an invitation to create their account.

Track progress

To track your clients' progress:

• The My Clients home page gives you a quick overview of all your clients:

Not started / In progress / Completed

• For more details, click on the name of the client you want to view.

• You will be taken to their profile with their information and current progress.

Does my client receive automatic reminders?

Close a journey

To close a customer journey:2 reasons to close a client's journey

• if the journey has not been started and you know that the customer will not complete the journey
• once a journey has been completed

Once the journey has been closed, you and your client will still have access to the results.

Edit client's info

To edit client information :

• From the My client home page, click on the name of the customer you wish to edit

• Select next to the name, then Edit information

Can my clients edit their own information? Yes, your clients can edit their own information in their My.Omind.me client's platform.

Delete a client's journey

If your client has not started their journey, you can delete their profile:

• From the My clients home page, click on the name of the client you wish to edit
• Select next to their name, then Delete

To delete several clients:

• From the My clients home page, select the clients you wish to delete, then click on Delete.

I can't delete the profile(s). If your client has already started their journey, it is not possible to delete them. You'll have to wait until the end of the journey to close it.

Order additional seats

To track your credits :

• Click on the My account menu
• Go to the My credits tab
• Here you can see the number of seats still available

To order additional seats:

• Reach out by email and tell us how many you need

Order additional seats

Vous n'avez pas trouvé la réponse que vous cherchiez ?

Contactez-nous sur

support@omind.me

I have not received the activation e-mail to create my account

• Be sure to use the e-mail address to which Omind sent you the invitation. This is the one that is registered in our database.
• Check your spam and Gmail Promotions tab
• Make sure you're on the account creation page, not the login page.

Still nothing? Contact support

I can't log in

• Be sure to use the e-mail address to which Omind sent you the invitation. This is the one that is registered in our database.
• Make sure you're on the login page, not the account creation page
• If necessary, change your password from the login page. Don't forget to check your spam and Gmail promotion tabs.

Still nothing? Contact support

I didn't get the password change email

• Be sure to use the e-mail address to which Omind sent you the invitation. This is the one that is registered in our database.
• Remember to check your spam and Gmail promotion tabs.

Still nothing? Contact support

I have not received the activation e-mail to create my account

• Be sure to use the e-mail address to which Omind sent you the invitation. This is the one that is registered in our database.
• Check your spam and Gmail Promotions tab
• Make sure you're on the account creation page, not the login page.

Still nothing? Contact support

My client has not received an invitation to create their account

• It's up to you to notify your client by clicking on "Send invitation" when creating your client's journey
• Make sure your customer creates his account using the e-mail address you registered them with
• Ask them to check his spam when creating his account.

Does my client receive automatic reminders?

Your client receives 4 automatic emails :

• Create their account and start their journey
• Consult their data report
• Start their training program
• Start their progress measurement

I didn't get the password change email

• Be sure to use the e-mail address to which Omind sent you the invitation. This is the one that is registered in our database.
• Remember to check your spam and Gmail promotion tabs.

Still nothing? Contact support

Does Omind have access to my client' identity?

• No, Omind does not have access to your customers' identities.
• Omind has access to your customers' anonymized data for data processing purposes only, in particular for calculating results.

I can't log in

• Be sure to use the e-mail address to which Omind sent you the invitation. This is the one that is registered in our database.
• Make sure you're on the login page, not the account creation page
• If necessary, change your password from the login page. Don't forget to check your spam and Gmail promotion tabs.

Still nothing? Contact support

My client has not received an invitation to create their account

• It's up to you to notify your client using the e-mail template below
• Make sure your customer creates his account using the e-mail address you registered them with
• Ask them to check his spam when creating his account.

Hello [client], Your Omind journey is now available. First, you will enter your experience and discover your results. Create your account by clicking here: https://my.omind.me/sign-up using the email address I am writing to you on. For all future logins, go to https://my.omind.me. If you need any help, the support@omind.me team is happy to help!

Does my client receive automatic reminders?

Your client receives 4 automatic emails :

• Create their account and start their journey
• Consult their data report
• Start their training program
• Start their progress measurement