Canine Communications Learning Module

Canine Communications Learning Module

All volunteers interested in Dog Care must successfully complete this module

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Understanding Dog Body Language

Reading body language is key to reducing stress and keeping interactions safe and positive.

At our shelter, we follow Fear Free handling practices—minimizing fear, anxiety, and stress in every interaction.

Key signals to watch for:

Tip: Always describe what you see (“tail tucked, body low”) rather than making assumptions (“he’s being stubborn”).

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Understanding Dog Body Language

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Fear Free Handling Guidelines

Our goal is to keep every interaction as low-stress and positive as possible.

• Let the dog come to you—no grabbing or leaning over.

• Use calm voices, soft movements, and treats to build trust.

• Avoid forcing movement—lure or encourage rather than pull or push.

• Be mindful of stress signals like yawning, shaking off, or freezing. These are early signs the dog needs a break.

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Safe & effective handling tips

• Use Fear Free-approved tools (slip leads, gentle harnesses).

• Avoid sudden sounds, harsh corrections, or physical restraint unless necessary for safety.

• Always leash dogs inside kennels to prevent escape and keep your body angled—not squared—toward them.

• Maintain calm, quiet body language and energy—especially around nervous or fearful dogs.

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Sticker Handling System

To support safety and skill development, we use a tiered handling system which is shown by stickers on kennel cards:

Ask a staff member before handling any dog that you are unsure about.

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Enrichment & communication

Enrichment helps dogs stay emotionally balanced and adoptable. It’s also a core part of our Fear Free strategy. Examples of enrichment volunteers can provide: • Sniff walks (let dogs take their time exploring smells). • Food puzzles or frozen KONGs. • Interactive toys or calm visits in quiet areas.

• Positive reinforcement games (sit, touch, name recognition) Keep interactions upbeat, short, and rewarding—especially for shy or overwhelmed dogs.

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Communication: Volunteer Etiquette & Reporting

• Report any safety concerns, kennel accidents, or signs of illness promptly.

• Be kind to dogs and to fellow volunteers—teamwork and a calm environment make a huge difference.

We rely on volunteers to help monitor behavior and advocate for the dogs.

• Make sure to fill out the Behavior and Exercise sheet whenever you put a dog back in the kennel.

Please:

• Use supportive, factual language: “He flinched when I reached near his collar,” not “He’s aggressive.”

• Communicate changes in behavior, health, or energy to staff.

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Fear Free Handling Checklist

• Wait for the dog to approach

• Speak softly, move slowly

• Use treats or toys for engagement

• Respect “no thank you” body language

• Reward calm behavior, ignore rough/rowdy unless unsafe

• Ask staff before handling any dog you are unsure about

Reminder: Every dog is different. Stay present, stay patient, and always aim to leave dogs better than you found them—more relaxed, more confident, and one step closer to adoption.

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