FDO voorstelling @FBW - ENG

FACULTY OFFICE OF EDUCATIONAL SUPPORT @FBW

An overview of the clusters, and for each cluster, the generic email address and what you can contact them about.

Contact person for digital teaching tools

Director of education

View the education committees we support

Cluster student administration

Cluster quality assurance

View our communication channels we have

Student counselling

Cluster student counselling tutorial service

Cluster education offer

EN

NL

Study track counseling

Prospective students

Toekomstige studenten

Cluster outgoing mobility and I@Home

Projectworkers within our FDO

Students

Studenten

Teaching staff

Lesgevers

Version 09-03-2026

LANDING PAGe

DIRECTOR OF EDUCATION

The faculty education director is the head of the faculty office of educational support. The Faculty Council appoints the director of education to shape faculty education policy and serves on the Faculty Board. The director of education is responsible for the form, content, coherence, and implementation of the study programs, initiating new educational initiatives, and advising the Faculty Council on educational matters. The director of education also actively directs educational evaluations, monitors results, and takes remedial action when necessary. The director of education is a member of various faculty committees in which expertise in education is required. As a member of the Education Council, the director of education is also an essential link between the faculty and university-wide education policy.

Contact

Niko Verhoest

LANDING PAGe

CLUSTER QUALITY ASSURANCE

GAtekeeper

Supporter

The supporter focuses on content-related and process-oriented support for programmes and lecturers. The aim is to make quality assurance workable, meaningful and development-oriented. The essence of the role: the supporter helps programmes move forward — from analysis to action, from feedback to improvement.

The gatekeeper focuses on coherence, consistency and formal quality assurance within the faculty. This role forms the formal closing step of the quality assurance cycle. The essence of the role: the gatekeeper ensures that quality assurance is evidence-based, consistent and aligned with policy.

Email address: kz-fbw@ugent.be

Campus Schoonmeersen and Kortrijk

Chantal Hongenaert*Gatekeeper

Bieke Lybeer*Supporter

Evelyne de Caluwé*Supporter

LANDING PAGe

CLUSTER EDUCATION OFFER

• Coordination in the composition of the study program
• Follow up on the indication of educational assignments
• Organizing the updating of course sheets

• Planning the education offer: class schedules
• Monitoring cooperation agreements between Flemish universities

Email address: onderwijsaanbod-fbw@ugent.be

Campus Coupure

Campus Schoonmeersen and Kortrijk

Bieke Lybeer

Marlies De Clercq

LANDING PAGe

CLUSTER STUDENT COUNSELLING

• Act as a contact point for students and refer them on
• Providing individual and/or group sessions regarding general study guidance for 1st bachelor students and international students
• Giving subject-related tutoring in mathematics, chemistry, programming and physics for 1st bachelor students
• Contributing to the positioning test (cfr. starttoets)
• Giving a vacation course in chemistry, mathematics, physics
• Providing information to the study guide
• Supporting FBW students in the university-wide optional course 'Coaching & Diversity'

Email adress: studiebegeleiding.fbw@ugent.be

Make an appointment

Math

Physics

Chemistry

Janis Baeten

Marlies De Clercq

Hilde Vernieuwe

*Uforacontactperson

LANDING PAGe

CLUSTER STUDY TRACK COUNSELLING

• Advise and guide students on their study track
• Act as a contact point for students with problems and refer them to the appropriate services or organisational entities where necessary
• Act as a liaison between students and academic staff
• Provide educational communication to prospective students
• Advising on applications for recognition of foreign qualifications at the request of NARIC (National Academic Recognition Information Centre)
• Supporting programmes in drawing up admission requirements, preparatory and transition programmes, horizontal intake, transition curricula
• Monitoring educational data

Contact

Make an appointment

Campus Coupure

Campus Schoonmeersen and Kortrijk

Bieke Lybeer

Isabelle Vantornhout

LANDING PAGe

CLUSTER STUDENT ADMINISTRATION

• Administering bachelor's and master's dissertations and internships
• Administering the PhD and doctoral training programmes
• Drawing up exam schedules
• Examination office during the examination periods
• Supporting deliberations and proclamations
• Issuing diploma supplements, credit certificates, attestations and ECTS transcripts in English
• Checking the curricula of incoming Erasmus students and forwarding credit slips to coordinators abroad
• Ensuring synchronisation between faculty applications and OASIS
• Contributing to the practical organisation of information sessions

Overview mailboxes

• PhD: doctoraten.fbw@ugent.be
• Master's dissertation: masterdissertation.fbw@ugent.be
• Internship: internship.fbw@ugent.be

General email address: fsa.fbw@ugent.be

Annelies EeckhautHead of the student administration

Hilde Ghellynck*Responsible for phd's - seperate mailbox

Marijke Van Depitte

Sofie Kindt

LANDING PAGe

CLUSTER OUTGOING MOBILITY and I@Home

• Provide information to students and professors about the possibilities and procedures for outbound student mobility
• Guide students through the entire exchange process
• Screening partners
• Elaborate, optimize and communicate faculty regulations, guidelines and workflows (including in OASIS) for outgoing student mobility
• Initiating and following up on initiatives concerning Internationalisation@Home

Email address: out.fbw@ugent.be

Make an appointment

Catherine Mermans

LANDING PAGe

PROJECTWORKERS WITHIN OUR FDO

Non at this moment

reflect - guide - strengthen

What does the supporter do in practice?Support for programme processes

• Guidance in bachelor’s thesis, master’s thesis and internship processes
• Support for programme-wide courses
• Coordination and support of cross-programme educational initiatives

Coaching & quality development

• Coaching programmes and Programme Committees in strengthening their quality culture
• Support for data-informed quality improvement (interpretation of feedback, progression data, alumni surveys, etc.)
• Guidance in internal quality reviews, reflection moments and programme assessments
• Support in implementing improvement actions following quality decisions.

Networking & professional development

• Thematic (faculty-level) workshops
• Support for:
• the Network of Educational Developers (NOB)
• exchange on integrated courses
• @Home initiatives within programmes

Education and quality assurance support

• Follow up on action points from course feedback
• Follow up of teaching surveys
• Support for programme monitors and updating programme learning outcomes
• Preparing and implementing programme changes (together with other FDO members)
• Guidance for programmes undergoing remediation trajectories

MONITOR - ANALYSE - align

What does the gatekeeper do in practice?Analysis & quality monitoring

• Analysis of:
• course feedback;
• programme feedback;
• master’s dissertation survey;
• alumni survey;
• lecturer survey;
• professional field survey.
• Identifying risks and structural bottlenecks
• Monitoring coherence between programmes

Formal quality processes

• Coordination of the Quality Assurance Committee
• Preparation and follow-up of annual quality assurance meetings
• Management and quality monitoring of the faculty monitor

Alignment with policy and governance

• Preparation of faculty-level quality decisions
• Support to the faculty board in its gatekeeping role
• Alignment with university-wide quality policy

Faculty initiatives

• Support for programme mergers
• Organisation of sessions on scientific communication across different courses

Contact person for digital teaching tools

What can you contact me for?Support with the use of digital tools in your teaching:

• Ufora
• Panopto (lecture recordings)
• ANS (digital exams)
• FeedbackFruits
• H5P
• Wooclap

Questions about practical use, settings or didactic possibilities.

Janis Baeten

Guides and step-by-step manuals are available on the intranet only for lecturers.