Skills to Use in a Consultation

Skills to Use in a Consultation

Click the hotspots to see a reminder of each key skill

By combining these skills, you create a safe, supportive space where people know you are both listening and hearing them.

The Role of the Environment

• Arrange your consultation space to reduce barriers (e.g., avoid sitting behind a desk).
• Position yourself where you can maintain eye contact without distractions.
• Be mindful of your computer - use it only when necessary, and don’t let it take over the interaction.

Reflection

• Ask yourself: What is my body language saying?
• Check your tone: Is it warm and supportive?
• How do patients respond to my non-verbal cues?

Body Language

• Maintain an open posture - uncrossed arms, relaxed stance.
• Lean in slightly to show engagement.
• Use small gestures, like nodding, to encourage conversation.

Tone of voice

• The way you say something affects how it's received.
• Aim for a friendly, non-judgmental, and interested tone.
• Be mindful of your emotions - they can unconsciously affect your voice.

Facial Expression

• Keep expressions neutral yet attentive - avoid frowns or raised eyebrows that could be misinterpreted.
• Make gentle eye contact - not too intense, not too fleeting.
• Ensure your face matches your words and intent.

The Power of Silence

• Allow pauses - they give patients timeto process and respond.
• Use small verbal encouragers (“Mm-hmm,” “I see”) to show you’re engaged.
• Avoid rushing to fill silences - they can lead to important insights.