A Case Study: Remote or In-person Work_LH_6/10/25

A Case Study:

Should Suzy’s Company Adopt Remote or In-person Work Policies?

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Background

Suzy is an employee at a local tech company. During the COVID-19 pandemic, her company shifted to remote work. Now, management is deciding if employees should continue working from home or return to the office.

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The Task

Suzy’s manager has tasked her with proposing a solution for the company’s work policy, and she needs evidence to back up her recommendation.

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The Process

She starts by finding some information through a quick Google search:

• A popular business blog points out that communication and teamwork tend to suffer in remote work environments.

• In a podcast, a general manager mentions that fewer employees take sick days when allowed to work from home.

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The Process

To dig deeper, Suzy reads a few trade journals:

• One journal highlights how employees enjoy a more stable work-life balance and improved mental health when working remotely.

• However, another journal notes that some employees struggle with feelings of isolation when working from home.

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The Process

With evidence supporting both remote and in-person policies, Suzy realizes she needs to think about what’s best for her company specifically. She has seen that:

• Some employees in the company thrive working remotely.

• Others miss the energy and experience of working in the office.

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What would you do?

Based on the information given in the case study, what would you choose to do? Go to the next slide to see what Suzy did.

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The Result

Suzy decides to recommend a hybrid approach which includes the following:

• Allowing employees to work from either home or the office.

• Requiring all employees to attend an in-person meeting twice a month.

• Putting better communication practices in place, such as daily check-ins.

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