Help Center HappyOrNot - How to maximize feedback volumes

How To Maximize Your Feedback Volumes

Start

Why Real-Time Feedback Matters?

Customer-obsessed organizations reported 41% faster revenue growth, 49% faster profit growth, and 51% better customer retention than other organizations.

Forrester (2024)

Internal Comms

Why It Matters?

Action Steps

Before the Smiles, Win the Team

Internal Comms

Resources For Your Launch

Service Canvas – Plan Your Rollout & Goals

CX Program Internal Introduction Template

Even long-time customers can easily relaunch their feedback program.

🆕 Launch Email Templates for Internal Teams

Launch promotional posters

EX Program Internal Introduction Template

Placement & Surveys

Action Steps

Device Placement Tips

Survey Question Tips

The Art of Easy Feedback: Right Place, Right Question

Placement & Surveys

Resources For Placement and Surveys

Best place for the Smileys

Question sheet templates

Best-working survey questions

What makes a good survey question?

Engage & Share Results

Share Results

Why It Matters

Actionable Tactics

Talk, Listen, Repeat – and Don’t Forget to Share!

Engage & Share Results

Resources for Engagement and Sharing

Pro Tip!

If you’re using Smiley Touch or Digital, try the new customizable open text question to capture even more qualitative insights.

Standard

Customized

Get More Feedback

Share Results

Bonus!

Bonus Resources to Boost Your Program

Also these:

Head over to the HappyOrNot Academy and complete our new minicourse Driving Engagement with HappyOrNot.

• Live Sharing setup guide
• "You said - We did" poster template

Wrap-Up & Next Steps

Key Takeaways

Next Steps

• Align your team with clear internal communication
• Place devices where they’re seen and used
• Keep it continuous—engage, adjust, repeat
• Share results to prove the impact
• Leverage templates and best practices from the portal

• Talk to your CSM or Account Manager to optimize your setup
• You can also contact HON support at support@happy-or-not.com
• Try one improvement this week—start simple, but start now

Why It Matters?

• Teams engage more when they understand the purpose behind the program.

• Be open and clear: this isn’t about monitoring—it’s about improving experiences.

• How you introduce the program shapes how people respond to it—get that moment right.

How To Share Feedback:

• Posters near feedback devices
• Digital signage: Live Sharing dashboards

• Share results on your social media accounts

• Use rotating “You Said – We Did” posters with clear, simple examples

• Internal communication with employees

Action Steps:

• Kick off with a clear message: what is HappyOrNot, why now, and what’s in it for us?

• Use launch formats that fit your culture: team huddles, townhalls, short videos, All Hands

• Share visual comms: posters, intranet, emails, digital displays

• Reinforce during onboarding, weekly meetings, or leadership briefings
• Have a champion in your feedback team who is responsible for posters, maintaining the devices and more.

Device Placement Tips

• Position devices at natural pause points: exits, receptions, checkouts, staff areas--> consider privacy

• Keep signage + device clean, branded, and clearly visible

• Routinely assess and adjust low-performing locations

Why It Matters?

• Feedback should be part of the daily rhythm—not a one-off campaign
• Visibility + follow-up increases trust, participation, and response volume

• When people see action taken, they’re more likely to keep sharing

Action Steps:

• Monitor traffic flow and rotate device placement when needed
• Use tested survey questions from the HappyOrNot library
• Boost visibility with question sheets templates

• Train staff to casually invite feedback: “Let us know how we did!”

Survey Question Tips

• Keep it short, inclusive and easy to understand
• Match questions to location, time of day, or service
• Avoid yes/no wording or combining multiple questions into one
• Run with the same question for a longer period of time

“Business units with highly engaged employees achieve 23% greater profitability compared to those with less engaged teams.”

Gallup (2024)

Actionable Tactics

• Set response volume targets by day, week, or location
• Share results regularly with both customers and employees

• Recognize staff praised in open comments or actively promoting feedback