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How to be the best e-coach possible

BLCC

Created on May 12, 2025

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E-coaching & blended learning

Beyond the lesson: blended learning and e-coaching for professionals BLCC Academy Teacher Toolkit May 2025

Overview

Click on an image to go to the relevant section.

Introduction

What is your role as an e-coach

What is blended learning really

Setting up your own e-coaching plan

Templates

Final reflection

E-coaching Conversation Coach

E-coaching E-learning platform

E-coaching Drillster

What does this Toolkit cover?

Key principles of blended learning & e-coaching.

Practical tips on how to set up an e-coaching plan.

Tips on how to support (=e-coach) your trainees on specific BLCC e-learning platforms.

What is 'blended learning' (really)?

What does 'blended learning' mean?

Let's define blended learning:

Blended learning is ... ✅ a structured combination of live training + online learning ✅ an approach that works with different learning preferences ✅ a method that promotes application, interaction, and self-direction

Blended learning is not: ❌ random online/offline elements without any link between them ❌ e-learning activities in class ❌ a knowledge dump without engagement or application

What is your role as an e-coach?

You have three core roles as an e-coach

📡 Spot signalsKnow who’s struggling and who’s thriving 💬 Motivate Give meaningful nudges and feedback to each individual 🔄 Bridge learning Connect online work with your live lessons - blend the two parts well!

What to do as an e-coach?

Five top tips for effective e-coaching

✅ Start from day 1: make your role as e-coach explicit: “You’ll work independently online, but I’ll be there as your coach — checking in, helping, and guiding.” ✅ Use your voice: send a quick voice message. It adds a personal touch. ✅ Keep it regular but light: one or two touchpoints per week is often enough. ✅ Use platform insights: low activity or low scores? Ask: “I noticed you started Module 2 but didn’t finish — did anything get in the way?” ✅ Be human, not perfect: trainees connect more with authentic encouragement than formal check-ins.

Set up your own e-coaching plan

Set up an e-coaching plan

Take 5 minutes to sketch out your next e-coaching week.

Set up your e-coaching plan

Tips & tricks to make it work

Mark “e-coaching time” in your calendar (e.g., Fridays, 10:00–10:30)

Prepare a few ready-to-use message templates

Use tools like Canva (for visuals) – it is free!

Share a weekly “tip of the week” with all trainees to stay visible

Take me to Canva

Let's talk templates you can use

Smart coaching messages

💬 Effective e-coaching is short, specific, and motivating Think in 3 parts: 1. Acknowledge 💯 2. Encourage or offer help 🫶 3. Invite action or follow-up ✅

Message templates

✅ Format 1: celebrate + connect “Well done for finishing Module 3! 👏 In our next session, we’ll use some of those phrases in a role-play. Get ready!” ✅ Format 2: support + suggest “I noticed you had some trouble with the listening task. Would you like me to share a slower version of the audio?” ✅ Format 3: nudge + encourage “I haven’t seen much activity lately. Totally fine to start small — how about completing the first video in Module 1?”

Tips & tricks for coaching messages

Use friendly emojis to keep it light and approachable 😄 (but don't overdo it 🤪)

Add links to specific platform tasks if available

Reuse your best phrases: create a “go-to message” file

Don’t forget group messages: e.g., a weekly challenge, tip, or shout-out

Let's talk

Live lesson prep: ask yourself

Checklist

Do I know which online modules my trainees have completed? Can I link my live session with them to their online work? Have I given at least 1 piece of feedback this week? Have I encouraged at least 1 learner individually? Have I included 1 trainee’s real-life context in my plan?

Challenge

Pick one online activity and build it into your lesson. How will you refer to it and use it during your session?

Final reflection

Mini self-assessment Q1

On a scale of 1–5, how confident do you feel about:

1 = not confident at all ... 5 = very confident

Mini self-assessment Q2

On a scale of 1–5, how confident do you feel about:

1 = not confident at all ... 5 = very confident

Mini self-assessment Q3

On a scale of 1–5, how confident do you feel about:

1 = not confident at all ... 5 = very confident

BLCC's digital learning tools

What e-learning tools does BLCC offer?

To help our learners grow at their own pace and level, we offer a variety of digital learning tools. These e-learning platforms bring face-to-face and online coaching together, offering trainees:

flexible, on-the-go learning (e.g. on a smartphone)

personalized & adaptive content (e.g. courses, channel content)

sector- and skills-specific vocabulary (e.g. retail, finance, etc)

We currently use two platforms (with one more waiting in the wings), each with its own focus and target audience.

E-learning platform

Text button

Platform 1: CrossKnowledge (CKLS)

Focus: business communication for white collar contexts Content:

business telephoning

meetings and presentations

small talk

sector-specific vocabulary (insurance, sales, etc)
grammar content

Format: e-learning courses with interactive modules (in English, Dutch, French, German) Audience: beginner to upper intermediate learners in office-based settings

E-coaching on the e-learning platform

We have a variety of resources for you on Teams:

Key funcionality you need to master, e.g.:

your facilitation dashboard
communicating with trainees via the platform

Useful documents, e.g.:

how to use the platform on a smartphone

Best practices for blending the platform with your live lessons

Take me to these resources

Top e-coaching tips from trainer

If you missed our BLCC Academy session with trainer Daphne in May, then check out this excellent presentation, full of tips on:

how to engage your learners to make good use of the e-learning platform;
what the benefitst are to blended learning;
why your role of e-coaching is so beneficial.

Show me Daphne's presentation & top tips

Drillster

Text button

Platform 2: Drillster

Focus: low-level Dutch for blue-collar employees Content:

vocabulary in work contexts

short, repetitive drills to reinforce retention
challenges for learning key voculary and language

Format: mobile, tablet and desktop app, very user-friendly Audience: beginners, often with low literacy or digital skills Languages: Dutch available; more languages in the pipeline

E-coaching on the e-learning platform

We have a variety of resources for you on Teams:

Key funcionality you need to master, e.g.:

your facilitation dashboard
put deadlines for trainees via the platform

Useful documents, e.g.:

which content exists for the different modules

Best practices for blending the platform with your live lessons

Take me to these resources

Conversation Coach

New for 2025!

Platform 3: BLCC Conversation Coach

Focus: On-demand speaking, listening and pronunciation practice Content:

Scaffolded vocabulary, listening activities, followed by guided conversation practice with a virtual coach
Free speaking practice with a choice of virtual (AI) coaches on any topic

Format: AI chatbot for real-time spoken interactions Audience: All level trainees learning English, French, German (and Dutch) Status: Currently in pilot phase – stay tuned for more news very soon! 🤩

Before we let you go ...

Think about 1 thing you will do differently in your next lesson based on this toolkit.

Thank you!

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Transcript

E-coaching & blended learning

What does this Toolkit cover?

Let's define blended learning:

You have three core roles as an e-coach

What to do as an e-coach?

Five top tips for effective e-coaching

Set up an e-coaching plan

Set up your e-coaching plan

Tips & tricks to make it work

Smart coaching messages

Message templates

Tips & tricks for coaching messages

Let's talk

Checklist

Challenge

Mini self-assessment Q1

Mini self-assessment Q2

Mini self-assessment Q3

What e-learning tools does BLCC offer?

Platform 1: CrossKnowledge (CKLS)

E-coaching on the e-learning platform

Top e-coaching tips from trainer

Platform 2: Drillster

E-coaching on the e-learning platform

Platform 3: BLCC Conversation Coach

Before we let you go ...

Think about 1 thing you will do differently in your next lesson based on this toolkit.