created by
Inclusive Communication Playbook
For bold Leaders who dare to connect differently
by Agustín de Olarte Rainone – Intimacy Coordinator, Sex Educator & Global DEI Specialist
INTRO
Speak With Intention. Lead With Inclusion.
A playbook for Managers who want to do better, not just sound better.
WHY THIS MATTERS
You don’t create inclusive teams by tiptoeing—you do it by speaking with courage, clarity and care. Words can include. Or exclude. What you say—and don’t say—shapes culture. The era of neutral is over. This is about intentional impact. 📌 This Playbook is your toolkit to:
- Hold space across difference
- Repair when things go wrong
- Speak like the inclusive leader you say you are
MENU
created by
Language
5 Anchors
Manager Mindset
Prompts
Inclusive Phrases
Email Templates
Feedback Scripts
Commitment Cards
Unlock
Meeting Scripts
5 ANCHORS
Say less. Mean more.
5 Anchors of Inclusive Communication
Transparency over Perfection
“I don’t have the perfect words, but I want to try.”
Curiosity over Assumption
“Can I check my understanding before I respond?”
Care over Control
“What support would be most helpful right now?”
Calling In over Calling Out
“Can I offer you some feedback privately?”
Silence with Intention, Not Avoidance
“I need a pause. Let me reflect and come back."
Manager Mindset Reset
Before You Speak, Ask Yourself:
Inclusive communication isn’t just kind. It’s accountable.
Am I showing up for the person—or protecting my image?
Is my tone power-conscious or passive-aggressive?
Am I assuming or asking?
Info
INCLUSIVE PHRASES
Inclusive Phrases That Shift Culture
Swap the usual corporate filler for words that build connection.
Instead of… “Let’s circle back.” “It wasn’t intentional.” “That’s just how they are.” “Let’s be professional.”
Say This… “Can I check in again with more clarity next time?” “Impact matters more than intention—I take responsibility.” “We all shape culture—what are our standards?” “Let’s talk about how to stay respectful and real.”
Feedback Scripts
Feedback Scripts: From Awkward to Accountable
When someone crosses a line (bias, misgendering, etc.): “Hey, I wanted to pause and address what just happened. It might not have been your intention, but it landed as exclusionary. Can we talk about it?” When giving performance feedback without bias: “Here’s what I observed, how it impacts our goals, and how I’d like to support you moving forward.” When you’re not sure what to say: “I’m still learning how to talk about this in the most inclusive way. But I want you to know I’m here and willing to learn.”
MEETING Scripts
Meeting Scripts & Interruptions
Use these in real-time. Don’t freeze—frame it. “Let’s pause—I noticed someone was interrupted.” “I’d love to hear [Name] finish their thought.” “We haven’t heard from [Name]—would you like to add anything?” 🤐 Also important: “Feel free to pass. No pressure to share.”
LANGUAGE SELF-AUDIT
Language Self-Audit
Swipe Through & Reflect (interactive card stack)
Do I use gender-neutral terms (e.g. “everyone,” “folks,” “partner”)?
Do I avoid terms with racist, ableist or fatphobic origins?
Do I ask people how they want to be referred to—or assume?
🌈 Bonus Download: Inclusive Language Cheatsheet PDF (ready-to-print for offices)
download
Journaling Section
10 Self-Reflection Prompts
What’s one inclusive phrase I can practice this week?
How do I react when I receive feedback on my language?
What parts of my identity make speaking up easier—or harder?
When have I centered myself instead of the person harmed?
download
Email Templates
Email Templates for Inclusive Leadership
Even emails shape equity.
Subject: Feedback Follow-Up “Thanks again for today’s convo. I’ve been reflecting and wanted to share how I plan to move forward more inclusively…” Subject: Apology for Harm “I want to acknowledge that my words didn’t reflect my intention, and more importantly, caused harm. I take responsibility…” Subject: Rebuilding Trust “I’d love to listen more and make space for how that landed for you. Would you be open to a conversation?”
Your Turn: Commitment Cards
Your Turn: Commitment Cards
✅ Pick one behavior to practice this week
✅ Set an intention (public or private)
✅ Schedule a 10-min weekly reflection
Create my commitment card (links to embedded Google Form)
create
Prove your impact. Lead with inclusion.
Inclusive Communication Leadership Credential
¡Congratulations!
Certified to turn language into belonging.
(Company name)
Agustín de Olarte Rainone
Words that build Equity.
April, 2025
created by
¡Course Completed!
the Toolkit
Unlock the Rest of the Toolkit
🔥 Inclusive Communication is just ONE piece.
With the full Inclusive Manager Toolkit, you'll get: 🎁 🔍 Self-assessments + dashboards 🎭 Scenario roleplay cards 💬 Feedback audit tools 📚 DEI resource vault 📈 Manager check-ins & reporting templates
BUY FULL TOOLKIT
FREE SAMPLE
Speak Up, Not Over: Inclusive Language for Everyday Leadership
✨ BASICS TO REPLACE Guys → Team / Folks / Everyone Manpower → Workforce / Team Capacity Normal → Typical / Common Minority → Underrepresented Group Blind spot → Missed insight / Unseen factor 🔥 AVOID THESE “That’s crazy!” → Try: “That’s wild / intense / unexpected” “She’s so emotional” → Try: “She had a strong reaction” “They don’t fit the culture” → Try: “Let’s clarify what skills or behaviors we expect” 💡 PRO TIPS Use identity-first or person-first language based on community guidance. When in doubt, ask: “How do you prefer to be referred to?” Normalize correcting yourself out loud: “Sorry, I meant they—their pronouns are they/them.”
PDF here
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Inclusive Communication Playbook
Agustín de Olarte Rainone
Created on April 20, 2025
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Transcript
created by
Inclusive Communication Playbook
For bold Leaders who dare to connect differently
by Agustín de Olarte Rainone – Intimacy Coordinator, Sex Educator & Global DEI Specialist
INTRO
Speak With Intention. Lead With Inclusion.
A playbook for Managers who want to do better, not just sound better.
WHY THIS MATTERS
You don’t create inclusive teams by tiptoeing—you do it by speaking with courage, clarity and care. Words can include. Or exclude. What you say—and don’t say—shapes culture. The era of neutral is over. This is about intentional impact. 📌 This Playbook is your toolkit to:
MENU
created by
Language
5 Anchors
Manager Mindset
Prompts
Inclusive Phrases
Email Templates
Feedback Scripts
Commitment Cards
Unlock
Meeting Scripts
5 ANCHORS
Say less. Mean more.
5 Anchors of Inclusive Communication
Transparency over Perfection
“I don’t have the perfect words, but I want to try.”
Curiosity over Assumption
“Can I check my understanding before I respond?”
Care over Control
“What support would be most helpful right now?”
Calling In over Calling Out
“Can I offer you some feedback privately?”
Silence with Intention, Not Avoidance
“I need a pause. Let me reflect and come back."
Manager Mindset Reset
Before You Speak, Ask Yourself:
Inclusive communication isn’t just kind. It’s accountable.
Am I showing up for the person—or protecting my image?
Is my tone power-conscious or passive-aggressive?
Am I assuming or asking?
Info
INCLUSIVE PHRASES
Inclusive Phrases That Shift Culture
Swap the usual corporate filler for words that build connection.
Instead of… “Let’s circle back.” “It wasn’t intentional.” “That’s just how they are.” “Let’s be professional.”
Say This… “Can I check in again with more clarity next time?” “Impact matters more than intention—I take responsibility.” “We all shape culture—what are our standards?” “Let’s talk about how to stay respectful and real.”
Feedback Scripts
Feedback Scripts: From Awkward to Accountable
When someone crosses a line (bias, misgendering, etc.): “Hey, I wanted to pause and address what just happened. It might not have been your intention, but it landed as exclusionary. Can we talk about it?” When giving performance feedback without bias: “Here’s what I observed, how it impacts our goals, and how I’d like to support you moving forward.” When you’re not sure what to say: “I’m still learning how to talk about this in the most inclusive way. But I want you to know I’m here and willing to learn.”
MEETING Scripts
Meeting Scripts & Interruptions
Use these in real-time. Don’t freeze—frame it. “Let’s pause—I noticed someone was interrupted.” “I’d love to hear [Name] finish their thought.” “We haven’t heard from [Name]—would you like to add anything?” 🤐 Also important: “Feel free to pass. No pressure to share.”
LANGUAGE SELF-AUDIT
Language Self-Audit
Swipe Through & Reflect (interactive card stack)
Do I use gender-neutral terms (e.g. “everyone,” “folks,” “partner”)?
Do I avoid terms with racist, ableist or fatphobic origins?
Do I ask people how they want to be referred to—or assume?
🌈 Bonus Download: Inclusive Language Cheatsheet PDF (ready-to-print for offices)
download
Journaling Section
10 Self-Reflection Prompts
What’s one inclusive phrase I can practice this week?
How do I react when I receive feedback on my language?
What parts of my identity make speaking up easier—or harder?
When have I centered myself instead of the person harmed?
download
Email Templates
Email Templates for Inclusive Leadership
Even emails shape equity.
Subject: Feedback Follow-Up “Thanks again for today’s convo. I’ve been reflecting and wanted to share how I plan to move forward more inclusively…” Subject: Apology for Harm “I want to acknowledge that my words didn’t reflect my intention, and more importantly, caused harm. I take responsibility…” Subject: Rebuilding Trust “I’d love to listen more and make space for how that landed for you. Would you be open to a conversation?”
Your Turn: Commitment Cards
Your Turn: Commitment Cards
✅ Pick one behavior to practice this week
✅ Set an intention (public or private)
✅ Schedule a 10-min weekly reflection
Create my commitment card (links to embedded Google Form)
create
Prove your impact. Lead with inclusion.
Inclusive Communication Leadership Credential
¡Congratulations!
Certified to turn language into belonging.
(Company name)
Agustín de Olarte Rainone
Words that build Equity.
April, 2025
created by
¡Course Completed!
the Toolkit
Unlock the Rest of the Toolkit
🔥 Inclusive Communication is just ONE piece.
With the full Inclusive Manager Toolkit, you'll get: 🎁 🔍 Self-assessments + dashboards 🎭 Scenario roleplay cards 💬 Feedback audit tools 📚 DEI resource vault 📈 Manager check-ins & reporting templates
BUY FULL TOOLKIT
FREE SAMPLE
Speak Up, Not Over: Inclusive Language for Everyday Leadership
✨ BASICS TO REPLACE Guys → Team / Folks / Everyone Manpower → Workforce / Team Capacity Normal → Typical / Common Minority → Underrepresented Group Blind spot → Missed insight / Unseen factor 🔥 AVOID THESE “That’s crazy!” → Try: “That’s wild / intense / unexpected” “She’s so emotional” → Try: “She had a strong reaction” “They don’t fit the culture” → Try: “Let’s clarify what skills or behaviors we expect” 💡 PRO TIPS Use identity-first or person-first language based on community guidance. When in doubt, ask: “How do you prefer to be referred to?” Normalize correcting yourself out loud: “Sorry, I meant they—their pronouns are they/them.”
PDF here
Free-write space
Free-write space
Free-write space
Free-write space