Service Connect Training

Service Connect Training

Start

Select the first VIN you will be focusing on: It is recommended to start at the least recent and move your way back up the list to ensure timely communication with the guest

Go to page

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Once you have clicked on the VIN of the guest you are working on, scroll down to the bottom of the page for guest information. Click below to scroll:

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Practice your Service Connect guest contact using this email and phone number. Once you have completed your practice call clock below to scroll:

Lilah Filo

Lilahfilo799@gmail.com

1(630)842-9971

Scroll

+1(973)321-4811

Once you have contacted the guest, utilize the assignment section, select the appropriate status, and save.

This identifies the warning code that triggered the Service Connect Alert

Each Service Connect Alert is triggered by a specific warning code generated by the vehicle. The description of the alert will be visible in the MID of the guest's vehicle. Best practice is to utilize the warning breakdown sheet to explain the alert to the guest.

Example shown:

• OMRW
• Maintenance Required
• "Vehicle maintencance is required. Contact your Lexus Dealer to schedule a maintenance appointment."

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This identifies the warning code that triggered the Service Connect Alert

Each Service Connect Alert is triggered by a specific warning code generated by the vehicle. The description of the alert will be visible in the MID of the guest's vehicle. Best practice is to utilize the warning breakdown sheet to explain the alert to the guest.

Example shown:

• OMRW
• Maintenance Required
• "Vehicle maintencance is required. Contact your Lexus Dealer to schedule a maintenance appointment."

Service Connect Warning Code Breakdown