Soft skills ALE_Conflict resolution

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SoftSkills 1

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Soft skills, also known as interpersonal skills or transversal competencies, are personal qualities that allow a person to interact with others effectively and harmoniously. These skills are not linked to technical or academic knowledge, but to the way a person relates to others, communicates, and handles various situations in the work and personal environment.

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CONFLICT RESOLUTION

Leadership

QEUSTION 1

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QUESTION 2

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QUESTION 3

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QUESTION 4

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QUESTION 5

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PRACTICE

Coflict resolution in practice

SITUATION:

People Involved: Alex: A project manager at a telecommunications company. Jordan: A senior engineer on Alex's team. Taylor: An HR representative.

SITUATION:

Anna: HR Director at a telecommunications company. Alex: Team Leader managing a remote team. Jordan: Social Media Manager.

SITUATION:

Problem Encountered: Alex and Jordan have a conflict regarding the timeline for a critical project. Alex believes the project can be completed within the original deadline, while Jordan insists that due to unforeseen technical issues, the deadline needs to be extended by two weeks. The disagreement has led to tension and reduced team morale.

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The right approach? Use conflict resolution techniques such as identifying issues, distinguishing fact from fiction, and brainstorming solutions, leading to a collaborative agreement

Quiz completed!

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You interested to know more about this topic? Contact your HRBP! Happy learning.