Customer Service & Quality Control Challenge
You’ve just launched a streetwear hoodie business called Hype Threadz. Sales are starting to come in from your online shop and your local school pop-up stall. But every order comes with new challenges. Your job is to make smart decisions to protect your brand, satisfy customers, and grow your reputation. You always want to hit the mark and get a bullseye when it comes to customer service! Let's see if you can do it!
Start
First Order is LateScenario: A customer messages saying their hoodie hasn’t arrived after 5 days.
Say “It’s out of my hands” and blame the delivery service
Apologise and offer a refund or free shipping on the next order
Don’t reply—it will probably show up tomorrow
BestChoice!
Builds trust and shows professionalism.
Next question
Logo Printing ErrorScenario: You discover three hoodies have a slightly misaligned logo. They are still wearable, but not perfect.
Ship them and hope the customer doesn’t notice
Reprint the hoodies, even if it cuts into your profit
Offer a discount and explain the mistake
BestChoice!
Reinforces commitment to quality and customer satisfaction.
Next question
Regular CustomerScenario: One customer has bought from you three times in a month.
Send them a surprise free gift with their next order
Share their photo on your brand’s social media
Do nothing—loyalty is nice, but not essential
BestChoice!
Acts as a loyalty incentive and builds deeper brand relationships.
Next question
Social Media ComplaintScenario: A customer posts publicly that their hoodie shrunk in the wash.
Delete the comment from your page
Send them a private message asking them to remove the post
Reply politely and offer a solution publicly
BestChoice!
Public transparency shows accountability and builds credibility.
Next question
Measuring ServiceScenario: You want to set a customer service goal for the next 3 months.
Track total sales revenue
Track the number of 5-star reviews
Track your Instagram likes
BestChoice!
Public transparency shows accountability and builds credibility.
Next
End of challenge! You should have customer service waxed now!
Oh no!
Try again
