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Due Date Change
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Created on March 25, 2025
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01 How to Change a Due Date
Due Date Change
Flex Loan
- Pull up the Customer Summary.
- From the Multipay tab, hover over the + (bottom right corner).
- Click the puzzle piece option.
- The Extend Due Date window will appear.
- From the Pick Statement drop down menu, select the payment due date for the statement you wish to extend.
- From the Extend To drop down menu, select the date you would like to extend to.
- Click Extend.
- A toast message will display confirming the due date has been extended.
- Determine if a manual payment will be needed by the customer.
- Changing a due date requires the Unusual Payment Withdrawal Notice to be sent to the customer.
- See: "Automatic Payment Changes" to determine if a manual payment will be needed by the customer.
- Offer Self Help to the customer.
Click Here for a step-by-step video tutorial.
The Extend Due Date window will appear.
Reminder!
Flex loan customers can extend their due date up to five (5) days. The due date change is 5 calendar days, not 5 business days.
Click the puzzle piece option.
From the Extend To drop down menu, select the date you would like to extend to
What should I learn from this Article ?
This article provides information on due date extensions for flex loans. Flex loan customers can extend their due date up to five (5) days. The due date change is 5 calendar days, not 5 business days. The due date can be extended as long as the flex loan is not paid and there is no pending payment (ACH).
From the Multipay tab, hover over the + (bottom right corner).
Self Help
Anytime we make a change for a customer that can be made on-line we want to give them self help. This helps make customers aware of our website and how to make changes so they can avoid calling if that's something they prefer. This also helps Net Pay Advance Inc. drive down call volume so we can assist more customers. Example Scripting: "While I am changing your due date, I wanted to let you know due date changes can also be made online. To make this change just go to netpayadvance.com, sign in as a returning customer, click "Extend Due Date' and follow the prompts from there. Please remember all due date changes must be made prior to your due date."