C30 Matrix

Click on any C30 element to learn more about the individual course

C12 Equality, Diversity

• What do we mean by “Equality”, “Diversity”, and “Inclusion”?
• Benefits of EDI
• What are Prejudice and Discrimination?
• The Legal Requirements of EDI
• Consequences of Non-Compliance with EDI
• Neurodiversity in the Workplace
• Unconscious Bias
• Women in Leadership
• Imposter Syndrome
• ADHD in the workplace

C19 Collaboration and Sharing Best Practice

• Why Collaborate?
• Ensuring Effective Collaboration
• Barriers to Cooperation
• Inter-Organisational Collaboration
• Cost-Benefit Analyses
• Identifying and Sharing Best Practice

C17 HR and Recruitment

• Reasons for Recruitment
• Recruitment Options
• The Recruitment Process
• Fairness and Equal Opportunities
• The Employee Life Cycle
• Conducting Virtual Interviews
• Absence Management
• Introduction to Managing People and the Employee Lifecycle
• Managing Conflict and Difficult Conversations
• Handling Investigations
• Dealing with Disciplinary Issues
• Dealing with a Grievance

C26 Organisational Performance

• Management Reports
• Managing Workplace Data
• Data Protection
• Technology in Data Management
• KPIs

C6 Leadership

• Introduction to Leadership
• Leadership: Characteristics or Contributions?
• Leadership vs. Management
• Task or People
• Kurt Lewin: Three Leadership Styles
• Transformational Leadership
• Transactional Leadership
• Leadership Theory and Models
• Leadership Behaviours
• Start with “why?”
• The Managerial Grid
• Seven Levels of Leadership Consciousness
• The Leadership Continuum
• Situational Leadership
• 3D Leadership Model
• Action-Centred Leadership

• Likert’s Management Systems
• Leadership Values
• Authentic Leadership
• Values-Driven Leadership
• ABCD Trust Model
• Communicating Vision

C18 Customer, Partner and Stakeholder Management

• Core Skills
• Managing Relationships with Customers
• Stakeholder Relationships
• Stakeholder Analysis and Mapping
• Partnership management
• Creating an Environment of Trust and Respect

C8 Motivation

• Motivational Theories and Models
• Two Factor Theory
• Hierarchy of Needs
• Expectancy Theory
• Theory X and Theory Y
• Achievement Motivation
• Improving Performance through Motivation
• Transactional and Transformational Leadership
• Argyris’ Theory of Management

C16 Delegation and Empowerment

• What is Delegation?
• Delegative Management and Leadership Styles
• Planning your Delegation
• Effective Delegation

C7 Leading Teams

• Different Types of Team
• Four Stages of Group Development
• Cog’s Ladder
• Leading High-Performance Teams
• Leading Matrix Teams
• Team Dynamics
• Leading Remote Teams
• Five Dysfunctions of a Team
• Remote Working, Performance and Wellbeing
• The PAEI Model

C22 Strategy and Innovation

• What is Strategic Leadership?
• Design Thinking
• The Viable System Model
• Law of Requisite Variety
• Creating a Mission Statement
• OODA Loop
• Resource-Based View
• Internal Alignment
• Analysing Strategic Direction
• Generic (Competitive) Strategies
• 5Ps of Strategy
• Deliberate and Emergent Strategies
• Horizon Scanning

• Four Generic Approaches to Strategy
• Strategic Leadership Roles – Kets de Vries
• Strategic Leadership Roles
• Three Levels of Strategy
• The Golden Thread
• The Shamrock Organisation

C27 Finance

• Introduction to Budgets
• Introduction to Financial Policy
• Financial Governance and Compliance
• Building a Corporate Budget
• Setting Bonuses
• Managing a Budget
• Budget Variance
• Budget Reporting
• Introduction to Financial Forecasting
• Forecasting Challenges
• Financial Forecasting Techniques
• Financial Economics
• Technology and the Transformation of Finance

C21 Communication

• Interpersonal Skills
• What is Communication?
• Verbal vs. Non-Verbal Communication
• Body Language
• Barriers to Communication
• Remote Communication
• Synchronous and Asynchronous Communication
• Giving Feedback
• BOOST Feedback Model
• Building Rapport
• Questioning Skills
• Forms of Communication
• Communication and Organisational Culture
• Cross-Organisational Communication

• Evaluating Communication Techniques
• Leading Effective Meetings
• Delivering Presentations
• Listening Skills
• Four Levels of Listening
• Constructive Conversations
• Honest Debates and Logical Fallacies

C20 Conflict, negotiation and influencing

• Managing Conflict in the Workplace
• Interest-Based Relational Approach
• Conflict Mode Instrument
• Negotiation in the Workplace
• How to Influence Others
• Effective Networking
• Introduction to Nudge Theory

C25 Change Management

• What is Change Management?
• Initiating Change
• Barriers to Change
• Tools for Initiating Change
• Change Management Models
• Diamond Model
• The Change Curve
• 8-Step Change Model
• The Change Curve
• Monitoring and Assessing Change
• The Change Equation
• Change Agents

• Adaptation-Innovation Theory
• The Change Kaleidoscope
• Organisational Context and Adaptations
• Planning, Implementing and Evaluating
• Handling Negative Impacts

C24 Business Development

• Introduction to Continuous Improvement
• Kaizen
• Lean Production
• Organisational SWOT Analysis
• PESTLE
• Business Development Tools
• Root Cause Analysis

C28 Problem-Solving and Decision Making

• Identifying and Defining Problems
• Data in Problem-Solving
• Data Collection
• Qualitative Research
• Quantitative Research
• Brainstorming and Solution Generation
• The FOCUS Model
• Design Thinking
• 8D Problem-Solving
• De Bono’s Six Thinking Hats
• Planning and Implementing Decisions
• Decision-Making Techniques
• Communicating Decisions to Stakeholders
• Ethics in Decision-Making
• Monitoring and Reviewing Decisions

C13 High Performing Teams

• Tuckman: Forming-Storming-Norming-Performing
• What is a High-Performance Team?
• Setting Effective Team Objectives
• Upskilling Team Members
• Appraisals and Team Performance
• Collaboration and Cooperation
• Knowledge Sharing as a Development Tool

C10 Organisational Culture

• Introduction to Organisational Culture
• Types of Organisational Culture
• The Cultural Web
• Factors that Impact Organisational Culture
• Cultural Dimensions
• Project GLOBE

C5 Personal Development

• SMART Goals
• Keeping a CPD Log
• Time Management and Personal Development
• Developing Yourself
• Academic Reading
• Punctuation and Grammar
• Academic Referencing
• Writing Assignments
• Critical Thinking
• Consolidating Key Principles
• Effective Note-Taking
• Peer Review
• Improving Written Language
• Academic Writing Styles
• Developing a Growth Mindset

• Reasons for Personal Development
• Personal and Professional Development
• Plan-Do-Check-Act
• Wheel of Change
• Key Stages in Personal Development
• Four Competencies of Leadership
• Personal SWOT Analysis
• Level 5 Leadership – Collins
• Personal Development Methods
• Leadership Development Opportunities
• Integrated Competency Model
• Career Anchors – Schein
• 70:20:10 Model
• Components of a PDP
• Building a PDP

C4 Planning workload, time management and prioritisation

• Planning Workload
• Covey’s Planning Matrix
• Time Management and Prioritisation
• Managing your Study Time
• Psychological Flow in the Professional Environment
• Timeboxing

C9 Coaching and Mentoring

• Introduction to Coaching
• Barriers in Coaching
• Coaching Challenges
• Benefits of Coaching
• Coaching Models
• GROW Model
• Six Categories of Intervention
• CLEAR Model
• OSCAR Model
• STEPPPA Model
• ACHIEVE Model
• The Coaching Cone
• Coaching Skills
• Improving performance through coaching

• Coaching Style of Management
• The Coaching Spectrum
• The Coaching Mindset
• Working with Stakeholders
• Coaching Contracts and Agreements
• Paperwork and Note-Taking
• Introduction to Mentoring
• Benefits of Mentoring
• Clutterbuck’s Model

C14 Managing Multiple Teams

• Different Types of Team
• Challenges of Multi-Team Management
• Strategies for Multi-Team Management
• Using Technology to Manage Multiple Teams
• Monitoring the Progress of Multiple Teams

C29 Project Management

• Introduction to Projects
• Project Roles and Responsibilities
• Project Set-Up Documentation
• Project Risk
• Project Life Cycle
• Project Governance
• RACI Analysis
• Work Breakdown Structures
• Preparing Project Budgets
• Monitoring and Managing Projects
• Dependency Matrices and Workflow Diagrams
• Cost-Benefit Analyses
• ‘Plan on a Page’
• Evaluating Project Success
• Project Evaluation and Review Technique

C15 Performance and Talent Management

• Performance Management Techniques
• Identifying and Addressing Underperformance
• Identifying and Managing Talent
• Talent Management and Objectives

C23 Operational Management

• Core Principles of Operational Management
• Policies and Procedures in Operational Planning
• Operational Plans – Key Components
• GANTT Charts
• 7S
• Operational Contingency Planning
• Introduction to Organisational Governance
• Sales, Marketing and Operational Plans
• Operational Planning, Strategy and Objectives

C11 Organisational Governance

• Introduction to Organisational Governance
• Corporate Social Responsibility
• Governance and the Board of Directors
• Introduction to Enterprise Risk Management
• Leading Through Crises
• Creating a Crisis Management Plan

C3: Learning and behaviour styles

• Learning Theories and Styles
• VARK Learning Styles
• Honey and Mumford’s Learning Styles
• Gardner’s Multiple Intelligences
• Kolb’s Experiential Learning Theory
• Conscious Competence
• Bloom’s Taxonomy
• Johns’ Reflective Learning Cycle
• Behaviour Styles

C2: Emotional intelligence

• What is Emotional Intelligence?
• Theories of Emotional and Social Intelligence
• Emotional Leadership Styles – Goleman
• The Chimp Paradox

C1: Self awareness and impact

• What is Self-Awareness?
• Getting Feedback
• Johari Window
• Skills Leaders Need at Every Level
• Personal SWOT Analysis
• The DiSC Model
• Reflective Practice
• Wheel of Life
• Four Competencies of Leadership
• Tools for Self-Reflection
• Using Self-Reflection to Improve Performance
• Personal Brand Management
• Atomic Habits – James Clear