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Episode 16, End of episode quiz
Elin Jarman
Created on March 21, 2025
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Transcript
End of episode quiz
TRIVIAL
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QUIZ
QUESTION 1/4
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Conducting market research is NOT a part of quality control. Quality control focuses on checking and maintaining the quality of products during production, not on understanding customer preferences.
Explanation
Question 1/4
QUESTION 2/4
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The purpose of a loyalty scheme is to encourage repeat purchases from customers. It rewards customers for coming back, which helps the business keep them and grow sales.
Explanation
QUESTION 2/4
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QUESTION 3/4
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False. After-sales service helps build trust and keeps customers satisfied, making them more likely to return and recommend the business.
Explanation
QUESTION 3/4
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QUESTION 4/4
The percentage of customers who join and remain active in the loyalty scheme is a good Key Performance Indicator (KPI) for customer service. It shows how well the business is keeping customers engaged and satisfied.