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Episode 16, End of episode quiz

Elin Jarman

Created on March 21, 2025

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Transcript

QUIZ

TRIVIAL

End of episode quiz

start

QUESTION 1/4

Question 1/4

Explanation

Conducting market research is NOT a part of quality control. Quality control focuses on checking and maintaining the quality of products during production, not on understanding customer preferences.

Next Question

QUESTION 2/4

QUESTION 2/4

Explanation

The purpose of a loyalty scheme is to encourage repeat purchases from customers. It rewards customers for coming back, which helps the business keep them and grow sales.

Next Question

QUESTION 3/4

Next Question

QUESTION 3/4

Explanation

False. After-sales service helps build trust and keeps customers satisfied, making them more likely to return and recommend the business.

Next Question

QUESTION 4/4

Next Question

QUESTION 4/4

Explanation

The percentage of customers who join and remain active in the loyalty scheme is a good Key Performance Indicator (KPI) for customer service. It shows how well the business is keeping customers engaged and satisfied.

End of the quiz!