Atención telefónica

Atención telefónica

5 reglas para una comunicación telefónica eficaz

• 1) Sonríe. ...
• 2) No dejes que te pille desprevenido. ...
• 3) El momento adecuado para responder y la importancia de la claridad. ...
• 4) Evita el ruido de fondo. ...
• 5) ¡La conclusión es importante!

Reacción inmediata. Es muy importante responder la llamada inmediatamente y no dejar que el teléfono suene más de tres veces.

• Presentación y saludo. ...
• Tono de voz. ...
• Concisión. ...
• Paciencia. ...
• Ficha de producto. ...
• Guía operativa. ...
• Transferencia de llamada.

8 consejos para mejorar tu atención al cliente por teléfono

• 1) Reduce el tiempo de espera. ...
• 2) Practica la escucha activa. ...
• 3) Llámales por su nombre. ...
• 4) Refleja su tono. ...
• 5) Ten una pequeña charla informal. ...
• 6) Ten paciencia. ...
• 7) Utiliza lenguaje positivo. ...
• 8) Mantén un tono amable y coherente.

Mayra Castillo, Israa Assoum.

According to a recent study, nearly 70% of professionals consider mastering at least a second language essential to advance in their careers within the globalized work environment.Playing can be very serious, so here's a challenge to discover how much you know about languages. Answer the questions correctly to get the numbers and complete the password to receive your reward.

Order

Build and understandbasic structures

Start >

1/4

Orderthe words

Use

sentence.

to

Use

great

put

this

sentence.

space

Solution

2/4

Orderthe words

Find

phrase.

words

Find

and

the

form

the

phrase.

correct

Solution

3/4

Orderthe words

Animate

level.

take it

Animate

to the

your

content

next

level.

and

Solution

4/4

Orderthe words

Interactivity

allies.

can

Interactivity

your

and

be

best

allies.

animation

Solution

First numberfor the key

Connect

Connect words and concepts to build meanings

Start >

1/4

Connectthe words

Word

Word

Word

Word

Word

Word

Word

Word

Solution

2/4

Connectthe words

Word

Word

Word

Word

Solution

3/4

Connectthe words

We are able to understand images

Word

We tell thousands and thousands of stories

Word

We don't like to bore or be repetitive

Word

We learn collaboratively

Word

Solution

4/4

Connectthe words

Word

We are able to understand images

Word

Word

We tell thousands and thousands of stories

Word

Solution

First numberfor the key

Second numberfor the key

integrate

Vocabulary and grammarin practical contexts

Start >

1/4

Integratethe words

interactive

By using _________ resources, you will be able to distribute information at different levels. Additionally, interactivity allows the audience to assimilate the ideas you want to convey intuitively and effortlessly.

Interactive ✓

Animation

Creativity

Concept

Continue >

2/4

Integratethe words

animation

Use interactivity and _________. They are your best allies to make the content engaging.

Creativity

Fun

Animation ✓

Automotive

Continue >

3/4

Integratethe words

visuals

We are _______ beings, capable of understanding images from millions of years ago, even from other cultures. Therefore, highlighting data and using images in your whitepaper is essential.

Appearance

Fun

Design

Visuals ✓

Continue >

4/4

Integrate thewords

multimedia

The __________ content is essential in a presentation, to leave everyone amazed. Additionally, this way you will synthesize the content and keep your audience entertained.

Multimedia ✓

WOW Effect

Creativity

Magic

Continue >

First numberfor the key

Second numberfor the key

Third numberfor the key

explore

Vocabulary and grammarin practical contexts

Start >

1/4

Explorethe words

2/4

Explorethe words

3/4

Explore the words

4/4

Explorethe words

First numberfor the key

Second numberfor the key

Third numberfor the key

Fourth numberfor the key

Enter the password >

What's the key?

2732

Remember to practice regularly to continue strengthening your language skills.

1 & 4

2 & 3

Continue >

Remember to practice regularly to continue strengthening your language skills.

this

to

space

put

great

Continue >

Remember to practice regularly to continue strengthening your language skills.

the

words

correct

form

and

the

Continue >

Remember to practice regularly to continue strengthening your language skills.

and

can

animation

your

be

best

Continue >

Remember to practice regularly to continue strengthening your language skills.

your

and

content

to the

take it

next

Continue >

Remember to practice regularly to continue strengthening your language skills.

Continue >

Remember to practice regularly to continue strengthening your language skills.

Continue >

Remember to practice regularly to continue strengthening your language skills.

Continue >