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FILL IN THE BLANKS
Colin Hume
Created on March 19, 2025
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Transcript
FILL IN THE BLANKS
four times
five times
three times
Loyal customers are more likely to purchase again and more
five times
five times
three times
four times
four times
likely to refer a friend
FILL IN THE BLANKS
eight
sixteen
Customers tell an average of people about a negative experience
sixteen
twenty-four
reduce prices
offer incentives
seek feedback
77% of consumers view brands more favourably if they
seek feedback
complain
switch brands
The top reason customer is if they feel unappreciated
buy less
switch brands
FILL IN THE BLANKS
6%
4%
2%
A increase in customer retention is the sames as cutting costs by 10%
2%
social media
customer service
96% of customers say is important in their loyalty to a brand
customer service
lower prices
eight
under-resourced
less profitable
more profitable