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FILL IN THE BLANKS
Colin Hume
Created on March 19, 2025
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Transcript
FILL IN THE BLANKS
likely to refer a friend
three times
five times
four times
five times
four times
three times
five times
four times
Loyal customers are more likely to purchase again and more
FILL IN THE BLANKS
sixteen
seek feedback
switch brands
eight
sixteen
twenty-four
Customers tell an average of people about a negative experience
seek feedback
offer incentives
reduce prices
77% of consumers view brands more favourably if they
complain
buy less
switch brands
The top reason customer is if they feel unappreciated
more profitable
more profitable
less profitable
under-resourced
Customer-centric companies are 60%
FILL IN THE BLANKS
2%
customer service
eight
2%
4%
6%
A increase in customer retention is the sames as cutting costs by 10%
social media
lower prices
customer service