DRAFT AMARIS full version

PROCESS

OFFER CONTENT

FAQ

DISCOVER/LAUNCH

Qualification and Validation Execution by 3rd party

Offer content

Sales Process Overview

PROCESS

Project SCOPE

SCOPE of AMARIS execution

Click on each item to discover

Support / Complaint Handling Process

Documentation

Covered Countries

Ranges

Support documentation

Service Capacity Planning

Who to contact

1000 clients across the world

International Presence60+ COUNTRIES

Swiss Company created in 2007

Discover AMARIS

7600 people

Asia Plate Managercthevelin@amaris.com

Chloé THEVELIN

Brazil Senior Manageratulasne@amaris.com

Antoine TULASNE

Brazil Managergedel@amaris.com +55 (11) 95022-1981

Geoffrey EDEL

Mexico Manager cksalou@amaris.com

Kenny SALOU

Countries are covered by Wave 1?

Start-up Time

~2-3 weeks

Configuration

COUNTRIES

Wave 1

Be part of the wave 1 Launch the Local G2M

Identify for the first deployment local people to support - if necessary, the subcontractor

Set up supplier locally - Everything is already contractualized at the global level - no need to create a local contract

Open locally dedicated SAP references. If applicable, activate automatic process to order

Enroll Sales and Marketing team / hotline... Be aware of this new offer Read about the "3rd Party execution" Service Package

Service Capacity Planning

Who

SAP ref.

SUPPLIER

Fivefirst steps

Training

Project

Mexico Manager cksalou@amaris.com

Kenny SALOU

Brazil Senior Manageratulasne@amaris.com

Antoine TULASNE

AMARIS key contacts

olivier.reins@amaris.com

Local contacts

Delivery Manager, International

Olivier REINS

Who

Asia Plate Managercthevelin@amaris.com

Chloé THEVELIN

Brazil Managergedel@amaris.com +55 (11) 95022-1981

Geoffrey EDEL

Life Science France Managereric.voyron@amaris.com

Eric VOYRON

Offer content

Sales Process Overview

Process for Launch

Click on each item to discover

Support / Complaint Handling Process

Documentation

Discover AMARIS

Covered Countries

Support documentation

Service Capacity Planning

Ranges which are already available

ranges for which amaris is not already trained

SCANRDI

VITEK MS LEGACY

VITEL MS PRIME

VITEK 2 COMPACT

BIOFIRE FILMARRAY

ENDONEXT

ACCELLIX

BACT/ALERT VIRTUO

with/without Myla/CODEX

VITEK 2 COMPACT PRO

BACT/ALERT 3D

SCOPE: Ranges

Execution on siteManagement of deviations

Travel expenses

Reagents

For BTA ranges;Thermal Mapping

Strategy / Kick off Definition with customer

Protocols and Documentation

Potential Customization

Method Suitability TEsting: for 1 customer Product

QUALIFication: For 1 equipment

OUT

IN

Outsourced Qualification / Validation standard offer ?

PRICING GUIDELINES

INVOICE

PAY

COMPLETE

EXECUTE

ORDER

BUY

QUOTE

COST

SCOPE

PROMOTE

Sales Process

Commercial relationship remains between bioMérieux & customer. The end-to-end process is managed locally by bioMérieux sub, with the support of global if necessary.

COMPLAINTS HANDLING PROCESS

Supplier Creation

Marketing Brochure

Creation of Work Order

Statement of work

Scoping

Pricing Book

??

Certificate of Completion

END

START

Support Documentation

FAQ

GCS PORTAL

A F.A.Q online is available on

Custom offer

Standard offer

Business & Pricing Guidelines

If the customer wants customisation,Subcontrator (AMARIS) quotes bioMérieux sub for the project.

Standard price if no customisationRefer to Pricing Book

Lucila Sabeckis Global application specialist for GENE-UP®. Dedicated to XPRO™ assays, non-beverage markets (e.g., nutraceuticals, animal protein, cannabis). lucila.sabeckis@biomerieux.com

bioMérieux purchases a Qualification / Validation service execution from AMARIS

Customer purchases a validation service package from biomérieux

Customer

AMARIS

biomérieux

QUOTE

bioMérieux sub quotes customer for the project

Contact the GCS Portal Administrator to update the list of products available in the portal.

The GCS Portal administrator needs to add your new product in the existing list of products so that communications concerning this product are well categorized.

HOW

WHAT

PAY

Partner invoices bioMérieux sub

bioMérieux sub sends Purchase Order (PO) to partner (EPROC)

Eproc will be used to launch the project. An automatic process in SAP is being set up: the purchase order will automatically send an email to the supplier - in this case AMARIS. It's a solution that avoids manual eproc processing and links purchase and sale without constraint.

BUY

Customer signs the quote.

INVOICE

bioMérieux sub (local) INVOICES Customer

COMPLETE

Before leaving customer site, a certificate of completion is signed by customer. The WO must be closed as when a bioMérieux FAS execute Qualification/Validation.

The template document is available here

PROMOTE

Account manager promotes the offer during solution selling

Documentation

Our partners can provide the service in a matter of weeks= No delay in getting the system up and running

Turnkey solution to the customer

Differentiating factor from the competition

Create a WO for AMARIS

TESTS EXECUTION

ON-SITE:

• Knowledge transfer and qualification strategy
• Take protocols ownership

• Preparation & submission of protocol to customer for review
• Incorporation of comments or additional tests

2. GUIDANCE

1. PROPOSAL

Remote steps:

PREREQUISITES

EXECUTION

1. Knowledge transfer and qualification strategy 2. Take protocols ownership

• Management of activities
• Execution of IQ/OQ/PQ tests and/or MV/MST
• Documentation and resolution of deviations arising during protocol executions

Brief description

Subcontractor plans & executes the project

CUSTOMER

SCOPE

Local (global) FAS organizes call for scoping and scheduling with customer and Subcontrator (AMARIS):3 parties kickoff meeting.