RENTAL EXP QDEMO Q1-25

Rental Experience Tribe

Q1 2025 Demo

Rental Trip

Rental Trip

Rental Trip

Rental Trip

Rental Trip

Rental Trip

Rental Trip ALC Fix the basics & Compliance

AENA Reporting Enhancements: - Monthly and yearly report generated in half the time - Removed harcoded fee - Updated fees on several concepts

Key Accomplishments - Q1 2025

Error Email Management Improvements: - Improved email error management for Hospedajes. - Reduced email volume: One email per station every 2 hours for Hospedajes & Cargos errors. Benefits: Saves server capacity & Improves operation time.

Security Enhancements: - Addressed incidents related Security limitation to SA user. Reviewing each report individually

Rental Trip ALC Document changes

Portugal Service Updates: - Updated the Portugal Road Assistance phone number on RA & KNG

Document and Branding Updates: - Updated the check-out document to correct spelling mistakes and incorporate new branding. - - Settlement email branding was updated and non-links were removed.

Update station map - To show the new office map after the AENA tender

Rental Trip ALC

We`ve been working on paperless solutions...

Go digital and paperless for both brands by year-end!

Prepare MVP of Digital Rental Agreement for Europcar during Q2

Sign On Device rollout for Goldcar stations soon

Prepare my rental

Prepare my rental

Prepare my rental

Prepare my rental

Prepare my rental

Prepare my rental

Prepare my rental

Prepare my rental

Prepare my rental

Europcar Online check-in Customized flow on pickup country

Request the “right” documents for OLCI depending on pick up country and issuing country of documents We have implemented rules for two scenarios:​ - Only driving license requested​ - Acceptance of national ID or not

Europcar Online check-in Customized flow on pickup country

Request the “right” documents for OLCI depending on pick up country and issuing country of documents Scenario: - Acceptance of national ID or not

Europcar Online check-in Metrics

65%

60%

20%

We have defined 3 key KPIs to monitor each with a set target:- OLCI Success Rate - OLCI Completion rate (CVR rate from Customers Started to Validated) - Ratio of pickups with OLCI successfully validated (Bookings with a successful OLCI / Total bookings (not cancelled))

Success Rate target

CVR from Started to validated target

Ratio of pickups with OLCI successfully validated target

66%

62%

5%

February 25

February 25

February 25

Cargos

Extracted from the documents using Onfido: - Birth date - Birth city - Licence Issue country - Licence Issue city (authority) - Passport Issue Country - Passport Issue City (authority)

In order to provide customer information to the legal authority in Italy for Cargos, the OLCI flow needs to have the proper information requested or extracted from documents based on the pickup country

Requested from the client via the form of the Contact details page: - Address City - Birth country

Rental Ops

Rental Ops

Rental Ops (GWY)

Rental Ops

Rental Ops

Rental Ops

The Customer's email is now displayed on the Rental Agreement!

Launched in Q1 2025 worldwide

Customer email on Rental Agreement

After

Before

Where's my email?

Thank you

for your attention