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Tech Tuesday - March 2025

Training Team

Created on March 14, 2025

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Transcript

Tech Tuesday - Software Updates

Audio Transcript: Welcome to Tech Tuesday for March 2025. We’ll be going over some key updates that will be launching at the end of this month. In this training we'll review updates in the Genesys interface, updates to The Hotline website, and we will highlight some recent updates to the Advocate Dashboard.

Genesys Interface

01

Hotline website

02

Advocate dashboard v2.4

03

Tip: Try Full-Screen mode for best training experience!

Begin Intro

Next

Tech Tuesday

Click on the "+" buttons to learn about the updates.

Genesys Interface

01

Updated interaction interface and multi-panel layout options.

Hotline website

02

Advocate dashboard v2.4

03

Digital Advocates

Genesys

Walkthrough

Video (with captions)

Return to this tab after video.

Next

Phone Advocates

Genesys

Walkthrough

Video Link

Return to this tab after video.

Next

Phone Advocates

Genesys

Walkthrough

Video Link

Return to this tab after video.

Next

Important Details

Genesys

Video #2 - Enable Features

Video #1 - Genesys Notes

Return to this tab after videos.

Next

Tech Tuesday

Click on the "+" buttons to learn about the updates.

Genesys Interface

01

Updated interaction interface and multi-panel layout options.

Hotline website

02

New menu navigation updates

Advocate dashboard v2.4

03

Continue

Hotline Website

Walkthrough

Video Link

Return to this tab after video.

Next

Tech Tuesday

Click on the "+" buttons to learn about the updates.

Genesys Interface

01

Updated interaction interface and multi-panel layout options.

Hotline website

02

New menu navigation and sub-menu reorganization.

Advocate dashboard v2.4

03

Contrast interface options, practice interactions and more.

Advocate Dashboard V2.4

Walkthrough

High Overview Video

Return to this tab after video.

Final Review

Mandatory

Feedback Survey

Submit the survey to confirm completion of this training:

1-minute Survey

All Done!

You did it!

Thank you for your completing this training.

Hotline Website

March 2025

Key Updates:

  • Toolbar consolidation
  • Menu reorganization
  • Submenu navigation

Continue

Genesys Updates by Service

Interface Updates
  • Multi Contextual panel
  • Resize and customize panels and toolbar
  • Expand/Collapse
  • Enable and Disable Features

Interface Updates
  • Multi Contextual panel
  • Resize and customize panels and toolbar
  • Interaction call function button updates

Digital Advocates

PhoneAdvocates

Key Updates

Key Updates

Digital Advocate Walkthrough

Phone Advocate Walkthrough

Hotline Website

March 2025

Key Updates:

  • Toolbar consolidation
  • Menu reorganization
  • Submenu navigation

Continue

Dashboard V2.4

High Overview

Key New Features:

  • Practice Interaction Button
  • Autocomplete directory search fields
  • High contrast themes

Link to Release Notes with all fixes and features!

Continue