Employee Playbook

What you need to know to become astarting player!

PLAYBOOK

2025

EMPLOYEE

For more in depth information, please refer to the Manual Binder in the dugout.

Facility HoursFacility PoliciesThe ProgramsEmergency & Incident Management

EmployeesStaff Development & AccountabilityPerformance Management

About UsWhy Work For UsNew Employee OnboardingGeneral Policies & Procedures for

Welcome to Team Rec!

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TS

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GO HERD!

possible.

our members deserve. I look forward to growing with you and assisting in any way

As you embark on your campus recreation career, I encourageyou to absorb all the knowledge our department has to offer,form life-long friendships, and show up every day with an attitudeof excellence. This is what you owe to your teammates and what

participants is invaluable.

Over our 16 years of operation at the Marshall Recreation Center,we have celebrated countless success stories from our members,including weight loss journeys, lifestyle changes, and overallbetter health. Each of these stories reflects the important workyou do every day. Whether you’re greeting our morning crew witha smile, teaching someone to swim, or officiating a championshipgame, the impact you have on our visitors and program

development.

I am thrilled to welcome you to TEAM REC and to the best job oncampus! Our professional and graduate staff are dedicated toyour success and the success of our entire department. We hopeyou immerse yourself in our culture of excellence, and we lookforward to being part of your student and professional

Director of Campus RecreationMarshall University

Michele Muth

TEAM REC!

WELCOME TO

together to achieve our purpose.

We are committed to fostering relationships, supportive of one another and work

We Value Teamwork

We are passionate, invested, and excited to serve others in a positive way.

We Value Enthusiasm

We are focused on equal opportunity and celebrate differences within our community.

We Value Inclusion

creativity.

We are devoted to the development of our staff and encourage ownership and inspire

We Value Empowerment

We are a culture centered on honesty, trust, respect, and accountability.

We Value Integrity

destination for healthy lifestyles. Our values should inspire the work you do here because

evelopment.

At Marshall Recreation our mission is to promote health and wellbeing by providing a cleanand safe environment, innovative programs, and opportunities for student dOur vision is to have a lifelong impact on the Marshall community by serving as a

ABOUT US

TEAM

well-deserved recognition.Learn More about employee benefits, upcoming events, and resources by visiting our website.https://www.marshall.edu/campusrec/current-employees/

RecognitionWe host events like Spirit Week, a fun-filled week featuring activities, food, andopportunities to connect with your coworkers. At the end of each semester, we cometogether for banquets to celebrate achievements, reflect on our success, and enjoy some

balance work and school.

lexible

never goes unnoticed.Compensation and PerksOur positions are competitively paid, and you’ll have opportunities for promotions thatcome with increased responsibility and pay. Additionally, our employees enjoy fscheduling that works around your classes and personal commitments, making it easier to

All-Star Team Recognition

last a lifetime.Leadership OpportunitiesMany of our employees are promoted to supervisory or managerial roles, gaining valuableexperience in managing teams, planning events, and overseeing operations. You’ll alsohave the opportunity to participate in the Student Rec Leadership Council or Safety Team,where you can influence decisions and contribute to the success of our programs.We celebrate excellence through our All-Star Team awards. This recognition highlightsteam members who go above and beyond in their roles, ensuring that your hard work

lls that will

Professional Development OpportunitiesWe believe in investing in our team members. Employees have access to funding forprofessional certifications, workshops, and conferences, helping you build ski

development. Here’s what sets us apart:

Joining the Marshall Campus Recreation team means being part of a dynamic, supportive, and growth-oriented environment that values your personal and professional

WHY WORK FOR US?

GENERAL POLICIES &PROCEDURES FOR EMPLOYEES

find coverage, follow these steps:1. Drop your shift on SubItUp 2. Put notice in GroupMe 3. Text individual staff members 4. Call individual staff members You are responsible for your shift until it is picked up by another person. Your Supervisorwill not approve anything until someone has requested your shift.

Substitution Policy

Breaks:

area you are working in. Event Staff shifts are available for anyone to pick up. Staff working over 6 hours receive one 20-minute paid break or two 10-minute paidbreaks. Breaks must be approved by the manager on shift. If you need to leave the building during your break, you must clock out for that time.You are responsible to find a replacement if you are unable to work for any reason. To

You will be expected to work weekends.

Scheduling:

Clocking In/Out: Use ADP at the employee clock-in computer in the dugout.Notify your supervisor if you forget to clock in/out. Group fitness instructors, personal trainers, PEL instructors, and private swim instructorsdo not clock in and out except for meetings and trainings.You are expected to work a minimum of two shifts per week. A permanent schedule will be created by semesters, breaks or months depending on the

The following are our expectations of everyone who works at the Recreation Center:

GENERAL POLICIES &PROCEDURES FOR EMPLOYEES

or tears.

for faith-based reasons). Pants should be worn at the waist without rips

Rec staff shirtAll-star shirtStaff ordered sweatshirtHats or head coverings are not allowed (except

Uniform Wear approved Rec Center shirt provided byyour supervisor. This includes:

Trainings and Meetings Attendance is required at trainings and meetings. Missing trainings and meetings will result in a coaching report.

Personal phone calls.

after shifts. Non-Work-Related Activities that are prohibited Reading, exercising, doing homework, or using personal technology during work hours. Socializing with friends or relatives while on duty.

Eating and Drinking Full meals are not allowed at workstations. Beverages are allowed at workstations. Meals can be consumed in lobby, dugout or guard room while on break, or before or

GENERAL POLICIES &PROCEDURES FOR EMPLOYEES

“Go ahead” Address professional staff and graduate assistants by name.

When speaking on the radio Be professional – everyone will hear you!Use call number to call number language.EX: “Rec 1 to Rec 2”

Rec 6 - Aquatics Rec 7 - Intramurals Rec 8 - Outdoor Pursuits Rec 9 - Camps/KNO Rec 10 – Henderson Lifeguards

Rec 1 - Building Manager Rec 2 - Pro Shop Rec 3 - Welcome Desk Rec 4 - Fitness Attendant Rec 5 - Building Maintenance Attendant

Radio Call Numbers Call numbers are assigned to each department. A radio check will be performed at various times throughout the day. The BuildingManager will announce each call number, and you are to respond with your name.The purpose of this is to check that radios are working and can be heard. If theydo not hear a response, they will come to check on your area.

before putting it on the charger.

be able to always hear it.

Two-way Radios Radios are for communication between staff. Be professional, follow proper radio procedures and take care of the equipment. If you are assigned to use a radio in your position you are to have one on you andRadios are kept in The Dugout. When returning a radio after shift, turn it offReport any malfunctions to Building Manager.

Certifications Conferences Cross Training Promotions

Additional opportunities that are available:

Pathways for Development: Each area has a pathway of learning to support you in yourdevelopment and growth. These pathways are designed to assist with advancement toother positions within the recreation center and to prepare you for your future careers.

Teamwork Leadership Communication Critical thinking Professionalism Health and wellbeing Diversity equity and Inclusion

in the workplace. Competencies that will be focused on are:

ties to thrive

Competency based trainings: trainings will be conducted to ensure that you have the skillsand knowledge needed to perform your job along with developing personal abili

ng and

Marshall Recreation has created a strategic and dynamic approach to provide a satisfyingand productive work environment. This approach is built around a culture of belongidevelopment. This will be an ongoing process that will involve regular check-ins by yoursupervisors, reviews of your performance and development, pathways for furtherdevelopment and performance management when expectations are not met.

Employee Development

STAFF DEVELOPMENTAND ACCOUNTABILITY

Each area will conduct these reviews in a mannerappropriate for the position.

performing. An assessment of how you have grown. Review of pathway for your further development.

Performance Reviews: Employee reviews will beconducted within the first three to six months andthen on a yearly basis. They are based on threeaspects of the employee experience. An assessment of the current job and how you are

record up to termination. Used to document and address performance issues.

Coaching Reports These reports are used to help clarify expectations, document the discussion andcreate a direction for future improvement. Consequences range from discussions, warnings, and points on your employee

PERFORMANCEMANAGEMENT

At-Will Employment: Employment at Marshall Recreation Center is at-will and can beterminated at any time by either the Professional Staff or you.

consequences.

The Marshall Rec Center prioritize learning and development, but if you are notmeeting the expectations stated, we have a process of coaching, counseling, and

CLOSED

CLOSED

12PM-6PM

9AM-5PM

9AM-7PM

6AM-8PM

6AM-10AM12PM-2PM4PM-7PM

6AM-10AM12PM-2PM4PM-7PM

4PM-7PM

4PM-7PM

6AM-8PM

12PM-7PM

Break hours begin the Sunday of the start of Break and continue to the Saturday before classes resume.

Fall hours begin the Sunday of WOW week in August and continue to the Saturday concluding exam week. Spring hours begin the Sunday before the first day of classes and continue to the Saturday concluding exam week.

BREAK HOURS

SEMESTER HOURS

THE FACILITY HOURS

items.

Prohibited actions Personal belongings, gym bags, backpacks, etc. are not permitted in hallways,lobbies, or activity areas. Lockers and cubbies are available for storage of allPhotography of any type is prohibited in the locker rooms. Only recognizable service animals are allowed in the building. Campus Recreation is not responsible for lost, stolen or damaged items. Lost and found items are recorded in the lost and found database at the welcomedesk. Items not claimed within 30 days will be either discarded or donated to charity. For more in depth information, please refer to the Manual Binder in the dugout.

on.

Appropriate attire while using the Recreation CenterAthletic type tops and bottoms in activity areas. Shirts must be worn in all non-aquatic areas. Clean, closed toe, fullback, athletic shoes with non-marking soles are required inall fitness activity space during active participatiClothing that sends profane, inflammatory, or bigoted messages is prohibited.

supervision.

an

guardian on deck or in the water.

n other areas with a parent or guardian.

Age restrictions All youth, 13 and under, must be accompanied by an adult to enter the facility. <1 – 5 years of age: Membership required. Must always be accompanied by aparent/guardian. Not permitted in any fitness area or spa at any time. 6 – 8 years of age: Not permitted in any fitness area at any time, with exceptionto the indoor track (3rd floor). Permitted i9 –13 years of age: Permitted into most areas, including all fitness areas, of theMarshall Recreation Center with direct parent/guardian supervision. Participants 13 and under must be directly supervised in the pool/spa by a14 years of age and older: Membership or guest pass required. Permitted into allareas of the Marshall Recreation Center without direct parent/guardi

through their affiliation with M

Who can access the Recreation CenterA current Marshall ID Card, Marshall Recreation issued key tag, or appropriatemobile app must be used to access the facility. Currently enrolled Marshall University and MountWest Community Collegestudents have access to the Rec. Non-students are eligible for membershipsarshall University.Members must have a photo and liability waiver on file. Guests can self-sponsor for a one-day pass.

FACILITY POLICIES

For more in depth information, please refer to the Manual Binder in the dugout.

class.

Group Fitness StudiosStudio C is available for informal use during non-programmed times. Studio A, B,ThunderZone, and the Yoga studio are for programmed use only.The sound system and equipment are available for use only during scheduled group fitnessclasses in the Fitness Studios by properly trained fitness instructors.Studios should not be opened early for participants without the instructor present for the

Collars are required on all free bar lifts.The use of powdered chalk is prohibited.Closed-toe, full back, athletic shoes with non-marking soles are required in all fitness activityspaces during active participation. Participants are strongly encouraged to bring a second pairof clean footwear for their workouts. Dirty, muddy footwear is not permitted.

ng that sends profane,

Fitness FloorsAthletic-type tops and bottoms are required in activity areas. Jeans, khakis, or shorts withembellishments are prohibited on the fitness equipment. Clothiinflammatory, or bigoted messages is also prohibited.Only drinks in a spill-proof unbreakable container is permitted in the fitness areas.

within our facility.Tie hair back when necessary. All rings and jewelry should be removed prior to climbing.

Climbing WallA separate climbing wall waiver must be signed in order to participate. The use of chalk is limited to chalk balls or socks. Loose chalk or liquid chalk is not permitted

etc.

prohibited. This includes but is not limited

volleyball, badminton, and/or pickleball. Clean, non-marking athletic shoes are required. Any objects or activities that could potentially damage the court or other members are to twirling objects, jump ropes, roller skates, bikes,

Courts Courts are prioritized for informal recreation on a first come, first serve basis for basketball,

:30-5:30 pm). If there is no one using the

Aquatic CenterThe Pool and spa cannot be used without a lifeguard on duty. Participants 13 and under must be directly supervised by a guardian on deck or in the water.The Vortex can be turned on by staff for 30 minutes at the top of every hour during thefollowing times: Monday through Friday (4 pm-close) and Saturday & Sunday (1 pm-close).The vortex will be turned on during parties and rentals during the following times: Friday (5-7pm) and Saturday & Sunday (12:30-2:30 pm & 3vortex, the vortex will be turned off. During group swim lessons, private swim lessons, orAquatic Fitness classes, the vortex will be turned off.Children under the age of 5 are prohibited from using the spa. (per Model Aquatic HealthCode; Code 281) See the lifeguard for clarification.

FACILITY AREA POLICIES

Youth Programs Summer and break kid’s camps Kid’s Night Out

Outdoor Pursuits Outdoor gear rentals Climbing classes

Fitness Group Fitness Classes Personal Training

Competitive Sports Intramural sport leagues and tournaments

Safety Certification Classes CPR/AED for the Adult CPR for the Professional Rescuer Lifeguard Training Lifeguard Instructor Training

AquaticsGroup Swim Lessons Private Swim Lessons

THE PROGRAMS

Informed and Implied Consent

. If a child

ormed consent).

Before giving care, a person must give theirpermission (this is called infHowever, if someone is unconscious,confused, or too ill to respond, the lawassumes they would give permission if theycould (this is called implied consent)needs help and their parent or guardian isn’taround, implied consent also applies.

West Virginia Good Samaritan Law

professional.

This law protects anyone who providesemergency care at the scene of an accident orcrime. If you help someone in good faith anddon’t get paid for it, you can’t be sued for anyharm caused during your assistance. Thisapplies even if you're not a medical

Liability

Liability means being legally responsible foryour actions. If someone claims you didn’t actproperly and it caused them harm, they cansue you. For them to win, they must prove youhad a duty to act, didn’t meet that duty, andcaused harm because of it.

Standard of Care

Patrons expect us to follow safety standards.Our guidelines are based on trustedorganizations like the American Red Cross,American College of Exercise and SportMedicine, and NIRSA, along with state andlocal laws. These standards help us maintain asafe environment for everyone.

Negligence

Negligence means failing to act with the levelof care that a reasonable person would in thesame situation. In other words, if you don’tfollow proper safety procedures, you could beconsidered negligent.

Duty to Act

As a Campus Recreation employee, you have aresponsibility to take action in emergencies.Your top priority should always be the safetyof our patrons. This means preventingaccidents when possible and helping anyonewho needs assistance.

Center employee.

ures align with industry standards.

The safety and security of students, members, and guests is paramount. Marshall Recreation Centerensures all programs, services, facilities, policies, and procedBe familiar with these legal considerations as you perform your duties as a Recreation

EMERGENCY ANDINCIDENT MANAGEMENT

Legal Considerations

y it

Trauma Bags: Located throughout thefacility and restocked regularly. Hip Packs: Managers, Supervisors andLifeguards must wear a hip pack during theirshift. It is also your responsibility to verifis properly stocked before using it.AEDs: Checked monthly and located on alllevels by the elevators. Biohazard Disposal: Centralized biohazardbin in the laundry room. Red Bucket: Located at the Welcome Deskto be used for larger Biohazard cleanups.Fire Extinguishers: Located near eachstairwell and emergency exit.Backboards: Located in the Aquatic Center.

Emergency Equipment

on your MyMU page.

as needed. Radio Use: When an emergency is occurring inthe building or a code has been called all radiocommunication not pertaining to theimmediate emergency must stop. MU Alert: This is the Marshall UniversityEmergency Messaging System. You can signup for emergency notifications via Quick Link

The Welcome Desk serves as the liaisonduring emergencies and other key personnel

Emergency Communications

ures align with industry standards.

The safety and security of students, members, and guests is paramount. Marshall Recreation Centerensures all programs, services, facilities, policies, and proced

EMERGENCY ANDINCIDENT MANAGEMENT

blood borne pathogens.

To avoid exposure to blood borne pathogens ALWAYS follow universal precautions: Treat all blood and bodily fluids as if they are infectious for HIV, hepatitis, and otherUse barrier protection which includes gloves, masks, goggles, and breathing barriers. Follow proper decontamination procedures. If you happen to become exposed, contact your supervisor immediately.

Blood Borne Pathogens

Documentation: Incidents and accidents are documented electronically by the BuildingManager or area Supervisor. It is essential to have every situation documented with detail.

Incident and Accident Follow-Up

assigned a color.

We have specific procedures for specific emergency events. They are called codes and are

Emergency Codes

EMERGENCYACTION PLAN

BEHAVIORAL EMERGENCYBEHAVIORAL EMERGENCY

ACTIVE SHOOTERACTIVE SHOOTER

this is a broad term to encompass several actions fromminor to major incidents.

A person targeting groups or individuals with a firearm. Ifthis occurs, follow these directions.

HIDEHIDEFIGHTFIGHT

RUNRUN

As a last resort, act individually or with a group tofight, disrupt, or incapacitate the shooter.

If running is not possible, hide. Block doors, avoiwindows, turn off lights, silence your cell phone.

When there is an active threat, and you are able,run away from the threat and call 911 ASAP!

others. If you are experiencing someone having a behavioral emergency, work with your BuildingManager to control the situation as you are able and call MUPD.

The following are some examples: Vandalism or theft. Use of a controlled substance. Improperly entering facility. Not leaving facility when asked. Verbal, physical or sexual abuse. A person’s behavior is out of control and that person becomes a danger to themselves or

NON-CODEEMERGENCIES

or operation on an alternate schedule.

come to the Rec.

Director. If the University cancels classes, Recreation Programs are also canceled. This includesGroup Fitness, Swim Lessons, Intramural programs, and PEL classes. If you are scheduled for a Facilities shift you must plan on working if it is safe for you toIf it is not safe for you to travel to work, you are to inform your supervisor immediatelyand you will not be considered no show. Your supervisor will notify you as soon as they know if the Recreation Center is closed

MU Alert, social media, and local media.

When the university schedule is altered due to severe weather, you will get information viaThe Recreation does not close for severe weather unless deemed necessary by the

SEVERE WEATHER

We are so happy to have you here!

TEAM REC!

WELCOME TO