Premier Crew Hub

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Contact - People Operations

What we do

Who we are

We are a new department at Heritage Portfolio that focuses on putting the employee first by humanizing impersonal systems and continuously improving employee engagement, development, and retention.

Kelly

Regan

Shona

Contact Us

Staffing, Recruitment & Payroll Support

People Operations Manager

Staffing & Trainings Manager

General Enquires:hplcareers.sl.uk@heritageportfolio.co.uk Payroll Enquires: payroll@heritageportfolio.co.uk

Contact - People Forum

Who we are:

What we do:

We are a group of employees, representing all sectors of Heritage Portfolio who work to make our company better suited for all. We tackle issues which have been brought to us by you, and ones which we feel make a positive difference.

Contact us:

Interested in joining: regan.roseveare@heritageportfolio.co.uk Anonymous Enquires:

Link

Pay & Holiday Pay

Pay

For Example: Here the pay week runs from Thursday 4th to Wednesday 10th. Any shifts worked in this period would then be paid on the following friday - Friday 19th.

All team members are paid weekly, and our pay week runs Thursday-Wednesday with payment being made the following Friday. You but up holiday pay as you work, and it is kept in a 'separate pot' which you can keep track of and withdraw from via the app. Please note, you can only book holidays on days you are not already committed to work. Each holiday day should be submitted as 8 hours on the app. Once hired, you will be emailed your payroll. number. Keep a note of this as you will need it to access your payslip on the Reward Hub. Pay rates are as per the job description & advert.

If you ever have any issues or queries around pay, holiday pay, or access to the Reward Hub, email: payroll@heritageportfolio.co.uk

Pay & Holiday Pay

Holiday Requests

Holiday Pay

Holiday Requests are submitted via the Humanforce app and must be taken as a full 8-hour day. Please consult this little guide on how to submit holiday requests. 1. Log on to the Humanforce app 2. Tap Calendar 3. Tap a date that you would like to request holiday (please ensure this is not a day you are scheduled to work) 4. Tap the yellow plus button in the bottom right-hand corner 5. Tap LEAVE 6. Ensure that the type of leave requested is HOLIDAY LEAVE (not unpaid leave) 7. Request 8 hours (you can only request 8 hours per day, if you want to request more, then select another day and submit another 8 hours) 8. Tap ‘apply for leave’. 9. This will then be approved by the People Deployment team every Thursday for the previous pay week 10. It will appear on your payslip as holiday

As a casual , you accrue holiday as you work with us. Although Humanforce shows your holiday accrual as hours, holiday is based on days accrued. The way it is calculated is:

• For every week you work (Thursday—Wednesday), if that is 1 or 8 days, you accrue 0.54 days of holiday.
• The amount of money accrued that week into your holiday accrual pot is 12.07% of what is earnt.
• E.g. If you earn £100 over two weeks, you have £12.07 in your money pot, and you will have accrued 1.08 days. If you then claim that day’s holiday, you will receive just under £12.07 of holiday pay.

• It completely depends how much you earn each week as to how much holiday will be paid.

Roles, Training, and Progression

Plate Waiter

Bar Support

Barista

Training & Development

Plate Waiter

Training Tracks & Development

Bar Support

Barista

All staff in our Premier Crew are eligable to join our Training Track. We offer courses on Bar, Barista, Premium Services, People Mangagement and more. Those who excel in the Training Track are eligable for our progression into Team Leader, Supervisor, and Manager roles.

Barista shifts are worked in Cafes both in retail and events. Must have previous barista experiance or have completed Barista Training

All staff start on this role - unless previous experiance qaulfies them for others.Progression into other roles is acheived through training.

Bar Support is the standard Bar Shift. Must have previous bar experiance or have completed Bar Training

Food Service Assisstant

Kitchen Porter

Premium Waiter

Premium Bar

Set up / Break Down

Food Service Assisstant

Kitchen Porter

Premium Waiter

Set up / Break Down

Premium Bar

Where assisstance is needed for Set up/ Breakdown these shifts are made available. Must be able to cart heavy tables and supplies.

Premium Bar shifts are only available to staff who have complete the Premium Bar Training Course. Higher pay is available for these shifts.

Premium Waiter shifts are only available to staff who have complete the Premium Customer Service Training Course. Higher pay is available for these shifts.

This shift involves working alongside the Chefs in plating, clearing, and preparing dishes. Additional training may be required.

Where staff have pervious experiance they are eligable for KP shifts. Alternatively you must undergo a KP Training Course.

Development Program

Express your interest

Development Program

Upcoming Training:

Upcoming Training for each Premier Crew Tier will be advertised by People Operations via Text Message or Email closer to the date they are scheduled to take place.You will need to apply on Humanforce in order to book in.

Resources

05.

Expense Forms

04.

Expense Policy

01.

Cancellation Policy

02.

Uniform Standards

03.

Reward Hub

09.

Refer a Friend

10.

FLOW Login

06.

Huamnforce FAQs

07.

Venue Directions

08.

Holiday Request & Pay

What we do

The Employee Forum strives to advance Heritage Portfolio’s mission to develop a stronger more people-oriented workplace culture. Our forum has undergone a recent revamp, and we would love to have you onboard for what promises to be an exciting year ahead! In November 2024, we set out an ambitious new structure, and set of achievable goals – one of which being increasing the forum’s representation of our workforce. The Forum is made up of a group of employees who represent all sectors of those who work for Heritage Portfolio, and which uses this diverse representation to table issues that matter to our employees, to bring feedback, and to drive conversations between leadership and our workforce. Our forum is divided up into 4 groups all focusing on different issues which impact our teams:

• Feedback and Engagement
• Health and Wellbeing
• Accessibility and Inclusivity
• Sustainability and Outreach

Each group is led by people across the company who are passionate about the topics, and inspired to drive change. You can find out more about our goals and plans under each of these categories by following the below link (as this is an interactive presentation please feel free to click through all the buttons to see the kind of – vibe – we have going here.) Or if you have any questions about joining the forum you can contact regan.roseveare@heritageportfolio.co.uk directly.

01.

Refer a Friend Scheme

02.

Notify us when you have done 10 shifts