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7. Workplace activity
Springpod Team
Created on March 6, 2025
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Transcript
2. What does Shay do well in the second clip?
Answer
Answer
1. What does Shay not do well in the first clip?
(6 mins)
Emotional intelligence helps you make sound decisions, demonstrate appropriate behavior, and strengthen your relationships at work. Studies have also shown that high emotional intelligence can make you more resilient to stress. Let's explore what emotional intelligence looks like in an example. In the following video, you will see someone respond to a situation, first with low emotional intelligence, and then again with high emotional intelligence. Take a look in this video
7. Emotional Intelligence in the workplace
In contrast, in the second example Shay is displaying high emotional intelligence. She takes time to think about what Lauren is saying before she reacts. She is also open to feedback and asks a clarifying question rather than defending herself. Shay is using her emotional intelligence skills and experience to handle the situation well here.
In the first example in the video, Shay reacts defensively and deflects blame onto others. She is not thinking about solutions to the issue, and displays negative body language and facial expressions. Shay is not displaying particularly great emotional intelligence here.