Fuerza Latina Employee Handbook

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EMPLOYEE MANUAL

Juan Cardona

General Manager

WELCOME TO FUERZA LATINA

On behalf of FUERZA LATINA INSURANCE, we welcome you and wish you a successful career with our agency. At FUERZA LATINA, we believe that each of our employees contributes directly to the company's growth and success, and we hope that being a part of our team is a source of pride for you. We have prepared this manual to provide you with a summary of the policies, programs, and benefits available to you as an employee. Familiarizing yourself with the contents of this manual will allow you to become familiar with the company you are in, to know what we expect from you and what you can expect from us, and to be part of the best work team based on strengthened corporate values that are part of our organizational culture. We hope that your permanence in FUERZA LATINA will be a constant challenge, full of learning, enjoyable, and rewarding experiences. We are confident that your talent and skills will also make a great contribution to the fulfillment of our organizational purpose. Once again, welcome!

ContenTS

WELCOME TO FUERZA LATINA

Part I - GETTING TO KNOW FUERZA LATINA

Part II - EMPLOYMENT RELATIONSHIPS

Part III - INSTITUTIONAL BENEFITS

Part IV - WORKING CONDITIONS

Parte V - EMPLOYEE CONDUCT AND DISCIPLINARY ACTION

INTRODUCTION

INTRODUCTION

This handbook is designed to provide information about our company, working conditions, employee benefits, and policies related to working conditions. It is recommended that you read, understand, and fully comply with its provisions. The manual also describes many of the employee's responsibilities and provides detailed information on the benefits offered by FUERZA LATINA for the welfare of its employees. One of our main objectives is to provide an adequate work environment for the personal and professional growth of our human talent. No employee handbook can anticipate all the circumstances or doubts that may arise about the policies. However, it is essential to mention that as FUERZA LATINA grows, our institutional policies may need to be revised, supplemented, or adjusted at the sole discretion of FUERZA LATINA and when the company deems it appropriate, in which case each of our employees will be duly notified with the information of the changes made.

Part I Getting to know

Fuerza Latina Inc. was founded in January 2001 by a group of Hispanic entrepreneurs, Carlos Cardona, Pablo Cardona, and Paola Lopez. They were interested in help to the Hispanic community in metro Atlanta, covering their needs for Auto Insurance, Tax Preparation, and other services or documentation that the Latino community may require. Over the years, Fuerza Latina has grown in terms of the services provided and market. Today, it has consolidated itself as a Multiservice company with a broad portfolio for all its customers and is expanding its market not only to the Latino community but to the general level, expanding into new locations to become one of the leading agencies in the Georgia metro area, South Carolina, Tennessee, and Alabama. Fuerza Latina is based on the philosophy of being a family organization and the principles and values that prevail both in the provision of services and in labor relations. Mutual support, teamwork, solidarity, companionship, and union are the fundamental basis of this company, which makes each collaborator feel part of this family and each client a friend of the company.

History of

Fuerza Latina Inc. was founded in January 2001 by a group of Hispanic entrepreneurs, Carlos Cardona, Pablo Cardona, and Paola Lopez. They were interested in help to the Hispanic community in metro Atlanta, covering their needs for Auto Insurance, Tax Preparation, and other services or documentation that the Latino community may require. Over the years, Fuerza Latina has grown in terms of the services provided and market. Today, it has consolidated itself as a Multiservice company with a broad portfolio for all its customers and is expanding its market not only to the Latino community but to the general level, expanding into new locations to become one of the leading agencies in the Georgia metro area, South Carolina, Tennessee, and Alabama. Fuerza Latina is based on the philosophy of being a family organization and the principles and values that prevail both in the provision of services and in labor relations. Mutual support, teamwork, solidarity, companionship, and union are the fundamental basis of this company, which makes each collaborator feel part of this family and each client a friend of the company.

History of

MISSIÓN

Organizational Purpose

At FUERZA LATINA, we aim to provide comprehensive and accessible solutions to our clients, enabling them to manage their financial, personal, and family well-being. We are dedicated to offering a full range of services, from insurance to assistance in tax preparation, business start-up, and more. We want to be a trusted ally and be the helping hand of our customers, providing a space where they can find everything, they need with the quality, knowledge, and human attention they deserve. Through our service, we can contribute to the stability and growth of our clients, providing security and peace of mind so that they can focus on their integral well-being.

VISIÓN

Aspirational future

At FUERZA LATINA, we aspire to be the driving force behind our clients' well-being and prosperity, transforming how they manage their daily needs. We envision a future in which we are recognized as a leader in comprehensive quality services and as a close, accessible, and reliable ally for families and entrepreneurs. With our presence in Georgia, South Carolina, Tennessee, and Alabama, we seek to create a tangible impact on our clients' lives, improving their financial security, personal well-being, and integration into society. We are committed to doing this through innovative processes, personalized advice, and an exceptional service culture that puts people at the center of everything we do.

CORPORATE

VALUES

Social Responsibility and Sustainability

Commitment to the Community

Teamwork and Collaboration

Exceptional Service

Innovation and Adaptability

Integrity and Transparency

Quality and Excellence

Accessibility and Proximity

VALORES CORPORATIVOS

Organizational Chart

MANAGER / MARKETING Adalid Castro

TRAINNING Juan Manuel Mateus

CFO / GENERAL MANAGER Juan Cardona

REGIONAL MANAGER - TN Luis Machado

REGIONAL MANAGER - SC Adrian Lopez

REGIONAL MANAGER - AL Carlos Morales

CLAIMS DEPT. Mayra Govea

INVENTORY & ADMIN OPERATIONS MANAGER Giovanna Fussek

ASSISTANT MANAGER Nassly Cardona

ACCOUNTING & ADMINISTRATION DEPT. Paola López - Linda Winting

ALTERNING SALES CONSULTANT

EMMISSIONS DEPT. Rigoberto Ayala

INTERNAL AUDITS Gustavo Bustamante

SALES DEPT. Yorvelith González

ACCOUNTING & TAX DEPT. Elisa Mancini

SALES CONSULTANT

FILING & PROCESSING DEPT. Placido Barradas

LIFE AND HEALTH DEPT. Fabiola Mercado

PERSONAL PROPERTY DEPT. Patricia Freitez

AUTO COMMERCIAL DEPT. Luz Saldivar

COMMERCIAL DEPT. Diana Vigas

HUMAN RESOURCES DEPT. Susan Serpa - Liliana Tibavizco

OWNER/CEO Carlos Cardona

1. Corporate Culture

2. Customer Orientation

3. Teamwork

4. Resilience and Stress Management

5. Ability to Negotiate

ORGANIZATIONAL COMPETENCIES

All Fuerza Latina employees must have the necessary competencies to perform their duties in the company. Therefore, Fuerza Latina has established a group of key competencies, which, in addition to being the basis for the recruitment of new employees, also allows us to objectively carry out the annual performance evaluation of our work team, which is why it is of the utmost importance that our entire team has them fully identified and implemented in their day-to-day management.

1. Analysis and Decision-Making Capacity

2. Leadership

Complementary Competencies

In addition to these core competencies, it is key that our management team is complemented with other skills linked to their work as leaders and their management aligned to the fulfillment of the company's objectives.

JOB DESCRIPTIONS

The job description at Fuerza Latina is given per the information recorded in each of the company's job descriptions, which includes the identification, objective, tasks, and functions of the position, as well as the profile, competencies, and work experience required for the position and previously defined by the Human Resources Department. Similarly, during the training, the new employee is explained step by step the responsibilities he/she must assume in his/her job position and the proper procedures to be followed in each of Fuerza Latina's offices. Each employee should be aware that in addition to their job description, additional responsibilities may be assigned as appropriate to their duties and responsibilities. Employees who need clarification about their tasks or functions can consult the job description directly with the Human Resources department.

Learn about our services

PRODUCTS AND SERVICES

At Fuerza Latina, we are proud to be an insurance agency committed to offering the best services and solutions to our community as allies of the most recognized and best-qualified insurance companies in the country. We work every day combining the talent and effort of our team with the best suppliers to satisfy our customers, employees, suppliers, and investors all to continuously improve and provide better and better service.

• Personal auto insurance
• Personal auto insurance (Mexico insurance)

• Truck and van insurance
• UBER and LYFT insurance
• Cab, Bus and Limousine insurance
• Truck insurance Fillings
• Dealer License
• Truck Permit

COMMERCIAL AUTO

PERSONAL AUTO

We currently provide the following services

PRODUCTS AND SERVICES

• Workers Compensation
• General Liability
• Business Owner's Policy
• Surety Bond
• Inland Marine Insurance
• Professional Services
• Liquor Sales Liability
• Commercial Property Owners Insurance
• Error and Omission Insurance
• Environmental Pollution Insurance
• Garage Insurance
• Limits extension insurance
• Business Insurance

• Apartment insurance
• Boat insurance
• Home insurance
• Mobile home insurance
• Pet insurance
• Motorcycle insurance
• Homeowners insurance
• Renters insurance
• Health insurance
• Dental and vision plans
• Life insurance

COMMERCIAL INSURANCE

PERSONAL INSURANCES

PRODUCTS AND SERVICES

• License Plate /Title Processing
• Sticker Renewal
• TaxID (Activation and Renewal)
• Emissions Test
• Bus Tickets
• Airline Tickets
• Apostille of Documents
• Supplemental Insurance - Aflac

• Translations
• Tax Preparation
• Wedding officiation
• Notarizations
• Xfinity (Internet: Activation and recharge)
• Discount Plan Mydocwellbee

• Authorizations and Permits
• Company Formation
• Corporate Tax Preparation
• Accounting
• Translations
• EIN (Corporative Tax ID)

INDIVIDUAL

BUSINESS

• Workers Compensation
• General Liability
• Bond
• Payroll Service (ADP)
• Surety Bond
• Audit

PRODUCTS AND SERVICES

CUSTOMER SERVICE

All Fuerza Latina employees are integral to communicating our corporate identity, which provides a solid and unified image of the company's culture, services, and products. Our clients are one of our agency's most valuable assets. Each team member is the visible face of FUERZA LATINA to them and the public. How we perform our work directly reflects the values and commitment of our company. Customers evaluate us based on the treatment they receive from each of our employees. Therefore, one of our top priorities is to provide exceptional customer service to every current or potential client. Courtesy, service, and a willingness to help are essential in every interaction, and nothing is more valuable than making our customers feel heard, respected, and satisfied.

OFFICES

Enter here

Below, we present the network of offices that Fuerza Latina has, which you can also consult directly on our website.

FUERZA LATINA's management philosophy is based on responsibility and mutual respect. Our employees are the essential pillar of the company, and each has a direct commitment to our customers, demonstrating that the relationship with them makes a difference in the market. People who get to know our agency seek to be part of it, attracted by a work environment that promotes creativity, growth, and continuous improvement.

ADMINISTRATION

FUERZA LATINA's strategy is focused on offering superior customer service to our competitors. To achieve this goal, we attract motivated individuals willing to work in teams and share the values of commitment, responsibility, and discipline necessary to fulfill our aspirational future.

EQUAL OPPORTUNITY

At FUERZA LATINA, we are committed to providing everyone equal employment and professional development opportunities. Employment decisions will be made based on each employee's merit, qualifications, and capabilities. FUERZA LATINA guarantees an environment free of discrimination, ensuring that employment opportunities and practices are not influenced by factors such as race, color, religion, sex, nationality, age, or any other characteristic protected by law. This policy applies to all aspects of employment within FUERZA LATINA, including the selection process, job assignment, compensation, sanctions, termination, and access to benefits and training. Any employee who has doubts or suspicions about possible acts of discrimination in the workplace should immediately contact his or her supervisor or the Human Resources Department, who will attend to his or her case urgently. Employees can express their concerns and file complaints without fear of retaliation. If it is confirmed that an employee has engaged in discriminatory behavior, disciplinary measures will be applied, which may include termination of employment.

Part II EMPLOYMENT RELATIONSHIPS

EMPLOYEE RELATIONSHIPS

FUERZA LATINA is committed to maintaining close relationships with all employees. Therefore, it is a priority to respond promptly to any concerns related to the performance of their position in the company, their work system, schedules, or others. Thus, FUERZA LATINA demonstrates its commitment to the welfare and development of its team. FUERZA LATINA considers the working conditions and salaries offered to its employees highly competitive compared to those of other companies in the sector. If employees have questions or concerns about these conditions or their compensation, they should address them directly to their supervisors through regular communication channels.

PERSONAL INFORMATION

Each employee is responsible for informing FUERZA LATINA of any changes in their personal information, including their mailing address, telephone numbers, and the names and contact information of dependents or persons to be notified in case of emergency.

TRIAL PERIOD

All new and rehired employees will begin work under a probationary period of 90 calendar days from the hire date. This period allows new employees to demonstrate their ability to achieve a satisfactory level of performance and assess whether the position meets their expectations. During this time, FUERZA LATINA will conduct a comprehensive evaluation of each employee's skills, work habits, and overall performance. Any significant absence will automatically extend the probationary period for the duration of such absence. If FUERZA LATINA determines that the designated probationary period does not constitute sufficient time to evaluate the employee's performance properly, it shall be extended for a specified period.

The training process for new employees lasts three (3) weeks and is guided by the company's training team, with the support of the leaders of each Department. This training consists of theoretical and practical sessions, and its main objective is to provide the required knowledge about the basic procedures, services, and products offered by FUERZA LATINA, sales strategies, and customer service. During this period, new employees will be responsible for fulfilling the assigned tasks, applying the knowledge they acquire, and achieving a great understanding by assimilating FUERZA LATINA's procedures.

INDUCTION AND INITIAL TRAINING

(PERFORMANCE EVALUATION)

The employee's performance will be evaluated through follow-up audits during the 90 days following their entry (probationary period), and based on this evaluation, the concepts necessary for the employee to perform their duties efficiently and effectively will be reinforced.

INDUCTION AND INITIAL TRAINING

(PERFORMANCE EVALUATION)

From the fourth week onwards, the new employees are assigned to work in one of FUERZA LATINA's offices. During this week, they are accompanied by one of the members of the Training team, who ensures that the technical knowledge previously acquired is correctly applied in their management. Supervisors give the new employees daily and informal feedback, discussing their performance and fulfillment of objectives with them. In addition, formal performance appraisals are conducted to provide opportunities for both supervisors and employees to discuss work tasks, identify and correct weaknesses, encourage and recognize strengths, and discuss determined and positive approaches to achieving goals.

Part III INSTITUTIONAL BENEFITS

1. The application

2. Rest days

3. Approved time in days

4. Vacation benefits

VACATION

All employees with one year of seniority in FUERZA LATINA enjoy the benefit of paid annual vacation, which provides the opportunity to rest, relax, and engage in personal activities. The following parameters govern the current vacation policy:

HOLIDAYS

FUERZA LATINA offers its employees a break on certain National Holidays so that our employees can rest and spend time with their families. Paid Holidays: Labor Day Christmas New Year’s Day Non-Paid Holidays: Independence Day Thanksgiving

EMPLOYEE BIRTHDAYS

All of our employees are the primary basis for the optimal functioning of our company and represent a lot to FUERZA LATINA, so celebrating their birthday is an important day for us, and we celebrate it too. For this reason, we give our employees as their day off, the day of their birthday so they can celebrate it in the company of their loved ones, and we also give them a gift to celebrate their special day.

SICK DAYS

FUERZA LATINA values the health of its employees and considers their well-being paramount. Therefore, the company grants all employees a special benefit of paid sick days during a period of temporary absence due to illness or injury. All employees who have worked for more than one year have the benefit of 5 sick days per year, which can be used for an absence due to illness or personal injury. If the employee wishes to use one of these days, they must inform their supervisor before the start of the workday, who will not be able to come, as far as possible, depending on the situation.

Suppose the employee presents a more delicate health situation due to illness or injury and requires their absence for several consecutive days. In that case, they must present a medical certificate validating their inability and the estimated start and end date. This benefit is intended to protect our employees only in the event of illness or injury. It cannot be used for any other type of absence, nor can it be accumulated as additional vacation time. Also, this benefit is calculated on a “calendar year” basis and is not cumulative. Likewise, employees who leave the company may not request payment for sick days not taken during the one year at the termination of employment.

SICK DAYS

MONETARY ALLOWANCE

Agent's License

FUERZA LATINA recognizes that its employees' skills and knowledge are fundamental to the development of their work and the fulfillment of the company's objectives. That is why all employees who join the company as sales representatives must first get their Notary Seal before the end of their probationary period, considering that we offer this service to our customers in all Fuerza Latina offices. Secondly, they are requested to take the course to obtain the Insurance Agent License (Property and Casualty), which must be completed within 6 months of their entry. This license will allow our new collaborators to enhance their knowledge of insurance and will give them many additional tools to complement what they have learned in the training process.

MONETARY ALLOWANCE

Agent's License

In both cases, FUERZA LATINA will reimburse the money invested as an aid to our employees' learning and growth. Additionally, the interest of new employees in completing these two requirements will be recognized. A salary adjustment will be generated by the salary policy when they obtain their Agent Course certificate. ($2) The certificates obtained, together with the corresponding supporting documents, must be sent to the Human Resources Department to be eligible for the corresponding allowance.

ENDOWMENT BONUS

Bearing that each of our employees represents the image of our offices, FUERZA LATINA offers an Endowment Bonus of $200 to employees who complete their probationary period in the company.

Part IV WORKING CONDITIONS

SCHEDULE

The Human Resources Department reports the schedule weekly for Georgia state offices. Each manager is responsible for timekeeping for offices located in South Carolina, Tennessee, and Alabama.

The workday for FUERZA LATINA employees is 40 hours per week. The work week is scheduled from Saturday to Friday, and schedules are governed according to the following:

• 9-Hour workday
• Entry Time: 9:00 a.m. or 10:00 a.m. (depending on the office)
• Exit Time: 6:00 p.m. or 7:00 p.m. (depending on the office)
• Lunch Break: One hour per day (uncompensated)
• Work on Sundays on a rotating basis for all employees (Approximately 4 Sundays per year).

* Check-in and check-out times depend on the schedule assigned to each office.

SCHEDULE

Compliance and punctuality with the established schedules are expected. If any employee has any contingency in complying with the schedule, this must be reported to the immediate supervisor with sufficient time. Sometimes, the schedule may be modified due to staff contingencies, holiday schedules, or other unforeseen events, which will also be reflected in the daily or weekly scheduled hours. Flexible schedules are acceptable, subject to negotiation with the appropriate supervisor. However, the approval of these schedules will be effective as long as it does not affect the regular operation of the business. They will also be evaluated concerning the employees' performance and conduct during the time worked.

ROTATION SYSTEM

The employees who complete their training will have a specific schedule under a rotation model, in which they are assigned to cover different offices daily. This process will allow them to get to know the various offices and gain more experience, and the schedule will be published in the weekly timetable. When available and depending on the work performance of the new employees, they may be selected as sales consultants in a specific office.

TIME REGISTRATION

Federal and state laws require FUERZA LATINA to keep accurate records of hours worked to calculate pay and benefits for employees. Therefore, all employees must keep accurate records of hours worked. In the event of any correction or modification to the time record, the employee and the supervisor must verify the accuracy of the changes before they are reported to the payroll area. All employees will be paid overtime compensation following federal and state laws and hourly rates.

DRESS CODE

All Fuerza Latina employees are important in conveying our corporate identity, reflecting a solid and unified image of the company's services and products. For this reason, FUERZA LATINA seeks to be represented by each of its employees with professionalism through their appearance and personal image. For this reason, a FORMAL-BUSINESS-CASUAL dress code is followed, which must be complemented by excellent personal hygiene and a pleasant appearance. This code outlines the exact guidelines to be followed in terms of appropriateness, inappropriateness, and other additional guidelines to be considered to represent the image of our company.

DRESS CODE

SALARY

FUERZA LATINA has a standardized and objective policy for determining salary compensation, which applies to employees linked to the company through direct payroll or as contractors. FUERZA LATINA's salary compensation for its employees includes a fixed salary (hourly or annual) and commission payments.

1. Fixed salary

2. Commission payments

3. Types of Salaries

4. General

OFFICES

WORKPLACE AND TOOLS

It is the responsibility of each employee to keep his or her workspace clean and tidy, make it a pleasant place for customers, and ensure that all the tools and supplies needed to perform his or her duties are available. For this purpose, the inventory management and operations department is responsible for delivering office and cleaning supplies based on each office's monthly request made through the established digital format

TELEPHONE USAGE

To ensure effective communication, you should always use the established greeting and maintain a friendly and professional tone. The institutional greeting is defined by our slogan and is established as follows: “At Fuerza Latina, we are your helping hand. Good afternoon, this is (name of person).” In addition, it is important to verify the information provided by the caller and wait for the other party to hang up before the call ends. The use of the personal telephone is limited to the minimum to attend extraordinary cases or emergency calls. Constant use of the personal telephone interferes with the provision of service and customer service, so it is recommended to use it as little as possible during office hours. There is an inter-office call transfer system that ensures that customers are not left unattended. Resolving all their questions and needs is crucial, even if they do not correspond to the office receiving the call. Each employee is committed to being punctual and consistent with the information provided.

WORKPLACE AND TOOLS

WORKPLACE AND TOOLS

COMPUTER AND E-MAIL USE

The computers and e-mail system provided by FUERZA LATINA are work tools intended exclusively for business purposes. FUERZA LATINA is committed to providing a safe, productive, and respectful work environment. Therefore, it is strictly forbidden to use these tools for activities that may compromise the well-being of employees, generate conflicts, or contravene the company's ethical principles. Properly using these resources reflects a commitment to respect and professionalism in the workplace.

WORKPLACE AND TOOLS

INTERNET USAGE

FUERZA LATINA provides employees with internet access to obtain information and technology relevant to their work. Internet use must be primarily for work activities, but brief and occasional use is permitted within reasonable limits. Information sent, received, or consulted through the Internet must not be discriminatory, offensive, obscene, threatening, harassing, or harmful to any employee or third party; which includes, for example, sexual content, racial slurs, sexist or feminist comments, and any material that discriminates based on race, age, gender, religion, politics, national origin, disability, sexual orientation or any other characteristic protected by law. Any non-compliance with the correct use of work tools will be sanctioned under the provisions of the recall policy.

Part V EMPLOYEE CONDUCT AND DISCIPLINARY ACTION

FUERZA LATINA is committed to complying with all applicable laws and regulations and expects its directors, employees, and collaborators to conduct their professional activities in accordance with the law and avoid illegal, dishonest, or unethical behavior always. In general, our employees' good judgment, based on high ethical principles, will guide them toward acceptable conduct. If a situation arises where it is difficult to determine the proper procedure to follow, it should be discussed openly with your immediate supervisor and, if necessary, with the General Manager for advice. Each FUERZA LATINA employee must adhere to the established ethics and conduct policy. Failure to comply with this policy could result in disciplinary action, including termination of employment.

ETHICS AND CONDUCT

FUERZA LATINA's continued success is directly related to the trust of our clients, and we intend to maintain and cultivate this relationship. Employees should adopt behaviors that facilitate a meaningful relationship with customers and generate feelings of trust and loyalty on their behalf. FUERZA LATINA values the accuracy and truthfulness of the information provided during the hiring and employment process. Any falsification or omission of data may result in the candidate's exclusion from future hiring or, if hired, the immediate termination of the employment relationship.

CONFIDENTIALITY

Protecting confidential information and trade secrets is fundamental to the interests and success of FUERZA LATINA. Confidential information includes, among others, the following aspects:

• Codes and programs used (Database - Companies)
• Client Lists
• Client References
• Financial Information

Employees who improperly disclose or use trade secrets or confidential information will be subject to disciplinary action and termination of employment.

EMPLOYEE CONDUCT AND LABOR STANDARDS

To ensure an optimal work environment, FUERZA LATINA expects its employees to comply with standards of conduct that safeguard the interests and safety of all employees and the company. While it is impossible to list all unacceptable conduct in the workplace, the following are examples of violations of the standards of conduct that could result in disciplinary action, including termination of employment.

EMPLOYEE CONDUCT AND LABOR STANDARDS

UNaCceptable CONDUCTA

• Improperly taking company assets or property.
• Working under the influence of alcohol or illegal drugs.
• Possessing, distributing, selling, transferring or using alcoholic beverages or drugs in the workplace during working hours.
• Engaging in fights or making threats of violence in the workplace.
• Causing disturbances or engaging in disruptive activities in the work environment.
• Engaging in sexual or any other type of harassment.
• Possessing dangerous or unauthorized materials, such as explosives or firearms, in the workplace.
• Inefficient attendance and excessive tardiness.
• Frequent or unannounced absences.
• Behaving inappropriately
• The alteration, falsification, or manipulation of time records or the recording of hours in the record belonging to another employee.
• Offer any service other than the products or services associated with the company or provide Fuerza Latina customers with advertising for different products or services.

1. First reprimand: Verbal reprimand
2. Second reprimand: Written reprimand
3. Third reprimand: Written reprimand
4. Last notice (if the absence persists continuously): Cessation of employment (Termination of employment contract)

EMPLOYEE CONDUCT AND LABOR STANDARDS

In the event of any of the behaviors listed above, the employee will receive the following reprimands for each situation presented, all of which will be recorded in the employee's record.

SEXUAL HARASSMENT OR ANY OTHER UNLAWFUL CONDUCT

FUERZA LATINA is committed to providing a work environment free of discrimination and intimidating, coercive, or harmful behavior, including sexual harassment. Actions, words, jokes, or comments related to sex, race, color, national origin, age, religion, disability, or any other characteristic protected by law will not be tolerated.

SUGGESTIONS

All FUERZA LATINA employees could contribute to the company's success and growth by suggesting improvements or work-related ideas. Each suggestion can benefit FUERZA LATINA by solving problems, optimizing procedures, improving customer service, or improving the company's workplace. Suggestions should include a clear description of the problem or area for improvement, a detailed explanation of the proposed solution, and a reason for its recommendation. If you have any comments or suggestions about the Employee Handbook's contents, please direct them to the Human Resources Department.

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Integrity and Transparency

We operate with honesty and transparency in all our interactions. We ensure our clients receive transparent, accurate, and fair information about our services

5. Ability to Negotiate

Ability to reach beneficial agreements for the company and the client, maximizing the perceived value.

Teamwork and Collaboration

We foster an environment of teamwork with our collaborators, where collaboration, respect, and diversity of ideas are fundamental to achieving our goals and providing the best service to our clients

2. Customer Orientation

Capability of identifying and satisfying customer needs (internally or externally), leading to effective and timely solutions.

Innovation and Adaptability

We constantly seek to improve and adapt to the changing environment, utilizing technology and new ideas to offer more practical, convenient, and customized solutions.

Quality and Excellence

We are committed to providing the highest quality services that exceed our customers' expectations. We strive for continuous improvement in all our processes to ensure total satisfaction.

3. Teamwork

The ability to collaborate effectively with team members and other members of the company

3. Approved time in days

Salary (Annual): It is a fixed payment that does not depend on the exact number of hours worked and is paid periodically, regardless of whether the employee works more or less than 40 hours per week. Mixed Salary (Base Salary + Bonus/Commission): The salary comprises the fixed salary plus additional incentives such as bonuses or commissions based on performance or goals achieved.

3. Types of Salaries

Among the salary modalities established within FUERZA LATINA are the following: Hourly wage: This payment is based on the number of hours worked in the month. For Fuerza Latina, this corresponds to 40 hours per week. If this number of hours is exceeded, FUERZA LATINA will pay overtime with prior authorization.

In the case of employees hired on a fixed hourly salary basis, there is a salary table defined according to seniority:

1. EL SALARIO FIJO

The fixed salary corresponds to the fixed monthly salary determined for each employee, paid weekly on Fridays by bank deposit.

4. Vacation benefits

It is calculated based on the employee's seniority and must be taken before the employee completes the following year of service; vacation days cannot be accumulated after one calendar year.

1. Vacation requests

Must be made under the digital Format "Leave and Vacation Request" at least two months in advance.

Analysis and Decision-Making Capacity:

Ability to analyze situations, identify opportunities or problems, and make informed decisions that positively impact sales.

Commitment to the Community

We are dedicated to strengthening and empowering our clients by understanding their needs and providing solutions that generate a positive and tangible impact on their lives.

Occasionally, shutdowns may occur due to emergencies, such as severe weather conditions, fires, or power failures, which may disrupt normal operations. In extreme situations, it may be necessary to close some locations. In these cases, time not worked due to emergency closures will not be paid.

4. GENERAL

The employee must consider that the payment corresponding to the first week worked is paid on Friday of the following week. In the event of a payment error, the employee must notify the Accounting or Human Resources Department immediately so that corrections can be made as soon as possible.

Motivation and Talent Development: Ability to identify and nurture talent within the team, offering training and growth opportunities.

Performance Management: Monitoring of objectives and performance of employees, providing them with constructive feedback.

Conflict Resolution: Ability to mediate and resolve internal disputes, ensuring a harmonious work environment.

2. Leadership and Team Management

This organizational competency encompasses three major skills that any leader must possess to manage work teams effectively:

Social Responsibility and Sustainability

We believe in the importance of contributing to social and environmental well-being, assuming our responsibility as a company to generate a positive impact on the community and the planet.

1. Corporate Culture

Compliance with and appropriation of the company's corporate values internally and externally contributes to effective customer management and improves the organizational climate through effective communication in all channels.

2. Commission payments

correspond to an economic contribution that fluctuates monthly and is associated with the sales generated during the month; in other cases, the variable salary is linked to a previously established labor performance criterion. The General Manager, according to the salary policies defined and authorized, is the only one with the authority to assign new remuneration to the positions being hired that is different from that already established, considering the authorized budget and the level of responsibility and contribution of each position.

4. Resilience and Stress Management

Handle difficult or high-pressure situations without losing performance effectiveness.

Exceptional Service

Customer service is at the heart of everything we do. We offer warm, respectful, and personalized attention that makes our customers feel valued in every interaction.

2. Accessibility and Proximity

We believe in the importance of being accessible and available to our customers. We strive to create an environment where each client feels heard and understood and where all their needs can be resolved simply.

2. Rest days

The days off will be approved if they do not conflict with another person's request for the same period, which has already been approved.