DRAFT Now Assist Skills for Requestor

For Requestor

Gain implementation best practices and answers to common Requestor questions.

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Now Assist Skill for Requestor Overview

What's Inside

AI Search - Virtual Agent

Conversational Catalog

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Best Practices

Knowledge Check

Now Assist Skills for Requestor Overview

Watch the video to gain an overview and insights on Now Assist Skills for Requestors, including Improved AI Search, Virtual Agent Designer, and Conversational Catalogs.

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Requestor Pod Skills

Now Assist in AI Search

Now Assist in Virtual Agent

Now Assist in Conversational Catalog

AI Search | Virtual Agent Demo

Watch Eash Verma, a ServiceNow AI Solution Success Engineer, as he discusses the enhanced AI Search feature for Now Assist.

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Provide a detailed, thoroughly tested description for each topic to ensure accurate discovery within the Virtual Agent.

Avoid having multiple active topics which are intended to address same issue.

Ensure you are logged in as a main user to make changes to the Event Configurations.

Organize information in a logical format to make it easier for AI Search to deliver accurate results.

AI Search

AI Search

Virtual Agent

Virtual Agent

Conversational Catalog Demo

Watch Harsh Wanhere, a ServiceNow AI Solution Success Engineer, demonstrate Now Assist's Conversational Catalog features.

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Catalog Item Date Field Defaults

Attachments and Submissions

Rephrasing Catalog Item Questions

Virtual Agent and Comment Inputs

Now Assist Skills for Requestor Best Practices

Watch Xavier Gouy, a ServiceNow AI Solution Success Manager, provide best practices to consider before activating the Now Assist AI Search and Conversational Catalog features.

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2. Use Case Identification Analysis

1. Data Collection & Analysis

• Identify high-impact use cases
• Analyze pain points & potential impact

• Collect key KPIs & trends per workflow
• Assess the level of maturity on VA, SC & KB
• Analyze the data collected for patterns

4. Implementation & Validation

3. Capability Mapping

• Activate the capabilities on the request

• Map our Requestor AI Capabilities to uses cases
• Deliver actionable recommendations & define expected outcomes

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For Requestor

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