FIVE CONSUMER RIGHTS

FIVE CONSUMER RIGHTS

The protections that buyers have to ensure fair treatment, safe products, and honest information.

Safety

You have the right to buy products that are safe.

Info

You have the right to know the truth about what you buy.

Choice

You have the right to pick from multiple brands and prices.

Voice

You have the right to complain if something isn’t right.

Redress

You have the right to a refund or replacement if on a faulty item.

Right to Safety

Consumers have the right to be protected from products and services that could harm their health or safety.Example: Products like food, electronics, and cars must meet safety standards before being sold.

Right to Redress (Fair Compensation)

Consumers have the right to seek refunds, replacements, or compensation if a product is faulty or does not meet expectations.Example: If a new phone stops working within the warranty period, the consumer can request a free repair or replacement.

INFO

Right to be Informed

Consumers have the right to receive accurate information about products and services.Example: Labels on food must list ingredients, expiration dates, and nutritional facts so consumers can make informed choices.

Right to Choose

Consumers have the right to select from a variety of products and services at competitive prices.Example: Monopoly businesses (where only one company controls a product) limit choices, which is why governments regulate them to encourage fair competition.

Right to be Heard

Consumers have the right to voice complaints or concerns about products and have them addressed.Example: If a product is defective or falsely advertised, consumers can report it to companies, government agencies, or organizations like the Better Business Bureau (BBB).