Personalize

Personalize

the experience

What every neighbor wants!

Personalization makes customers feel seen, heard, and valued, leading to increased loyalty and trust.

"I'm kind of a big deal."

- Ron Burgundy (Will Ferrell), Anchorman: The Legend of Ron Burgundy (2004)

First Time Visits for Kids

Ask during ticket purchase: "Is this anyone's first movie theater experience?"

Listen for excitement: "I've never been to a movie before!"—cue the confetti!

Introduce them to "My First Movie Program"

Memorable

Memorable

Memorable

Memorable

Memorable

Memorable

Suggestive Selling

I'd like a small...

boring

Don't let them settle for the small size!

Would you like to upgrade for $1 more?

wow

For only $1 more they can buy a large!

The Neighborhood Combo

2 large pops1 large popcorn 1 candy

Save $4!!

The Movies

The Movies

(and okay, the movies too! But they keep coming back because of our hospitality!)

Our neighbors choose NCG

Because of YOU!

88%

of customers say the experience a company provides is as important as its product or services

People

Magic

Here’s how to create a seamless experience

Greeting: "Welcome to NCG! My name is Taylor. May I get your name?"

Loyalty Check: "Thanks, Mark! Are you a member of our loyalty program?"

Personalized Recommendations: "Since you're seeing the new action movie, Mark, how about our large popcorn and large drink?"

Here's how we finish a great customer experience

Special Experience Check: "Is this anyone's first time at the movies today?"

Farewell: "Enjoy your movie, Mark! We’re thrilled to have you as our neighbor!"

Remember, at NCG we’re not just selling tickets

we’re crafting unforgettable experiences, one neighbor at a time! 🎬