Cancel a viewing

Start

Cancel a viewing

Click through the 8 steps in this short process to learn how to cancel a viewing in Alto.

To cancel a viewing you'll need to find the original viewing details which can be found in the Timeline for both the property and the contact. The following guide refers to cancelling the viewing from the property, but the steps are the same if you choose to do it from the contact.

Cancel a viewing

Overview

From the Main Dashboard

Click Properties on the main toolbar

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Cancel a viewing

Step 1

Select the relevant property from Recent & Favourite Properties. Or look for the property using the Search Properties bar in the top right of the screen.

Step 2

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Cancel a viewing

From the Properties screen

Next, click Timeline on the side menu.

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Cancel a viewing

Step 3

On a property

Click the All On/Off option in the top right corner of the screen. Then click the Viewings filter.

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Cancel a viewing

From the Timeline tab

Step 4

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Cancel a viewing

From the Timeline tab

Step 5

Click the date and time of the viewing to open it in full.

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Cancel a viewing

On the Viewing window

Click the Cancel Viewing button.

Step 6

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On the Cancel Viewing window

The Cancel Viewing window will appear. Select the relevant cancellation reason and click Confirm Cancellation.

Step 7

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Cancel a viewing

Confirmations and reminders

The Send Confirmation and Set Up Reminders for this Viewing window will appear. Click Send All to send an email or SMS message or Click Cancel if no confirmations are required.

Step 8

You've completed the Cancel a viewing skill. Head back to your learn page to choose your next skill.

Restart

You're done!