Middle Manager Maps - february edition
Data literacy in 2025
start
agenda
INtroduction
why you should be data literate?
test your knowledge
how you can become data literate?
test your knowledge
video
go forth and be data literate!
What is data literacy?
As we learned in our Fuel & Flourish session, Data Literacy is the ability to read, understand, create, and communicate data.
Why should you be data literate?
being data literate
How can we tell what’s true and what’s not without being data scientists?
- Data literacy empowers us to make informed decisions and thrive in the digital age.
- Understanding data is key to success in navigating and leveraging the world of analytics.
- By identifying patterns and trends in data, individuals can better understand complex issues and find effective solutions.
- Being able to interpret and present data clearly allows for effective communication of insights to stakeholders.
test your knowledge
Question 1
test your knowledge
Question 2
How can you become data literate?
our world runs on data
If it’s your role to communicate data insights and persuade people to change their behavior, you’ll have more influence and promote better decision-making if you emphasize the people behind the numbers.
4 Storytelling Techniques
02
01
Search for the Hero and the Adversary in the Data
Speak With the People Generating the Data
+info
+info
Identify and Address Conflict
Share Context
+info
+info
04
03
test your knowledge
Question 1
Click here after you've answered!
test your knowledge
Question 2
Click here after you've answered!
video
go forth and be data literate!
Your action item
Use your data literacy skills to analyze key performance metrics (KPIs) from your team's recent performance
Create a clear, actionable presentation to discuss insights and improvement strategies (pull from your current business review decks)
Present during your next team meeting
Email salespath@ttec.com your teams feedback
thanks!
Searching.....
Because most organizational data is generated by humans, the first step toward insight is to empathetically understand the people whose actions generate that data and who can turn slumps around.
Speak up!
To do so, identify a random sampling of data heroes. Speak with them, asking about their concerns, opinions, and motivations. Empathetically listen. You’ll hear things that surveys and Salesforce data simply can’t tell you.
Spread the news!
Sharing context can help leaders motivate their organizations and move their heroes forward and on to victory, especially after a defeat.
If you don't address it, you bless it...
By identifying the type of conflict people are facing, a leader gets a clearer view of how to communicate information that will help the hero get unstuck.
Data literacy in 2025-Middle Manager Maps
TTEC
Created on February 19, 2025
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Transcript
Middle Manager Maps - february edition
Data literacy in 2025
start
agenda
INtroduction
why you should be data literate?
test your knowledge
how you can become data literate?
test your knowledge
video
go forth and be data literate!
What is data literacy?
As we learned in our Fuel & Flourish session, Data Literacy is the ability to read, understand, create, and communicate data.
Why should you be data literate?
being data literate
How can we tell what’s true and what’s not without being data scientists?
test your knowledge
Question 1
test your knowledge
Question 2
How can you become data literate?
our world runs on data
If it’s your role to communicate data insights and persuade people to change their behavior, you’ll have more influence and promote better decision-making if you emphasize the people behind the numbers.
4 Storytelling Techniques
02
01
Search for the Hero and the Adversary in the Data
Speak With the People Generating the Data
+info
+info
Identify and Address Conflict
Share Context
+info
+info
04
03
test your knowledge
Question 1
Click here after you've answered!
test your knowledge
Question 2
Click here after you've answered!
video
go forth and be data literate!
Your action item
Use your data literacy skills to analyze key performance metrics (KPIs) from your team's recent performance
Create a clear, actionable presentation to discuss insights and improvement strategies (pull from your current business review decks)
Present during your next team meeting
Email salespath@ttec.com your teams feedback
thanks!
Searching.....
Because most organizational data is generated by humans, the first step toward insight is to empathetically understand the people whose actions generate that data and who can turn slumps around.
Speak up!
To do so, identify a random sampling of data heroes. Speak with them, asking about their concerns, opinions, and motivations. Empathetically listen. You’ll hear things that surveys and Salesforce data simply can’t tell you.
Spread the news!
Sharing context can help leaders motivate their organizations and move their heroes forward and on to victory, especially after a defeat.
If you don't address it, you bless it...
By identifying the type of conflict people are facing, a leader gets a clearer view of how to communicate information that will help the hero get unstuck.