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Data literacy in 2025-Middle Manager Maps
TTEC
Created on February 19, 2025
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Middle Manager Maps - february edition
start
Data literacy in 2025
agenda
go forth and be data literate!
how you can become data literate?
test your knowledge
video
test your knowledge
why you should be data literate?
INtroduction
As we learned in our Fuel & Flourish session, Data Literacy is the ability to read, understand, create, and communicate data.
What is data literacy?
Why should you be data literate?
- Data literacy empowers us to make informed decisions and thrive in the digital age.
- Understanding data is key to success in navigating and leveraging the world of analytics.
- By identifying patterns and trends in data, individuals can better understand complex issues and find effective solutions.
- Being able to interpret and present data clearly allows for effective communication of insights to stakeholders.
How can we tell what’s true and what’s not without being data scientists?
being data literate
Question 1
test your knowledge
Question 2
test your knowledge
How can you become data literate?
If it’s your role to communicate data insights and persuade people to change their behavior, you’ll have more influence and promote better decision-making if you emphasize the people behind the numbers.
our world runs on data
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Identify and Address Conflict
Share Context
Speak With the People Generating the Data
Search for the Hero and the Adversary in the Data
4 Storytelling Techniques
Click here after you've answered!
Question 1
test your knowledge
Click here after you've answered!
Question 2
test your knowledge
video
go forth and be data literate!
Email salespath@ttec.com your teams feedback
Present during your next team meeting
Create a clear, actionable presentation to discuss insights and improvement strategies (pull from your current business review decks)
Use your data literacy skills to analyze key performance metrics (KPIs) from your team's recent performance
Your action item
thanks!
Because most organizational data is generated by humans, the first step toward insight is to empathetically understand the people whose actions generate that data and who can turn slumps around.
Searching.....
To do so, identify a random sampling of data heroes. Speak with them, asking about their concerns, opinions, and motivations. Empathetically listen. You’ll hear things that surveys and Salesforce data simply can’t tell you.
Speak up!
Sharing context can help leaders motivate their organizations and move their heroes forward and on to victory, especially after a defeat.
Spread the news!
By identifying the type of conflict people are facing, a leader gets a clearer view of how to communicate information that will help the hero get unstuck.