CONTRACT Appendix

Foundation I2025

IN-PERSON SESSIONS = 67%

VIRTUAL SESSIONS = 43%

TOTAL = 21 h/learner

AVERAGE = 5h/month/learner

Face-to-face Workshops (4 x 3h = 12h)

Vitual Classes (6 x 1.5h = 9h)

Interim Graduation (3h)

Concurrent, continuous, "paced" digital learning on the TAOLIN platform and gamification

How to be a great team player

How to develop the delivery excellence mindset

How to develop your customer-centricity

How to develop your resilience & change capacity

Thanks for the feedback!

How to develop a growth mindset

How to learn the ABCDs of trust building

How to master EI: understanding emotions as data

How to achieve flow & unchain your potential

Foundation I

• Embrace Humility: Value others, stay open to learning.
• Demonstrate Hunger: Proactive work ethic, enthusiasm for team goals.
• Exhibit People Smarts: Develop interpersonal skills.
• Collaborate Effectively: Communicate openly, listen actively, work well within the team.

• Process Excellence: Analyze and enhance delivery processes systematically.
• Data-Driven Efficiency: Utilize data for informed and efficient delivery improvements.
• Continuous Improvement Mindset: Foster a mindset of ongoing enhancement.
• Customer-Centric Focus: Prioritize customer needs, aligning processes for sustained excellence.

• Data-driven Customer Insights: Understand customer needs, behaviors, and preferences.
• Cultural Shift: Instill a customer-centric mindset and align values and processes.
• Feedback Integration: Actively use customer feedback for continuous improvement.
• Personal Value Commitment: Individually apply principles to enhance customer value.

• Change Awareness: Use ADKAR for self-awareness, valuing resilience.
• Adaptive Skills: Apply ATC for resilience through adaptability.
• Dedicated Change: Commit to change, aligning goals with ADKAR.
• Daily Resilience: Cultivate habits for navigating change with ATC principles.

• Clear Delivery: Master the EDGE model for effective feedback communication.
• Open Reception: Foster a receptive, two-way dialogue for feedback exchange.
• Growth Mindset: Embrace feedback as a tool for continuous improvement.
• Empathetic Approach: Consider and understand perspectives for enhanced feedback impact.

• Embrace Challenges: See them as opportunities to grow.
• Learn from Criticism: Build resilience and openness.
• Persistence in Setbacks: View obstacles as temporary, fostering perseverance.
• Celebrate Effort: Value progress, promoting ongoing learning in a growth mindset culture.

• A: Ability – Enhance trust through demonstrated competence and skills.
• B: Believability – Build trust by establishing credibility and reliability.
• C: Connectedness – Strengthen trust through authentic relationships and empathy.
• D: Dependability – Foster trust by consistently delivering on commitments and expectations.

• Self-awareness Mastery: Apply the EI framework for deep self-insight.
• Relationship Skills: Navigate interpersonal dynamics.
• Emotion Regulation: Develop composure techniques.
• Empathy Enhancement: Strengthen connections through heightened EI, fostering professional EI

• Flow Mastery: Achieve peak performance with effortless flow.
• Unleashing Potential: Overcome barriers, unlock untapped potential.
• Time Mastery: Strategically manage time for goal alignment.
• Sustainable Productivity: Cultivate balanced habits for purpose-driven existence

How to be a great team player

How to learn the ABCDs of trust building

How to develop resilience & change capacity

How to develop a delivery excellence mindset

How to master EI: emotions as data

Thanks for the feedback

How to develop your customer-centricity

How to achieve flow & unchain your potential

How to develop a growth mindset

Foundation I

By the conclusion of the pertinent module, participants will have developed the following skills:

Foundation II2025

Foundation II

IN-PERSON SESSIONS = 67%

VIRTUAL SESSIONS = 43%

TOTAL = 21 h/learner

AVERAGE = 5h/month/learner

How to take a helicopter view of what you do

Graduation (3h)

Vitual Classes (6 x 1.5h = 9h)

Face-to-face Workshops (4 x 3h = 12h)

Concurrent, continuous, "paced" digital learning on the TAOLIN platform and gamification

How to collaborate across borders

How to be inclusive and harness diversity

How to create psychological safety

How to deal with difficult people & situations

How to solve problems using design thinking

How to influence with impact

How to communicate up, down & across

How to cultivate your situational agility

Foundation II

By the conclusion of the pertinent module, participants will have developed the following skills:

• Value Diverse Insights: Appreciate unique perspectives and experiences.
• Promote Inclusivity: Create an environment where everyone feels heard.
• Encourage Collaboration: Foster effective collaboration among diverse team members.
• Leverage Cognitive Diversity: Actively seek varied perspectives for enhanced problem-solving.

• Open Communication: Encourage free expression of ideas.
• Recognition: Acknowledge individual efforts.
• Inclusivity: Promote diversity and ensure inclusion.
• Constructive Feedback: Provide supportive feedback for growth.

• Stay Calm: Maintain composure for clear thinking.
• Active Listening: Seek to understand the other person.
• Express Clearly: Communicate thoughts and feelings assertively.
• Seek Common Ground: Identify shared goals for understanding.

• Discover: Understand, empathize, gather insights.
• Define: Synthesize findings, create a clear problem statement.
• Develop: Generate solutions, prototype, and test.
• Deliver: Implement the final solution, iterate based on feedback.

• Strategic Understanding: Clearly grasp firm's strategic goals.
• Task Alignment: Directly link daily tasks to strategic objectives.
• Impactful Prioritization: Prioritize tasks for significant strategic contribution.
• Periodic Assessment: Regularly evaluate alignment with evolving goals.

• Build Trust: Cultivate strong connections, showcase reliability.
• Establish Credibility: Demonstrate expertise, consistency.
• Effective Communication: Clearly articulate ideas, adapt to audiences.
• Influencing Tactics: Use persuasion, leverage networks strategically.

• Upward: Share goals, seek feedback and updates.
• Downward: Outline expectations, provide feedback.
• Lateral: Foster open communication, collaborate.
• Diagonal: Bridge communication, encourage collaboration.

• Versatile Leadership: Develop diverse skills for agile leadership.
• Adaptive Decision-Making: Enhance adaptability in decision-making.
• Collaborative Communication: Cultivate effective communication for diverse collaboration.
• Change Mastery Mindset: Embrace a mindset for leading through transitions.

How to influence with impact

How to deal with difficult people & situations

How to be inclusive and harness diversity

How to communicate up, down & across

How to solve problems using design thinking

How to create psychological safety

How to cultivate your situational agility

How to take a helicopter view of what you do

• Cultural Intelligence: Develop and adapt to diverse working styles.
• Communication Strategies: Tailor approaches to bridge cultural gaps.
• Building Trust: Establish trust through cultural acknowledgment.
• Adaptability: Be flexible for seamless cross-border collaboration.

How to collaborate across borders

Accelerator I2025

IN-PERSON SESSIONS = 67%

VIRTUAL SESSIONS = 43%

TOTAL = 21 h/learner

AVERAGE = 5h/month/learner

Face-to-face Workshops (4 x 3h = 12h)

Vitual Classes (6 x 1.5h = 9h)

Interim Graduation (3h)

Concurrent, continuous, "paced" digital learning on the TAOLIN platform and gamification

How to diagnose & deal with dysfunctions of a team

How to get a team's chemistry right using Belbin

How to feedforward: unleashing growth

How to play delegation poker

How to learn to develop yourself & others

How to learn to change leadership gears

How to drop your armour & build trust using BRAVING

How to lead with emotional intelligence

How to manage leadership transitions

Interim Graduation (3h)

Accelerator I

• Lencioni Team Assessment: Diagnose dysfunctions using Lencioni's model.
• Transparent Dialogue: Address issues openly and honestly.
• Collaborative Solutions: Encourage teamwork for problem-solving.
• Continuous Improvement: Apply Lencioni's principles for ongoing team enhancement.

• Belbin Assessment Strategy: Strategically assign roles based on Belbin assessments.
• Collaborative Strengths: Foster collaboration through understanding individual strengths.
• Balanced Team Dynamics: Allocate roles for a well-balanced and effective team.
• Continuous Optimization: Regularly assess and optimize with Belbin for ongoing success.

• Data-Driven Feedforward Mastery: Master impactful feedforward
• Reflective Growth Skills: Hone data-informed self-reflection for continuous improvement.
• Effective Communication: Deliver feedback grounded in tangible observations.
• Data-Driven Leadership: Apply feedforward with a data-centric approach for measurable growth.

• Clear Task Definitions: Utilize the delegation board for transparent task assignment.
• Delegation Levels: Clarify authority levels (1-7) for each task.
• Delegation Poker Game: Engage the team in collaborative decision-making
• Regular Reviews: Periodically adjust delegation levels to align with team capabilities.

• Data-driven Assessment: Utilize data to assess individuals' strengths and areas for development.
• Data-informed Feedback: Provide feedback grounded in data to guide improvement.
• Coaching for Insights: Use insights for personalized growth in coaching conversations.

• Recognition and Motivation: Acknowledge achievements to foster motivation.

• Situational Awareness: Understand diverse leadership situations.
• Adaptability: Change leadership styles based on the context.
• Flexibility: Embrace agility in response to challenges.
• Continuous Learning: Foster a mindset of ongoing leadership improvement.

• Embrace Vulnerability: See vulnerability as strength.
• Take Accountability: Own your actions transparently.
• Show Courage: Face discomfort openly.
• Build Connections: Share your true self for genuine connections.
• BRAVING: Deep-dive into trust

• Empathy: Understand and consider team members' emotions.
• Motivation: Inspire by aligning goals with their values.
• Social Skills: Develop positive relationships and effective communication.
• Collaboration: Foster a collaborative environment valuing each team member's strengths.

• Assessment: Rapidly assess the new environment and challenges.
• Acceleration: Develop a plan for quick learning and impact in the first 90 days.
• Negotiation: Build key relationships and set clear expectations.
• Sustainment: Establish a foundation for long-term success and impact.

How to diagnose & deal with team dysfunctions

How to drop your armour using BRAVING

How to play delegation poker

How to get a team right using Belbin

How to lead with emotional intelligence

How you can learn to develop people

How to feedforward: unleashing growth

How to manage leadership transitions

How to learn to change leadership gears

Accelerator I

By the conclusion of the pertinent module, participants will have developed the following skills:

Accelerator II2025

IN-PERSON SESSIONS = 67%

VIRTUAL SESSIONS = 43%

TOTAL = 21 h/learner

AVERAGE = 5h/month/learner

Face-to-face Workshops (4 x 3h = 12h)

Vitual Classes (6 x 1.5h = 9h)

Graduation (3h)

Concurrent, continuous, "paced" digital learning on the TAOLIN platform and gamification

How to pessuade the unpersuadable

How to lead through change using ADKAR

Are you a football coach or an empathy jedi?

How to develop your strategic acumen

How to combine continuous improvement & agility

How to deliver a high performance culture

How to lead when you & the team are exhausted

How to develop an outstanding CX

How to create a fearless team

Interim Graduation (3h)

Accelerator II

• Know-it-all: Ask them to explain how things work
• Stubborn: Let them seze the reigns by asking the right questions
• Narcissist: Find the right way to praise them in a different area
• Disagreeable: Learn how to disagree with the disagreeable

• Clear Communication: Articulate change transparently, with a concise plan.
• Engaging Commitment: Devise strategies aligning change with team goals.
• Practical Application: Compile essential info, design a brief training.
• Effective Reinforcement: Establish support, create a strategy for skill application.

• Smart Decision Skills: Master forward-thinking decisions that explore options & shape outcomes.
• Better Communication: by using various methods and understanding emotional impact.
• Feelings Like Yoda: Develop emotional smarts like Yoda - caring, self-aware, and making wise choices.
• Leadership Coaching: Learn to motivate others , understanding both work and personal aspects.

• Key Concepts: Grasp fundamental ideas and recognize effective strategies.
• Analytical Skills: Improve analysis and distinguish good strategies.
• Problem-Solving: Develop strategic skills and apply thinking to real challenges.

• Implementation: Transform insights into plans and communicate confidently.

• Lean Startup Mastery: Grasp core principles for innovation and success.
• Practical Lean Approaches: Develop skills for real challenges with iterative development.
• Customer-Centric Innovation: Embrace customer feedback for a focused approach.
• Continuous Improvement: Cultivate an ongoing improvement mindset.

• Trust-Building: Apply strategies for positive team dynamics.
• Unified Goals: Learn actionable techniques for team unity.
• Communication Skills: Practice methods for open team dialogue.
• Innovation Development: Explore practical ways for continuous learning and innovation.

• Self-Care: Recognize personal exhaustion and stay well while leading.
• Team Support: Identify team exhaustion, fostering a strong, cooperative team.
• Effective Communication: Discuss work and well-being, giving helpful feedback.
• Smart Leadership: Manage heavy workloads, creating a supportive environment.

• Explore CX Trends: Understand current CX trends.
• Boost Happiness and Profits: Practice strategies for happier CX and increased profits.
• Tech for Better Interactions: Learn to use technology for improved CX.
• Team CX Plan: Develop a personalized plan to enhance team-based CX.

• Psychological Safety: Understand and address barriers for a safe team environment.
• Innovation Skills: Learn strategies for fostering innovation and creativity.
• Effective Communication: Enhance open and transparent team dialogue.
• Leadership for Growth: Develop leadership for a growth mindset

How to pessuade the unpersuadable

How to lead when you & the team are exhausted

How to develop your strategic acumen

How to lead through change using ADKAR

How to develop an outstanding CX

How to combine CI & agility

Are you a football coach or an empathy jedi?

How to create a fearless team

How to deliver a high performance culture

Accelerator II

By the conclusion of the pertinent module, participants will have developed the following skills:

Foundations Refresher2025

• Upward: Share goals, seek feedback and updates.
• Downward: Outline expectations, provide feedback.
• Lateral: Foster open communication, collaborate.
• Diagonal: Bridge communication, encourage collaboration.

How to communicate up, down & across

• Build Trust: Cultivate strong connections, showcase reliability.
• Establish Credibility: Demonstrate expertise, consistency.
• Effective Communication: Clearly articulate ideas, adapt to audiences.
• Influencing Tactics: Use persuasion, leverage networks strategically.

How to influence with impact

How to deal with difficult people & situations

How to communicate up, down & across

How to influence with impact

VIRTUAL SESSIONS = 46%

TOTAL = 6.5 h/learner

IN-PERSON SESSIONS = 54%

• Stay Calm: Maintain composure for clear thinking.
• Active Listening: Seek to understand the other person.
• Express Clearly: Communicate thoughts and feelings assertively.
• Seek Common Ground: Identify shared goals for understanding.

How to deal with difficult people & situations

Accelerator Refresher2025

Empowering Teams Through Coaching, Autonomy, and Strategy

Cultivate Accountability and OwnershipDrive accountability with Giver-Taker-Matcher Framework and Coaching for Accountability. Use Situational Coaching to adjust your approach.

Foster Continuous Improvement and InnovationInspire growth with Growth Mindset Framework and Reframing for Innovation.

Frameworks & Tools

Build Autonomy, Not Dependency Use Coaching for Autonomy to encourage decision-making and Decision Rights Framework to clarify roles. Identify decision-making gaps through Decision Deficit.

Align Daily Actions with Strategic GoalsAlign tasks with goals using The Golden Circle and balance action with strategy through Reflective Urgency. Apply the Critical Thinking Roadmap to prioritize effectively.

Frameworks & Tools

Coaching is the key to unlocking high-performing teams by fostering autonomy, strategic thinking, and accountability. In this module, you’ll learn how to coach your team to take ownership of their work, align daily tasks with long-term goals, and make proactive decisions. You’ll develop the skills to empower team members to manage their workloads, improve collaboration, and cultivate the culture. With coaching as your foundation, you’ll lead teams that not only perform at their best but also drive long-term success, innovation, and greater accountability.

VIRTUAL SESSIONS = 46%

TOTAL = 6.5 h/learner

OVERVIEW

IN-PERSON SESSIONS = 54%

Empowering Teams Through Coaching, Autonomy, and Strategy (II

Empowering Teams Through Coaching, Autonomy, and Strategy (II)

Empowering Teams Through Coaching, Autonomy, and Strategy (I)

BELUX Refresher2025

• Build Trust: Cultivate strong connections, showcase reliability.
• Establish Credibility: Demonstrate expertise, consistency.
• Effective Communication: Clearly articulate ideas, adapt to audiences.
• Influencing Tactics: Use persuasion, leverage networks strategically.

How to influence with impact

• Self-Care: Recognize personal exhaustion and stay well while leading.
• Team Support: Identify team exhaustion, fostering a strong, cooperative team.
• Effective Communication: Discuss work and well-being, giving helpful feedback.
• Smart Leadership: Manage heavy workloads, creating a supportive environment.

How to lead when you & the team are exhausted

How to lead when you & the team are exhausted

How to influence with impact