Track Descriptions

Data & Analytics

Specialty & Commercial Insurance

Sales & Performance Marketing

Claims

Distribution

Innovation in Action

Cyber Risk & Insurance

ITC Agents & Brokers

ITC LATAM

Customer Experience, Acquisition & Retention

ITC Life, Health & Benefits

Property, Motor & Travel

Underwriting

ITC Agents & Brokers

With self-service platforms, AI-driven underwriting, and digital distribution models rapidly changing the landscape, agents and brokers must adapt to stay competitive. While some fear disintermediation, others see technology as an opportunity to enhance their value proposition. This track will explore how AI, automation, and digital engagement tools are transforming the role of intermediaries, helping them to provide more personalized advice, improve operational efficiency, and strengthen client relationships. Expect discussions on lead generation, embedded insurance, hybrid distribution models, and the tech stack of the modern broker.

Topics:

• AI as a co-pilot for agents & brokers: Enhancing productivity or replacing expertise?
• Embedded insurance: A threat or an opportunity for intermediaries?
• Digital platforms & automation: The broker of the future
• Hybrid distribution: Striking the right balance between tech & personal touch
• Lead generation & AI-driven client acquisition: Smarter prospecting or more noise?

Past speakers include:

• Bryan Davis, President, VIU by HUB
• Tamara Zaichkowsky, Chief Digital Officer, Acrisure
• Ryan Hanley, Serial Founder, Speaker, Entrepreneur, Influencer, and Founder, Finding Peak
• David Carothers, Principal, Florida Risk Partners
• Dawnyel Smink, Western Region President, Keystone
• Ibrahim Gokcen, Chief Data and Analytics Officer, Aon

ITC LATAM

Latin America presents one of the biggest opportunities for insurance innovation, with low insurance penetration, a growing middle class, and increasing mobile adoption. However, challenges like regulatory complexity, economic volatility, and lack of financial literacy continue to hinder widespread adoption. This track will explore how AI, digital distribution, microinsurance, and insurtech partnerships are reshaping the industry in LatAm, creating new opportunities for insurers, startups, and global investors. Expect deep dives into embedded insurance, alternative distribution models, and the role of technology in improving accessibility and affordability.

Topics:

• Underwriting tailored for LatAm’s diverse markets
• Digital distribution & mobile-first insurance: Unlocking access for the uninsured
• Microinsurance & financial inclusion: Business model or CSR initiative?
• The regulatory landscape: Navigating compliance challenges across multiple countries
• The role of fintech & banking partnerships in scaling insurance adoption
• Embedded insurance: Will big tech and retailers be the key to market growth?
• How global insurers and VCs view LatAm: Investment trends and opportunities

Past speakers include:

• Hugues Bertin, CEO and President, Digital Insurance LATAM and AIP
• Ney Ferraz Dias, CEO, Bradesco Auto/RE
• Roberto Teixeira, CEO, XP Seguros e Previdência
• Carlos Cendra Falcon, Scouting & Investment Lead, MAPFRE Open Innovation

Cyber Risk & Insurance

Cyber risk is one of the fastest-growing and most unpredictable threats facing businesses today. As cyberattacks become more sophisticated, insurers must rethink how they assess, price, and mitigate cyber risk. This track explores the intersection of AI, cybersecurity, and risk transfer, addressing how insurers can stay ahead in an ever-changing digital battlefield.

Debate: Will GenAI lead to the next cyber catastrophe—or prevent it?

Topics:

• AI-driven cyber risk assessment & underwriting: Smarter pricing or greater uncertainty?
• Silent cyber risk: How can insurers better define and manage exposures?
• The role of insurers in ransomware mitigation & response strategies
• Cyber risk modeling: Are AI-powered simulations improving accuracy?
• Emerging regulatory challenges in cyber insurance: Compliance vs. innovation
• Real-time threat intelligence: How AI is transforming cyber risk prevention
• The evolving role of reinsurers in managing large-scale cyber events

Past speakers include:

• Sastry Durvasula, Chief Information & Client Services Officer, TIAA
• Rodney Zemmel, Global Leader of McKinsey Digital, McKinsey & Company
• Jamie Kinsley, Deputy COO for Cyber and Professional Lines, Tokio Marine HCC
• Amit Arora, Adjunct Associate Faculty – Applied Risk Analytics, Columbia University

ITC Life, Health & Benefits

The future of life, health, and employee benefits is being shaped by AI-driven underwriting, predictive health analytics, digital wellness programs, and personalized risk assessment. Insurers are leveraging wearable technology, genomics, and behavioral data to create more dynamic and customized coverage options. At the same time, concerns around privacy, bias in AI-driven risk models, and regulatory compliance are growing. This track explores how insurers, employers, and healthtech innovators are balancing innovation with data, accessibility, and affordability in a rapidly evolving landscape.

Topics:

• AI-driven underwriting: Are predictive models improving fairness or reinforcing bias?
• Wearables & continuous health monitoring: A game-changer for risk assessment?
• The rise of telemedicine & digital health platforms: How insurers are integrating care
• Personalized health & life insurance: Balancing dynamic pricing with customer trust
• Employer-sponsored benefits & AI-driven engagement: Boosting wellness or overstepping?
• Longevity risk & the future of retirement insurance: Can AI predict life expectancy better?
• The regulatory challenges of AI in life & health insurance: Compliance vs. Innovation

Past speakers include:

• Ron Gura, CEO & Co-Founder, Empathy
• Stephen Barnham, Global Chief Digital & Information Officer, Dai-ichi Life
• Josh Hart, CTO & Co-Founder, YuLife
• Brittany Clements, Managing Director, American Family Ventures

Innovation in Action

Innovation in insurance is moving faster than ever, but which ideas are truly transformative, and which are just hype? As AI, blockchain, parametric models, and digital ecosystems redefine the industry, insurers, startups, and investors must navigate funding challenges, evolving business models, and emerging risks. This track explores the cutting-edge technologies, investment trends, and disruptive forces shaping the future of insurance. Expect bold ideas, candid conversations, and a critical look at what’s working—and what’s not.

Debate: Is the insurtech funding winter over—or is the ice still thick?

Topics:

• The rise (or fall) of AI-native insurers: Are they the future or overhyped?
• The next wave of insurtech disruption: Who’s leading, and who’s failing?
• M&A trends: Who’s buying, and who’s getting bought?
• The impact of VC funding on innovation: Is profitability replacing growth at all costs?
• Can insurers and startups really collaborate, or are their priorities too misaligned?
• Alternative risk transfer & parametric models: Are they scalable or just niche?
• Blockchain & Web3 in insurance: Dead, evolving, or just misunderstood?
• The role of big tech in insurance: Strategic partnerships or existential threats?
• AI-driven decision-making: What happens when machines start running the industry?
• Breaking into the market: How can startups and new entrants survive and scale?

Past speakers include:

• Alex de Kegel, Chief Investment Officer & Mananaging Director, Allianz X North America
• John Swigart, CEO & Co-Founder, Pie Insurance
• Rick McCathron, CEO, Hippo
• Bruno Sardinha, Chief Innovation Officer, Travelers

Specialty & Commercial Insurance

From cyber threats and climate risks to parametric insurance and embedded coverage models, specialty and commercial insurers are navigating an increasingly complex and volatile landscape. AI-driven underwriting, real-time data analytics, and alternative risk transfer solutions are transforming how businesses assess, mitigate, and transfer risk—but do these innovations actually improve coverage, or do they just make pricing more opaque? As industries become more interconnected, insurers must also rethink supply chain risk, contingent business interruption, and emerging liability exposures. This track will explore how specialty and commercial insurers are adapting, innovating, and competing in a rapidly evolving market.

Debate: Can AI outthink underwriters in complex commercial policies?

Topics:

• AI-powered underwriting for specialty lines: Where does human expertise still matter?
• Parametric insurance for niche industries: A scalable solution or a limited play?
• Supply chain disruptions & contingent business interruption coverage: Are insurers keeping up?
• Cyber insurance pricing & underwriting: Is AI helping or making risk unpredictable?
• Embedded insurance for commercial products: A growing trend or just hype?
• Professional liability & AI risks: Who is responsible when algorithms fail?
• Climate risk underwriting for commercial property: Are models evolving fast enough?
• Captives & alternative risk transfer: Why more businesses are becoming self-insured
• The evolution of trade credit & political risk insurance in an unstable global economy

Past speakers include:

• Byron Clymer, Chief Information Officer, Lockton
• Mojgan Lefebvre, Chief Technology & Operations Officer, Travelers
• Gary Hoberman, CEO & Founder, Unqork
• Jillian Slyfield, Chief Innovation Officer, Aon

Underwriting

Underwriting sits at the core of insurance. It’s where risk meets data, and profitability is won or lost. As new technologies redefine what’s knowable about a customer or exposure, underwriters are shifting from manual gatekeepers to strategic decision-makers powered by AI, automation, and analytics. But with more data comes more complexity. Can models stay explainable and fair? Will automation improve consistency, or strip away vital nuance? This track examines the evolving role of underwriting in the age of algorithmic decision-making, including the future of risk selection, pricing, distribution partnerships, and product personalization.

Debate:  Will underwriters be product architects of the future—or will automation make the role obsolete?

Topics:

• AI-driven risk selection: Smarter underwriting or black-box bias?
• Behavioral and third-party data: Where’s the line on privacy and accuracy?
• Underwriting automation: Streamlining operations or eroding judgment?
• GenAI and underwriting: From summarizing submissions to generating risk insights
• Personalization in underwriting: Is bespoke pricing the future or a regulatory risk?
• Underwriting for embedded insurance: How do you assess risk in real time
• Collaborating with distribution: Underwriting as a growth partner
• ESG, climate risk & new exposures: Can underwriting keep pace with emerging risks?

Past speakers include:

• Sharon Fernandez, Chief Underwriting Officer, Personal Insurance, Chubb
• Mark Anquillare, President & COO, Verisk
• Geoffrey Andrews – Chief Underwriting Officer, Coalition
• Raymond Lynch – Head of Underwriting Innovation, Zurich North America

Data & Analytics

Data is the lifeblood of modern insurance, fueling everything from underwriting and pricing to fraud detection and customer engagement. As insurers invest heavily in AI-driven analytics, predictive modeling, and real-time risk assessment, they must also navigate challenges related to data privacy, regulatory scrutiny, and model bias. This track explores how insurers can harness the power of data while ensuring transparency, security, and fairness in decision-making.

Debate: Will AI make actuarial science obsolete?

Topics:

• AI & predictive analytics in underwriting: Are algorithms outperforming actuaries?
• Large language models (LLMs) in insurance: Real value or just a black box?
• The ethics of AI-driven pricing: Can we eliminate bias, or just hide it better?
• Real-time data streams & IoT in risk assessment: Is the industry ready for continuous underwriting?
• Data privacy & regulatory compliance: Striking the balance between personalization & protection
• Open data ecosystems: How will insurers, insurtechs, and third parties collaborate?
• The rise of synthetic data in insurance: A game-changer for modeling or a dangerous illusion?
• Fraud detection & behavioral analytics: Can AI stay ahead of evolving scams?
• The future of insurance analytics: From predictive to prescriptive decision-making

Past speakers include:

• Christopher Sekerak, Senior Analyst, Insurtech Research, CB Insights
• Gaia Bellone, Chief Data Officer, Prudential Financial
• Debra Brackeen, Chief Strategy & Innovation Officer, CSAA Insurance
• Swatee Singh, Chief Data & AI Officer, TIAA

Property, Motor & Travel

Whether it’s protecting homes and buildings, managing vehicles and fleets, or covering global travelers, this track dives into the transformation of property, motor, and travel insurance. From underwriting to claims, embedded distribution to IoT integrations, we’ll explore how insurers are modernizing products, improving customer experiences, and responding to real-world risks across personal and commercial lines.

Topics:

• Climate risk, CAT modeling, and resilience strategies for property
• Commercial property innovation: from IoT to predictive maintenance
• Parametric solutions for weather-related and property losses
• Usage-based and behavior-based pricing models in auto
• Next-gen fleet management: telematics, EVs, and safety tech
• Claims digitization and automation across property and motor
• Embedded distribution: real estate platforms, OEMs, and travel providers
• Travel insurance for a new era: pandemics, cancellations, and extreme events
• Managing global mobility and cross-border coverage complexities
• Partnerships and ecosystems: home tech, auto, and travel platforms
• Leveraging geospatial, sensor, and third-party data for underwriting

Past speakers include:

• Mike Slattery, Head of Insurance, Rivian
• Fred Blumer, CEO, Porsche Auto Insurance, powered by Mile Auto
• Rick Lanter, SVP - Product Strategy and Development, CSAA
• Dennis Ellis, GM – Insurance, Credit Karma

Customer Experience, Acquisition & Retention

The battle for customer attention, trust, and loyalty has never been more intense. As AI-driven personalization, automation, and predictive analytics reshape how insurers attract, engage, and retain customers, new questions emerge: Does AI enhance customer relationships, or does it erode trust? How do insurers balance hyper-personalization with privacy concerns? And with rising expectations for seamless digital experiences, proactive service, and real-time interactions, how can insurers differentiate themselves? This track will explore the intersection of technology, behavioral science, and marketing in shaping the future of customer acquisition, engagement, and long-term retention.

Debate: Are AI-driven customer interactions improving service, or are insurers just using automation to cut costs and reduce human support?

Topics:

• AI-powered chatbots & virtual assistants: Enhancing CX or frustrating customers?
• Hyper-personalization vs. privacy: Where do customers draw the line?
• Behavioral analytics & predictive retention: Can AI stop churn before it happens?
• Gamification & rewards: Do loyalty programs really work?
• AI-driven pricing & dynamic policy adjustments: Fair or manipulative?
• Embedded insurance: The ultimate seamless experience or a loss of brand identity?
• Omnichannel engagement: Balancing automation with human touch
• The role of influencers & social commerce in insurance marketing

Past speakers include:

• Effi Fuks Leichtag, Chief Product Officer, Next
• Kyle Nakatsuji, CEO, Clearcover
• Robert Olson, CIO, Aon Reinsurance
• Venkat Krishnamoorthy, Group CTO & CDO, Hamilton Insurance Group

Claims

A Claims are the moment of truth in insurance, where policyholders expect fast, fair, and transparent resolutions. But as AI, automation, and real-time data reshape claims handling, new challenges arise. Can AI fairly assess damages and detect fraud, or does it introduce new biases? Will virtual inspections and automated settlements improve customer satisfaction, or erode trust? This track explores the latest innovations in claims automation, fraud detection, litigation management, and AI-driven assessments, as well as the growing tension between efficiency and the human touch.

Debate: Are AI-driven fraud detection systems keeping up with deepfake claims, or are insurers already losing the battle?

Topics:

• AI-powered fraud detection: Keeping up with deepfake claims and synthetic identities
• Virtual inspections & remote assessments: Faster, but at what cost?
• Claims automation vs. human adjusters: Where’s the right balance?
• Litigation management in the age of AI: Will insurers settle more or fight harder?
• Embedded insurance & instant claims payouts: Convenience or loss of control?
• AI-driven medical claims processing: Reducing fraud or shortchanging policyholders?
• Predictive analytics & claims triage: Can AI anticipate disputes before they happen?
• Parametric insurance in claims: The future of instant payouts or just for niche risks?

Past speakers include:

• José Luis Bernal Zúñiga, Chief Digital and Data Officer, MAPFRE USA
• Masashi Namatame, Group Chief Digital Officer, Tokio Marine
• Theresa Le, Chief Claims Officer, Cowbell
• Maren Polakoski, Senior Director - Claims Transformation Product Manager, Markel

Distribution

For carriers, insurance distribution is no longer just about agents and brokers. The rise of embedded insurance, digital MGAs, AI-driven sales, and direct-to-consumer (DTC) channels is forcing insurers to rethink how they reach customers, who owns the policyholder relationship, and where they fit in a rapidly evolving ecosystem. With competition from big tech, fintechs, and alternative distribution models, carriers must balance innovation with profitability, compliance, and long-term customer engagement. This track focuses on the strategic and operational challenges facing carriers as they evolve their distribution strategies.

Debate: Will traditional broker-carrier relationships survive the rise of digital-first distribution, or are they becoming obsolete?

Topics:

• AI-driven distribution: Is automation improving or weakening carrier relationships with customers?
• Embedded insurance: A game-changer for carriers, or a loss of brand identity?
• Digital MGAs & wholesalers: Do they complement or compete with traditional carriers?
• The struggle to own the customer: Are insurers becoming invisible in the value chain?
• Direct-to-consumer (DTC) vs. broker-led models: Can carriers succeed in both?
• API-driven distribution: How carriers are integrating with third-party platforms
• The role of underwriting in a digital-first distribution model
• How carriers are using AI for smarter lead generation and conversion
• Bancassurance & retail partnerships: Are they still relevant, or are new models taking over?
• The regulatory challenges of AI-driven sales & digital distribution

Past speakers include:

• Mark Holweger, President & CEO, Legal & General America
• Sean Ringsted, Chief Digital Business Officer, Chubb
• Nga Phan, Chief Head of Product, bolt
• Adrian Jones, Chief of Staff – International & Global Markets, Acrisure

Sales & Performance Marketing

Insurance marketers are under pressure to deliver results fast. But real performance means more than just clicks or impressions. This track dives into what works when it comes to scaling customer acquisition, nurturing leads, and optimizing conversion, all while navigating compliance, attribution headaches, and a low-trust digital environment. From D2C to B2B to broker support, this is where growth gets tactical.

Topics:

• Attribution models that actually work
• Personalization at scale without losing efficiency
• Performance marketing in a regulated industry
• Growth strategies for MGAs, carriers, and insurtechs
• Lead generation and conversion optimization
• First-party data strategies and consent management
• Cross-functional alignment between growth, product, and CX
• Paid vs organic – what’s worth the spend in insurance
• Building brand trust through performance channels