apply now!
2 - 4 Lakh
(REMOTE)
5:00 AM - 2: 00 PM IST -OR- 8:00 AM - 5:00 PM IST
Career Paths
We Do Remote Right
The Role
Who We Are
Striven ERPHelpdesk
Testimonials
Benefits & Perks
Our Culture
Qualifications
Click around to learn more about the "Striven ERP Helpdesk" position at Miles IT
apply now!
Our Culture
At Miles IT, everyone matters and belongs. Learn more about our work environment!
Inclusivity
We have a set of core beliefs that all team members embody every day. Take a look at all 12!
Our Beliefs
We are committed to helping each other and our customers. Watch the video above for more.
One Company
Career Path
How Success is Measured: Success is measured by exceeding customer expectations by delivering solutions that not only meet their business needs but also surpass them. Striven prioritizes customer satisfaction by providing proactive support and ensuring a smooth onboarding experience. The team actively seeks and incorporates customer feedback to continuously improve the product. Success is further quantified through monthly metrics that track key indicators such as customer retention, usage rates, and the achievement of desired business outcomes.
Career Paths
- Striven Helpdesk Specialist
- Striven Helpdesk Lead
- Striven Adoption Coordinator
- Striven Lead Adoption Coordinator
Check out how you control your own career path!
Being an inclusive, welcoming work environment
Our Beliefs
Click images to learn more about each core belief here at Miles IT
You Request. We Respond. It Gets Done!
Interruptions are Opportunities Knocking.
Working Hard and Smart.
Family Comes First.
Our Services are a Strategic Competitive Advantage for Our Customers.
Passionately Advocating for What is Best.
Caring.
We Start With YES.
Successful Communications = Successful Outcomes for All.
Taking Responsibility.
Career Development.
We are One Company.
Helping People Accomplish More
Take a look at the teams & culture that make up Miles IT!
Striven Helpdesk Specialist
We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative. Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven
here.
Responsibilities
- Assisting in training and how-to questions on system usage for all-in-one business software through screen-shares, phone calls, discussion, and chat tools
- Troubleshooting system bugs and escalating to the development team for fixes with clear steps on how to recreate the bug
- Confirming bugs have been fixed and communicated back to the customer accordingly
- Work with customers to learn about change requests they wish to have within the system
- Someone who wants to show they can put in the hard work in order to advance in their career
- Passionate about wanting to help people and resolve problems
- Someone who has a positive attitude and works well under pressure
- Resourceful and enjoys a collaborative work environment
- Able to quickly learn and adapt to new technologies and procedures
- Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
- Associates degree preferred
Education
Traits
- Experience with commonly used Customer Service/Technical Support software packages such as Jira, Slack, Zoho, Zendesk, Salesforce, etc.
- Familiarity with Google Workspace apps (Sheets, Docs, Drive, Calendar, etc.)
- Incredible verbal and written communication
- Prioritization and organization skills
- Adaptability to process changes
- Multitasking abilities
- Attention to detail
Skills
We Do remote right
Miles IT supplies the necessary hardware for our remote employees and our staff enjoy the no-stress commute to their workstations every day. We maintain a close-knit team and a sense of comradery through group chats and video meetings.
Check out a day in the life of a miles it remote worker!
Hear From Us!
Hear from some other Miles IT employees!
Striven Support - India
Miles IT
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Transcript
apply now!
2 - 4 Lakh
(REMOTE)
5:00 AM - 2: 00 PM IST -OR- 8:00 AM - 5:00 PM IST
Career Paths
We Do Remote Right
The Role
Who We Are
Striven ERPHelpdesk
Testimonials
Benefits & Perks
Our Culture
Qualifications
Click around to learn more about the "Striven ERP Helpdesk" position at Miles IT
apply now!
Our Culture
At Miles IT, everyone matters and belongs. Learn more about our work environment!
Inclusivity
We have a set of core beliefs that all team members embody every day. Take a look at all 12!
Our Beliefs
We are committed to helping each other and our customers. Watch the video above for more.
One Company
Career Path
How Success is Measured: Success is measured by exceeding customer expectations by delivering solutions that not only meet their business needs but also surpass them. Striven prioritizes customer satisfaction by providing proactive support and ensuring a smooth onboarding experience. The team actively seeks and incorporates customer feedback to continuously improve the product. Success is further quantified through monthly metrics that track key indicators such as customer retention, usage rates, and the achievement of desired business outcomes.
Career Paths
Check out how you control your own career path!
Being an inclusive, welcoming work environment
Our Beliefs
Click images to learn more about each core belief here at Miles IT
You Request. We Respond. It Gets Done!
Interruptions are Opportunities Knocking.
Working Hard and Smart.
Family Comes First.
Our Services are a Strategic Competitive Advantage for Our Customers.
Passionately Advocating for What is Best.
Caring.
We Start With YES.
Successful Communications = Successful Outcomes for All.
Taking Responsibility.
Career Development.
We are One Company.
Helping People Accomplish More
Take a look at the teams & culture that make up Miles IT!
Striven Helpdesk Specialist
We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative. Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven
here.
Responsibilities
Education
Traits
Skills
We Do remote right
Miles IT supplies the necessary hardware for our remote employees and our staff enjoy the no-stress commute to their workstations every day. We maintain a close-knit team and a sense of comradery through group chats and video meetings.
Check out a day in the life of a miles it remote worker!
Hear From Us!
Hear from some other Miles IT employees!