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CASE STUDY INFOGRAPHIC

Mayuri Rajan

Created on January 5, 2025

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Transcript

Case Study: TechNova Solutions – Navigating Post-Pandemic Challenges

The Challenge

The Solution

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  1. Internal Communication Problems: Since 80% of employees work from home, it’s been hard to coordinate projects. This has caused missed deadlines and confusion about tasks.
  2. Employee Burnout: A survey shows that 60% of employees feel overworked and disconnected from the company’s culture.
  3. Losing Clients: More clients are leaving for competitors who offer cheaper and more flexible options.

Company

TechNova Solutions is a mid-sized IT company specializing in custom software development and IT consulting.

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150+
650+
35+
20+

franchises

workers

markets worldwide

languages

Established in 2008, the company operates in 35+ markets worldwide with over 650 employees. TechNova prides itself on delivering innovative and scalable solutions to its clients, many of whom are startups and small businesses. Recently, TechNova has faced challenges adapting to the post-pandemic work environment, where remote work has become the norm, and client demands have shifted toward more flexible, hybrid IT solutions.

Despite a strong portfolio and reputation, TechNova's client satisfaction scores have dropped by 20% in the past year. The company identified several key issues:

Goal: TechNova’s leaders want a plan to make work smoother, keep employees happy, and win back client trust—all within six months. You are part of a consulting team hired to solve TechNova’s problems. Your team must create a professional report outlining your recommendations.