apply now!
$35k - $55k
(HYBRID/ONSITE) 7am-4pm / 8am-5pm / 9am-6pm
Career Paths
Working Hybrid/Onsite
The Role
Who We Are
IT Support Consultant
Testimonials
Benefits & Perks
Our Culture
Qualifications
Click around to learn more about the "Hybrid IT Support Consultant" position at Miles IT
apply now!
Our Culture
At Miles IT, everyone matters and belongs. Learn more about our work environment!
Inclusivity
We have a set of core beliefs that all team members embody every day. Take a look at all 12!
Our Beliefs
We are committed to helping each other and our customers. Watch the video above for more.
One Company
Career Path
How Success is Measured: Our IT support team is committed to delivering exceptional service. We measure success by ensuring customers feel their issues are addressed promptly and effectively. Our IT Support Consultants aim to resolve 60% of requests promptly, ensuring no issues persist due to a lack of expertise. Our team’s technical skills are continually evolving through both daily work and dedicated development efforts. With an average of 11 tasks completed per day, our team demonstrates our efficiency and commitment to customer satisfaction.
Career Paths
Check out how you control your own career path!
Please select your desired location to begin your application:
USA Locations
Altoona, PA
Austin, TX
Chicago, IL
Boston, MA
Miami, FL
Santa Monica, CA
Being an inclusive, welcoming work environment
Our Beliefs
Click images to learn more about each core belief here at Miles IT
You Request. We Respond. It Gets Done!
Interruptions are Opportunities Knocking.
Working Hard and Smart.
Family Comes First.
Our Services are a Strategic Competitive Advantage for Our Customers.
Passionately Advocating for What is Best.
Caring.
We Start With YES.
Successful Communications = Successful Outcomes for All.
Taking Responsibility.
Career Development.
We are One Company.
Helping People Accomplish More
Take a look at the teams & culture that make up Miles IT!
Support Consultant
Our IT Division, empowers businesses by providing comprehensive IT support, cybersecurity solutions, cloud management, and network optimization. We act as your dedicated IT team, ensuring seamless operations, data protection, and technological innovation. When our clients have a request or issue that requires more technical troubleshooting than our first responders can provide, our reinforcement group steps in to handle the task. Members of the reinforcements group and spends 70% of the day working on the most complex support issues and 30% of the day mentoring the technical team members from the first tier.Common issues that you will work on include server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.
Responsibilities
- Deliver exceptional remote support to clients according to assigned service plans.
- Proactively identify opportunities and make recommendations to enhance customer experience and system performance.
- Maintain technical documentation of assigned service plans
- Assist other team members to share expertise and optimize workload, as needed
- Responsible for remotely supporting assigned service plans and other customers
- Responsible for making recommendations to improve customer experience and systems
- Detail-oriented, analytical and logical
- Flexible and relentlessly optimistic
- Results-focused with a can-do attitude
- Team-focused and responsible
Traits
- Ability to diagnose and fix hardware and software issues for both desktops and servers
- Experience installing and troubleshooting problems on Windows, WinServer, Active Directory, Exchange, DNS
- End-User and Help Desk experience in MS Office Suite and other common desktop applications
- Experience in troubleshooting network related issues that can be related to network infrastructure such as switches and routers
- Configuration of TCP/IP settings on network and troubleshooting TCP/IP issues
- A machine running Windows 10 or greater
- Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required
Requirements
We Do remote right
Miles IT supplies the necessary hardware for our remote employees and our staff enjoy the no-stress commute to their workstations every day. We maintain a close-knit team and a sense of comradery through group chats and video meetings. Our Hybrid IT Support staff are set up to work from home, and may deployed to an area client location up to 50% of the time.
Check out a day in the life of a miles it remote worker!
Please select your desired location to begin your application:
USA Locations
Altoona, PA
Austin, TX
Boston, MA
Chicago, IL
Miami, FL
Santa Monica, CA
Hear From Us!
Hear from some other Miles IT employees!
Hybrid IT Support Consultant (US Remote)
Miles IT
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Transcript
apply now!
$35k - $55k
(HYBRID/ONSITE) 7am-4pm / 8am-5pm / 9am-6pm
Career Paths
Working Hybrid/Onsite
The Role
Who We Are
IT Support Consultant
Testimonials
Benefits & Perks
Our Culture
Qualifications
Click around to learn more about the "Hybrid IT Support Consultant" position at Miles IT
apply now!
Our Culture
At Miles IT, everyone matters and belongs. Learn more about our work environment!
Inclusivity
We have a set of core beliefs that all team members embody every day. Take a look at all 12!
Our Beliefs
We are committed to helping each other and our customers. Watch the video above for more.
One Company
Career Path
How Success is Measured: Our IT support team is committed to delivering exceptional service. We measure success by ensuring customers feel their issues are addressed promptly and effectively. Our IT Support Consultants aim to resolve 60% of requests promptly, ensuring no issues persist due to a lack of expertise. Our team’s technical skills are continually evolving through both daily work and dedicated development efforts. With an average of 11 tasks completed per day, our team demonstrates our efficiency and commitment to customer satisfaction.
Career Paths
Check out how you control your own career path!
Please select your desired location to begin your application:
USA Locations
Altoona, PA
Austin, TX
Chicago, IL
Boston, MA
Miami, FL
Santa Monica, CA
Being an inclusive, welcoming work environment
Our Beliefs
Click images to learn more about each core belief here at Miles IT
You Request. We Respond. It Gets Done!
Interruptions are Opportunities Knocking.
Working Hard and Smart.
Family Comes First.
Our Services are a Strategic Competitive Advantage for Our Customers.
Passionately Advocating for What is Best.
Caring.
We Start With YES.
Successful Communications = Successful Outcomes for All.
Taking Responsibility.
Career Development.
We are One Company.
Helping People Accomplish More
Take a look at the teams & culture that make up Miles IT!
Support Consultant
Our IT Division, empowers businesses by providing comprehensive IT support, cybersecurity solutions, cloud management, and network optimization. We act as your dedicated IT team, ensuring seamless operations, data protection, and technological innovation. When our clients have a request or issue that requires more technical troubleshooting than our first responders can provide, our reinforcement group steps in to handle the task. Members of the reinforcements group and spends 70% of the day working on the most complex support issues and 30% of the day mentoring the technical team members from the first tier.Common issues that you will work on include server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.
Responsibilities
Traits
Requirements
We Do remote right
Miles IT supplies the necessary hardware for our remote employees and our staff enjoy the no-stress commute to their workstations every day. We maintain a close-knit team and a sense of comradery through group chats and video meetings. Our Hybrid IT Support staff are set up to work from home, and may deployed to an area client location up to 50% of the time.
Check out a day in the life of a miles it remote worker!
Please select your desired location to begin your application:
USA Locations
Altoona, PA
Austin, TX
Boston, MA
Chicago, IL
Miami, FL
Santa Monica, CA
Hear From Us!
Hear from some other Miles IT employees!