Bus Upper Inter reading 14 6

Match 1–8 to definitions a–h. Drag and place the definition in green boxes to the front of the correct collocation. 1) customer complaint = 2) league table = 3) guiding principle = 4) working practice = 5) enormous strides = 6) task force = 7) statistical criteria = 8) data gathering =

a) a shared idea or convention

b) the standards used for statistical analysis

c) as it sounds, complaints about the company or product from a customer

d) the typical way a company functions

e) the collection of information

f) big steps

g) a group of people tasked with dealing with a specific issue

h) a table of performance data comparing different items within a category

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1 c - 2 h - 3 a - 4 d - 5 f - 6 g - 7 b - 8 e