Want to create interactive content? It’s easy in Genially!
DJ Customer engagement
BETFRED
Created on December 2, 2024
Start designing with a free template
Discover more than 1500 professional designs like these:
Transcript
- Awareness: Involves actively listening and observing customers to understand their needs and emotions
- Acknowledgment: This is about validating customers’ feelings and concerns, showing empathy and understanding.
- Action: Refers to taking appropriate steps to address customers’ needs and resolve their issues effectively.
- Advocacy: Involves going above and beyond to exceed customer expectations and create a positive customer experience
4 A of Customer Empathy
The more you know about your customers the more meaningful relationships you can build
Create a customer Profile
- Interest - Favourite sport - Favourite team/player
- Challenges - location - Mobility -language
- Goals - win big - win a little and often
- Demoghaphic -Age - Enithicity
- Behaviour Pattern - what do they bet on - How offten do they visit?
- Motivation - Why do they come - Social - OTC - SSBT - FOBT
Create a customer Profile
The more you know about your customers the more meaningful relationships you can build
Create a customer Profile
Now that you have created your customer profile how can you tailor your interaction with them?
Create a customer Profile
Exude positivity
Thank you for taking the time to complete this training. Please now close this document and return to the Main Page of the Training Platform and tick to confirm your understanding of this module.
Sign Off
Maintain Approachability
Thank you for taking the time to complete this training. Please now close this document and return to the Main Page of the Training Platform and tick to confirm your understanding of this module.
Sign Off
Smile
A friendly facial expression can be inviting to people. Maintain a warm but natural smile when you are at work.
Key tips for being approchable
Make eye contact
You can also encourage people to approach you through eye contact. Maintain eye contact when you greet someone and during conversations.
Key tips for being approchable
Have an open posture
An open posture demonstrates confidence and can make people feel comfortable approaching you. Practice an open posture, if possible, by:
- Sitting up straight with your shoulders back
- Leaning toward speakers slightly during conversations
- Placing your hands at your side rather than in your pockets or across your chest
- Keeping your eyes up and forward
Key tips for being approchable
Avoid fidgeting
Nervous habits can make you look anxious. Avoid fidgeting with things like your pen, keys or hair or doing something you might not be aware of, such as cracking your knuckles or touching your face. When interacting with people, focus on keeping your hands at your sides or in your lap or using them to gesture rather than fidget during conversations.
Key tips for being approchable
Ignore your phone
It's important to be present and accessible in professional settings, which often means putting away your phone. If you are looking at your phone, people might think you are busy. They might not interact with you because they do not want to interrupt.