WOW! BILLING INFOGRAPHIC
NOVEMBER
All of the information here was collected based on outcome obtanied out of the MKC
FIBER SUPPORT
Change name proccess
On October 1, 2024, WOW! introduced 2 new pricing package sets to help acquire new customers and retain existing customers. This pricing is only available in WOW! fiber markets and Legacy markets that have a Signal Access Code (SAC) of “X”. Customers will have the following options:
- 2025 WOW! fiber Standard pricing Provides the best available rate Eligible for future rate increases
- Package ID: “MP25”
A name change should not be used to change financial responsibility of an account to a roommate, friend, or caller wishing to take ownership of the services. Unless it is due to:
- Marriage
- Divorce
- death
- Corrections
- Legal Name Change
Agents will advise customers to send in copies of the supporting legal documentation with all pertinent details including the WOW! Account Number using one of the following methods: Fax: (888) 268 – 5859 Email: wow_billing@wowinc.com US Mail WOW! Account Research: P.O. Box 4350 Carol Stream, IL 60197-4350 Time frame 5 business day
2025 WOW! fiber Price Lock pricing
- Locks in the rate for an additional $10.00 more than 2025 WOW! fiber Standard pricing, Internet package rate is guaranteed if the customer remains in the package Will never receive a rate increase to the packaged services.
- WOW! Video services are not guaranteed since they are not in the Price Lock package.
- YouTube TV services are not guaranteed since they are not in the Price Lock package.
- WOW! Phone services are not guaranteed since they are not in the Price Lock package.
- Package ID: “PL25”.
Let's keep in mind that we received this type of calls NOT very often and this needs to be handle in the most accurate way, using our tools like gooroo & icoms to verify the specific data when it is neccesary
BGI Info
Amy Huembes
Created on November 29, 2024
Start designing with a free template
Discover more than 1500 professional designs like these:
View
Akihabara Microsite
View
Essential Microsite
View
Essential CV
View
Practical Microsite
View
Akihabara Resume
View
Tourism Guide Microsite
View
Online Product Catalog
Explore all templates
Transcript
WOW! BILLING INFOGRAPHIC
NOVEMBER
All of the information here was collected based on outcome obtanied out of the MKC
FIBER SUPPORT
Change name proccess
On October 1, 2024, WOW! introduced 2 new pricing package sets to help acquire new customers and retain existing customers. This pricing is only available in WOW! fiber markets and Legacy markets that have a Signal Access Code (SAC) of “X”. Customers will have the following options:
A name change should not be used to change financial responsibility of an account to a roommate, friend, or caller wishing to take ownership of the services. Unless it is due to:
- Marriage
- Divorce
- death
- Corrections
- Legal Name Change
Agents will advise customers to send in copies of the supporting legal documentation with all pertinent details including the WOW! Account Number using one of the following methods: Fax: (888) 268 – 5859 Email: wow_billing@wowinc.com US Mail WOW! Account Research: P.O. Box 4350 Carol Stream, IL 60197-4350 Time frame 5 business day2025 WOW! fiber Price Lock pricing
Let's keep in mind that we received this type of calls NOT very often and this needs to be handle in the most accurate way, using our tools like gooroo & icoms to verify the specific data when it is neccesary