NSD - 4 Speech Attributes

Four Speech Attributes of Natural Speech Delivery

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VOICE PROJECTION

No. 1

INTONATION

No. 2

PACING

No. 3

PAUSE

No. 4

PACING

• Sets our speech rhythm how fast and slow your speaking speed.

Understand their goal

• PRO Customers
• Often focused on efficiency, cost-effectiveness, and bulk purchases for large projects.
• DIY Customers
• Usually interested in guidance, creative ideas, and completing smaller, personal projects.

Offer Tailored Solutions

• PRO Customers
• Recommend high-quality, durable products and bulk discounts; focus on time-saving options and specialized tools.
• DIY Customers
• Suggest user-friendly products, offer tips on project steps, and encourage them with helpful resources like online tutorials.

Vocal Range of Emotions

INTONATION

• The emotions of speech

VOICE PROJECTION

• Deliver it with energy, enthusiasm and conifdence sounding conversational

Communication Style

• PRO Customers
• Keep interactions quick and direct; provide product specs and address any business needs.
• DIY Customers
• Be more conversational and offer encouragement; guide them step-by-step and provide reassurance.

Follow-Up Support

• PRO Customers
• Ensure availability for repeat orders or project-specific assistance; build rapport for future business.
• DIY Customers
• Follow up with helpful tips, check on project progress, and invite them back for future help.

PAUSE

• Promotes your customer's attention.
• To sound more persuasive especially on critical sections when delivering your scrips or spiels.