Customer service manual

We avoid being part of the content overload in the digital world.

Phonologie

We need to interact with one another. We learn in a collaborative way.

Pragmatique

We tell thousands and thousands of stories. ⅔ of our conversations are stories.

Vocabulaire

We can understand images from millions of years ago, even from other cultures.

Grammaire

Objectives

Edinburgh is the capital of Scotland.Scotland is situated in the northern part of Great Britain. The flag of Scotland is composed of a blue background and a traditional white cross

Scotland on a map

Shrek's swamp has been recreated in Scotland.

Shrek in Scotland

Shrek in a traditional Scottish outfit

After plenty of practice. Improvisation works best when you’re prepared!

Tam o'shanter hat

Bagpipe

A kilt

A boring presentation

A Wow presentation

You know it’s a Wow presentation when you hold your audience’s attention, everyone assimilates the information you’ve shared.

You know a presentation is boring when you see that your audience is in a daze, no one has understood anything you’ve said.

Customer presentation

12:00

10:00

08:00

Show enthusiasm, smile, and maintain eye contact with your audience..

If you’re going to present live, we recommend training your voice and rehearsing; the best improvisation happens when you’re prepared!

You can make an outline to summarize the content and use words that will be imprinted in the memories of your audience.

Frequently Asked Questions

Final task

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.