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Copy - Types of Probing Questions

Stephanie Flint

Created on November 28, 2024

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Transcript

What Voice Projection Demonstrates

Instruction: Click the ( i ) button to navigate and see the information.

RHYTHM

VOCAL ENERGY

INTONATION

PERSONALITY

PERSONALITY

  • Refers to the unique traits, attitude, and style a representative brings to interactions with customers.
    • Includes being friendly
    • Approachable
    • Empathetic
    • Professional
  • Creating a positive and memorable experience for the customer.

VOCAL ENERGY

  • It is the strength and clarity in your voice that keeps listeners engaged.
    • Uses controlled breath
    • Tone
    • Emphasis
  • To show passion and confidence without being loud.

INTONATION

  • Refers to the rise and fall of your voice when speaking.
    • Helps convey meaning
    • Emotions
    • Emphasis
  • Making your speech more engaging and clear.

RHYTHM

  • Refers to the flow and timing of your speech, including the pace, pauses, and patterns of stress in your words.
    • Helps make communication more engaging and easier to understand.