Evaneos Sales Process (VF)

Craft memorable journeys to drive traveler satisfaction!

Spark the Connection

Capture attention and make a memorable first impression.

Qualifying Traveler Needs

Learn what matters most to them and uncover their travel dreams.

Craft the Journey

Design a trip that reflects their needs and excites their imagination.

Perfect the Experience

Work together to adjust and perfect the plan.

Close the Deal

Bring their dream trip to life.

Bring the Dream to Life

✨ Highlight on our Agents

Itinerary Proposal on Request Manager

Our goal

Share a crafted itinerary aligned with their vision, invite them to collaborate on refining the details, and follow up to keep the excitement building.

Book a call to present the itinerary {Solène}

Best practices

• Keep the traveler engaged by sending the proposal quickly
• Offer alternatives or added value to prevent travelers from seeking quotes elsewhere.
• For high-value trips, record a Loom video to walk them through the proposal
• Always confirm a next step with the traveler
• Motivate the traveler to book quickly, e.g highlighting seasonal demand

Example of a proposal send with Loom

Zoom on KPI

Time to send the proposal

Mandatory action at this stage

Send the itinerary within 72h maximum

Perfect the Experience

✨ Highlight on our Agents

Fine-Tunning on Request Manager

Our goal

Adjust the proposal based on their feedback, keeping them engaged and eager to move forward—this is the moment to convert interest into commitment.

Reminder to create emergency

Best practices

• Stick to a maximum of 3 proposals. Sending more may indicate a lack of interest or an incomplete discovery process. If this happens, address it by revisiting the traveler’s priorities

• Avoid generic reminders like “Did you see my last email?” Instead, share engaging content (e.g., a destination video or local cuisine guide) to spark excitement

• Limit to 2-3 reminders. If the traveler remains unresponsive, be direct asking if they are still planning to leave.

• Listen actively to the traveler to anticipate objections & handle them

Zoom on KPI

Time to adjust the proposal

Explore Together

✨ Highlight on our Agents

Discovery on Request Manager

A successful sale is built on a strong discovery call. {Solène & Adrien}

Our goal

Dive into a discovery call to truly understand their travel goals and lay the foundation for a memorable trip.

Best practices

• Qualify Requests: Use this step to learn about the traveler’s needs and assess their request.

• Always Call, Preferably Video: Conduct a call to build rapport and trust—video calls are even more effective.

• Deep Dive Into Needs: Use open-ended questions to confirm key details: budget, timing, and trip wishes.

Let's deep dive on the Discovery Script

Zoom on KPI

Time to do the first call

Mandatory action at this stage

Organise the discovery call with the traveler

First Impressions Matter

✨ Highlight on our Agents

New Request on Request Manager

Our goal

Respond quickly to create a strong first connection with the traveler, maximizing the chances to inspire and convert.

Best practices

• Response Time: Aim for a 4-hour response window during working hours to maintain engagement.

• Personalized Outreach: Use storytelling and personalized with a trip example in your first email to spark excitement and connection.

• Proactive Scheduling: Suggest a meeting time while offering flexibility via Calendly, and follow up with a WhatsApp message to confirm the call.

Zoom on KPI

Time to contact

Mandatory action at this stage

Respond to the traveler within 24 hours maximum

Sealing the Adventure

✨ Highlight on our Agents

Itinerary validated on Request Manager

Our goal

Guide the traveler confidently through payment and booking, providing reassurance every step of the way. Stay engaged, follow up, and close the deal to make their dream trip a reality.

Best practices

• Don’t lose momentum. Follow up promptly and consistently until payment is confirmed.

• Walk the traveler through payment step by step to ensure clarity and confidence. Offer to assist directly if needed.

• Create urgency to prompt action: "The hotel is nearly fully booked—don’t miss out on your spot!"

• Once payment is completed, congratulate the traveler

Zoom on KPI

Average deal value