Evaneos Sales Process (VF)

Craft memorable journeys to drive traveler satisfaction!

Spark the Connection

Qualifying Traveler Needs

Craft the Journey

Perfect the Experience

Close the Deal

Capture attention and make a memorable first impression.

Learn what matters most to them and uncover their travel dreams.

Design a trip that reflects their needs and excites their imagination.

Work together to adjust and perfect the plan.

Bring their dream trip to life.

Example of a proposal send with Loom

Book a call to present the itinerary {Solène}

✨ Highlight on our Agents

Bring the Dream to Life

Send the itinerary within 72h maximum

Mandatory action at this stage

Time to send the proposal

Zoom on KPI

Share a crafted itinerary aligned with their vision, invite them to collaborate on refining the details, and follow up to keep the excitement building.

Our goal

Itinerary Proposal on Request Manager

• Keep the traveler engaged by sending the proposal quickly
• Offer alternatives or added value to prevent travelers from seeking quotes elsewhere.
• For high-value trips, record a Loom video to walk them through the proposal
• Always confirm a next step with the traveler
• Motivate the traveler to book quickly, e.g highlighting seasonal demand

Best practices

Reminder to create emergency

✨ Highlight on our Agents

Perfect the Experience

Time to adjust the proposal

Zoom on KPI

Adjust the proposal based on their feedback, keeping them engaged and eager to move forward—this is the moment to convert interest into commitment.

Our goal

Fine-Tunning on Request Manager

• Stick to a maximum of 3 proposals. Sending more may indicate a lack of interest or an incomplete discovery process. If this happens, address it by revisiting the traveler’s priorities

• Avoid generic reminders like “Did you see my last email?” Instead, share engaging content (e.g., a destination video or local cuisine guide) to spark excitement

• Limit to 2-3 reminders. If the traveler remains unresponsive, be direct asking if they are still planning to leave.

• Listen actively to the traveler to anticipate objections & handle them

Best practices

Let's deep dive on the Discovery Script

A successful sale is built on a strong discovery call. {Solène & Adrien}

✨ Highlight on our Agents

Explore Together

Organise the discovery call with the traveler

Mandatory action at this stage

Time to do the first call

Zoom on KPI

Dive into a discovery call to truly understand their travel goals and lay the foundation for a memorable trip.

Our goal

Discovery on Request Manager

• Qualify Requests: Use this step to learn about the traveler’s needs and assess their request.

• Always Call, Preferably Video: Conduct a call to build rapport and trust—video calls are even more effective.

• Deep Dive Into Needs: Use open-ended questions to confirm key details: budget, timing, and trip wishes.

Best practices

✨ Highlight on our Agents

First Impressions Matter

Respond to the traveler within 24 hours maximum

Mandatory action at this stage

Time to contact

Zoom on KPI

Respond quickly to create a strong first connection with the traveler, maximizing the chances to inspire and convert.

Our goal

New Request on Request Manager

• Response Time: Aim for a 4-hour response window during working hours to maintain engagement.

• Personalized Outreach: Use storytelling and personalized with a trip example in your first email to spark excitement and connection.

• Proactive Scheduling: Suggest a meeting time while offering flexibility via Calendly, and follow up with a WhatsApp message to confirm the call.

Best practices

✨ Highlight on our Agents

Sealing the Adventure

Average deal value

Zoom on KPI

Guide the traveler confidently through payment and booking, providing reassurance every step of the way. Stay engaged, follow up, and close the deal to make their dream trip a reality.

Our goal

Itinerary validated on Request Manager

• Don’t lose momentum. Follow up promptly and consistently until payment is confirmed.

• Walk the traveler through payment step by step to ensure clarity and confidence. Offer to assist directly if needed.

• Create urgency to prompt action: "The hotel is nearly fully booked—don’t miss out on your spot!"

• Once payment is completed, congratulate the traveler

Best practices