Identifying SMART GOALS

Transforming Non-SMART Goals into Results-Driven SMART Goals

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Relevant

Strategic Imperative

Measurable

Achievable

ImprovedGoal

Goal

Specific

TimeBound

Launch a new product to differentiate Clario from competitors

Differentiating our Offering

Hover over a SMART element to see details for each goal Click to view the "Improved Goal" to progress

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Relevant

Strategic Imperative

Measurable

Achievable

ImprovedGoal

Goal

Specific

TimeBound

Launch a new product to differentiate Clario from competitors

Differentiating our Offering

Improved Goal

Focus on a data analytics product with a clear differentiating factor (reducing processing time)

Success is measured by a 20% time reduction and 15% market share

By Q2 2024, launch a new data analytics product that reduces clinical trial data processing time by 20%, targeting the top 5 pharmaceutical companies, and achieving a 15% market share within the first six months

Launching by Q2 2024 is realistic if resources are properly allocated.

Aligns with Clario’s focus on differentiating our offering

Completion by Q2 2024, with a market share target within six months

Relevant

Strategic Imperative

Measurable

Achievable

ImprovedGoal

Goal

Specific

TimeBound

Launch a new product to differentiate Clario from competitors

Differentiating our Offering

Improve customer satisfaction

Improving the Customer Experience

Improved Goal

Clear focus on reducing response times and increasing resolution rates

The goal sets a 10% improvement target

Improve customer satisfaction scores by 10% by Q4 2024, by reducing customer support response times from 48 hours to 24 hours and offering more personalized follow-up communications

This target is within the team’s capabilities and time frame

Aligns with Clario’s focus on improving the customer experience

Has a clear deadline of Q4 2024

Relevant

Strategic Imperative

Measurable

Achievable

ImprovedGoal

Goal

Specific

TimeBound

Launch a new product to differentiate Clario from competitors

Differentiating our Offering

Improving the Customer Experience

Improve customer satisfaction

Operating with Greater Discipline

Reduce operating costs

Improved Goal

The goal targets reducing costs by streamlining vendor contracts and managing resources better

The 8% cost reduction target is clearly defined

Reduce operational costs by 8% by December 2024 by streamlining vendor contracts and implementing more efficient resource management systems

Given the resources and focus on efficiency, this goal is attainable

Aligns with Clario’s strategic focus on operating with greater discipline

Deadline of December 2024

Relevant

Strategic Imperative

Measurable

Achievable

ImprovedGoal

Goal

Specific

TimeBound

Launch a new product to differentiate Clario from competitors

Differentiating our Offering

Improving the Customer Experience

Improve customer satisfaction

Operating with Greater Discipline

Reduce oper ating co sts

Improve team skills

Employee Development

Improved Goal

Focuses on improving data analysis skills

Sets a 20% improvement target, measured through assessments

By Q2 2024, increase the team's competency in data analysis by 20% through monthly training sessions and hands-on workshops, as measured by post-training assessments

Monthly sessions and workshops make this goal realistic

Supports Clario’s emphasis on skill development to enhance operational effectiveness

Clear deadline of Q2 2024

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Relevant

Strategic Imperatve

Measurable

Achievable

ImprovedGoal

Goal

Specific

TimeBound

By Q3 2024, develop and launch new eLearning modules to improve clinical trial data quality by leveraging Clario’s unique data analytics capabilities.

Differentiating Our Offering

Identify which element of the SMART is missing in the below goal.

By Q3 2024, develop and launch new eLearning modules to improve clinical trial data quality by leveraging Clario’s unique data analytics capabilities.

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Improved Goal

Develop and launch 5 eLearning modules aimed at improving clinical trial data quality

Achieve a 20% reduction in data entry errors

By Q3 2024, develop and launch 5 eLearning modules to improve clinical trial data quality, resulting in a 20% reduction in data entry errors.

Creating 5 modules is feasible with the right resources and timeline by Q3 2024

The goal directly addresses improving clinical trial data quality, and aligns with Clario’s objectives.

The goal has a clear deadline of Q3 2024

Relevant

Strategic Imperatve

Measurable

Achievable

ImprovedGoal

Goal

Specific

TimeBound

By Q3 2024, develop and launch new eLearning modules to improve clinical trial data quality by leveraging Clario’s unique data analytics capabilities.

Differentiating Our Offering

Improve the client onboarding process by streamlining communication and reducing the time it takes to onboard new clients.

Improving the Customer Experience

Improved Goal

Improve the client onboarding process by streamlining communication and reducing onboarding time

Reduce the onboarding time from 2 weeks to 1 week

By Q1 2024, improve the client onboarding process by streamlining communication and reducing the time it takes to onboard new clients from 2 weeks to 1 week

With improved communication processes and tools, this is a realistic target for the team

This aligns with enhancing client satisfaction and operational efficiency

The goal is set to be achieved by Q1 2024, providing a clear deadline

Relevant

Strategic Imperatve

Measurable

Achievable

ImprovedGoal

Goal

Specific

TimeBound

By Q3 2024, develop and launch new eLearning modules to improve clinical trial data quality by leveraging Clario’s unique data analytics capabilities.

Differentiating Our Offering

Improve the client onboarding process by streamlining communication and reducing the time it takes to onboard new clients.

Improving the Customer Experience

Increase productivity across the team by implementing new project management software and reducing delays.

Operating with Greater Discipline

Improved Goal

Increase productivity across the clinical trials team by implementing new project management software

Reduce delays in project delivery by 15% and increase the rate of on-time completion

Increase productivity across the clinical trials team by implementing new project management software, reducing delays in project delivery by 15%, and increasing on-time completion rates

Achieved by introducing project management software and process improvements

The goal aligns with improving operational efficiency and overall productivity

The goal is to be completed within a defined timeframe

Here are some result-driven SMART goals provided for your reference

Click the button below to access these goals

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Relevant

Strategic Imperatve

Measurable

Achievable

ImprovedGoal

Goal

Specific

TimeBound

Differentiating Our Offering

By June 2024, launch two new data analytics features that improve clinical trial efficiency by 15% by automating data collection and reducing manual errors.

By March 2024, increase customer satisfaction scores by 10% by reducing average response time to customer queries from 48 to 24 hours and implementing a new customer feedback system

Improving the Customer Experience

By June 2024, increase team efficiency by 20% by implementing a project management tool that tracks task completion and reduces bottlenecks in workflows.

Operating with Greater Discipline

Example of Employee Goal

"Enhance data privacy compliance within the department"

Improved Goal

Improved Goal

Conduct audits and implement a training program

Aim for 95% compliance rate and 100% participation in training

Conduct quarterly data privacy audits and achieve a 95% compliance rate by the end of Q2 2024. Implement a new training program for the team, ensuring 100% participation in the training sessions by March 31, 2024.

Clear actions (audits and training) with feasible targets

Directly supports Clario's goal of maintaining data privacy and regulatory compliance

Audits and training completion by the end of Q2 2024, with a March 31, 2024 deadline for training

Example of Employee Goal

“Boost cross-departmental collaboration to support product development.”

Impoved Goal

Assess your capability to evaluate a SMART goal

START

Identify which element of the SMART is missing in the below goal.

Increase the use of innovative technology in projects by introducing new data analytics tools to 50% of teams across departments.

Insructions : Drag and drop or symbols in to check boxes corresponding to each element of the goal.

Reveal the answer

Identify which element of the SMART is missing in the below goal.

Reduce system downtime by implementing proactive monitoring and maintenance schedules for critical infrastructure components.

Insructions : Drag and drop or symbols in to check boxes corresponding to each element of the goal to analyze how each element is represented."

Reveal the answer

Improved Goal

Bi-weekly meetings with clear team collaboration

Establish bi-weekly cross-departmental meetings between the Product Development, Marketing, and Customer Support teams to share updates and align on project goals. By the end of Q1 2024, ensure that 3 new product features are co-developed through these collaborative efforts, with a satisfaction rating of 85% or higher from each department on the collaboration process.

Track co-development of 3 new product features and achieve an 85% satisfaction rate

The goal is realistic through regular meetings and structured collaboration

Directly supports product development, which is essential for Clario’s growth

Completion by the end of Q1 2024

Improved Goal

Implement team-building activities and feedback sessions

By the end of Q2 2024, increase employee engagement scores by 20% through bi-monthly team-building activities and quarterly one-on-one feedback sessions. Track engagement through post-activity surveys and engagement metrics within the employee satisfaction survey.

Aim for a 20% increase in engagement scores, tracked through surveys

Activities and feedback sessions are actionable and realistic within the time frame

Directly addresses employee engagement, a key driver for team productivity and retention.

To be completed by the end of Q2 2024

Strategic Imperatve

Specific

Measurable

Relavent

Achievable

Goal

Time Bound

By June 2024, launch two new data analytics features that improve clinical trial efficiency by 15% by automating data collection and reducing manual errors.

Differentiating Our Offering

By March 2024, increase customer satisfaction scores by 10% by reducing average response time to customer queries from 48 to 24 hours and implementing a new customer feedback system

Improving the Customer Experience

By June 2024, increase team efficiency by 20% by implementing a project management tool that tracks task completion and reduces bottlenecks in workflows.

Operating with Greater Discipline

By July 2024, create and implement an onboarding program that reduces new hire training time by 20%, with 90% of new employees demonstrating job proficiency within the first three months.

Employee Development

Launch a new product to differentiate Clario from competitors

Differentiating Our Offering

Improve customer satisfaction

Improving the Customer Experience

Goal

Goal

ImprovedGoal

TimeBound

Specific

Achievable

Strategic Imperatve

Goal

Relevant

Measurable

Launch a new product to differentiate Clario from competitors

Differentiating Our Offering

Improving the Customer Experience

Improve customer satisfaction

perating with Greater Discipline

Reduce operating costs

Improve team skills

Employee Development

By Q3 2024, develop and launch new eLearning modules to improve clinical trial data quality by leveraging Clario’s unique data analytics capabilities.

Differentiating Our Offering

By Q3 2024, develop and launch new eLearning modules to improve clinical trial data quality by leveraging Clario’s unique data analytics capabilities.

Differentiating Our Offering

Improving the Customer Experience

Improve the client onboarding process by streamlining communication and reducing the time it takes to onboard new clients.

Missing Criteria: Time Bound The goal lacks details on how the introduction of new tools will be made feasible, such as resources, training, or support for the teams. Improved SMART goal Increase the use of innovative technology in projects by introducing new data analytics tools to 50% of teams across departments.To ensure success, provide necessary training and support to all teams, and allocate resources for tool implementation.

Missing SMART element: Specific The goal doesn’t provide enough detail on what kind of monitoring or maintenance will be implemented or how success will be measured. Improved SMART goal Reduce system downtime by 15% over the next 6 months by implementing proactive monitoring tools and weekly maintenance schedules for critical infrastructure components, focusing on server health and network performance.