A2P Message Responses

Invalid phone number

Creation of the brand has failed

Brand successfully created

Front to end success

A2P Message Responses

Campaign vetting has failed

Campaign successfully created

Line does not exist

Click on the icon to find out the messages you'd received based on the outcome and steps of your application

After your brand is successfully verified and the campaign details are submitted, you will receive this message. Please note that this stage of the registration process may take 5–20 business days to complete.

Campaign successfully created

This message is sent if the number to be registered is not found on either the Twilio or Bandwidth carrier. This often occurs when customers are in the process of porting numbers that have not yet been transferred or if the provided number is not associated with Aircall.

Line does not exist

When you submit your registration with the correct formatting, the first message you receive confirms that the process has started successfully. This marks the initial step in completing your registration.

Brand successfully created

This message is sent if the contact phone number or any included phone numbers are not in the correct format. It may also appear if a non-U.S. number is entered as the contact number.

Invalid phone number

If the brand creation fails, this message will be sent. Brand creation may fail if certain details, such as the state, are not in the proper format (e.g., "Texas" instead of "TX"). In the accompanying screenshot, you’ll see an internal message indicating the issue, such as “Unable to create brand for company [XYZ]...” This helps identify and address formatting errors for successful processing.

Creation of the brand has failed

This message is similar to the one on the left, but typically indicates that the provided EIN or VAT number was rejected or deemed invalid. In this case, we will need to follow up with you to confirm the correct company information or submit the details manually for further processing.

Not qualified to run a campaign

If campaign vetting fails and the registration is rejected, this message will be sent. At this stage, the assigned porting agent will review the rejection reason and provide insights directly on the ticket. These insights aim to help identify the issue and offer guidance on resolving the rejection, if possible.

Campaign vetting has failed

When your registration is successfully submitted and completed, you will see an automated confirmation message. This message serves as an acknowledgment that your registration was processed correctly from start to finish.

Front end success