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Workday Support Model

Charlotte Sinclair

Created on November 25, 2024

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Transcript

Workday Support Model
  • Seek guidance/support from superuser
  • Workday Assistant (in system)
  • Workday Training Hub:
Self-help/Super User
  • E-learning Modules
  • Workday Process Guides
  • Workday Process Flows
  • Workday Glossary
  • Quick Reference Guide
  • FAQs
Tier 1
Seek guidance/support from manager/senior team member
Raise a ticket with Helpdesk
Tier 2
How do I raise a ticket?
Tier 3
Specialist technical support via Servicedesk